Professional Fleet Services Auto Repair / East Lansing, Michigan

Rating: ★★★★★

Auto Repair & Service, Automobile Parts & Supplies, Automobile Air Conditioning Equipment-Service & Repair

Address: 615 E Kalamazoo St, East-Lansing

Postal code: 48912

Phone: (517) 316-7999

If your cars in a heap and your pockets aren`t very deep call Sam at Professional Fleet!

Reviews:

I went to these guys for a custom exhaust on my 04 Dodge ram. These guys did an amazing job. Sam gave me a quote on how much it would cost and when it was all said and done the ran into a few problems but kept it at the same price!!! They are one hell of a team and did an awesome job making a single in single out exhaust with a custom split for dual tips coming out the same side. I would recommend these guys for any ... view morecustom work! They are fast, know what they are doing, and very nice to work with!

KilianL / 6/12/2013

Had a very good experience with my last service. Will recommend this to anybody on my heartbeat.,

green.apple.71066 / 5/29/2013

Some businesses are built on experience and quality. Professional Fleet Services is built on not only all that but integrity and honesty. Okemos Auto Collection (the BMW dealer) estimated my repair cost for my BMW at $3,380.00. The BMW dealer told me it wasn t worth fixing my $5K BMW!!! I took my car to Sam at Professional Fleet Services and they completely repaired my car for under $300. That s $3, 080 less tha... view moren, and 10% of the cost the dealer quoted me!!!!! Professional Fleet Services is the only business I will ever take my car to. I know they re going to be honest, totally reasonable and will do the job right. That s security that in this day and age is hard to find. Look all you want, but there s no better and reliable place to take your car to. Period.

michael.malott.31 / 1/21/2013

michael.malott.31 / 1/20/2013

This place is a complete ripof...

This place is a complete ripoff, and I have to say that I am in great shock and dissappointment given all the positive reviews. This place is not only a ripoff, the owner, Sam, was VERY rude to me. After research, I found cheaper quotes from other autoshops and called Professional fleet services with this information asking how much they were charging for labor, and Sam told me, "I have to charge that much to ru... view moren this business and if you want to fix it yourself than go ahead". I was shocked given what I was expecting out of this shop. Here`s the story. I took my car in to get checked because it was having electrical problems. PFS called me 4 hours later stating that the alternator was the problem and gave me a 399 dollar quote. I felt this was high, so I decided to do some research, and called 3 other mechanics with my car make and model and all of them said 200-300 installed. I checked the part price and it was $95 at autozone (and about one hour of labor). I called PFS with this information and decided not to get my alternator fixed there because they would not go any lower than about 400. I later went to get my car and they charged me 40 bucks for checking the battery and alternator which I know only takes a few minutes. (they DID NOT inform me of this charge earlier). I found this to be ridiculus. I ended up having my coworker fix it (although if the coworker was not able to fix it, I would have went with one of the cheaper auto shops). I thought this was going to be my mechanic, but it ended up being the worst experience I have ever had with any mechanic. Sam, you have permanetely lost a customer, and others in Lansing will know about this bad move you have done. Please at least be professional and friendly when talking to customers...that is half of it. I wouldn`t be as angry if you were at least nice and explained why the quote was so high. At this point, PFS is just another mechanic trying to scam a naive college kid out of a bunch of money.

CCrunner7555 / 6/22/2012

We`ve had nothing but great ex...

We`ve had nothing but great experiences here. They always get our car in, worked on, and out the door in such a short time. In addition, they always call very quickly with information and an estimate, and they do great work. They have proven themselves through various encounters to be very honest and fair, to the point we have been surprised and even offered once to pay more for all the time they once spent on a very... view more difficult problem that was hard to diagnose in our car (they only charged a very reasonable amount for the repair of the problem itself, not all the extra time/work spent on other things trying to figure this out.) The prices we have found to be very competitive/reasonable and the customer service is excellent. Once we tried this place (based on online reviews we had read) we`ve never taken our cars anywhere else for a repair.

valerieab / 2/30/2012

I first learned about Professi...

I first learned about Professional Fleet Services from my wife, who had Sam do some work on her car. I am looking to keep my car in good running condition until I can pay it off, and I needed somebody to give me an honest picture of my problems. Sam was very understanding about my budget. He looked over my car and told me what the problems were. He spent a good 20 minutes on the phone with me, not only telling me wha... view moret needed to be done, but explaining exactly what would happen if it wasn`t fixed, how long he thought I might be able to wait, and helping me to prioritize. He`s been very willing to work with me, as I need to break the repairs up into phases due to monetary concerns. The fact that his shop is constantly busy, yet he takes the time to talk to customers, tells me that he is highly trusted and in great demand in the Lansing area. I look forward to working with him, and I know he will take good care of my car and my wallet.

RogerAus / 2/25/2012

Sam put the PRO in Professional!

I have been taking my SUV to Sam at Professional Fleet for the last two years at the recommendation of my son. What a great decision! My beloved Chevy (circa 2002) was falling apart because of the harsh Michigan winters of 2005-2007. I had left it in the driveway all winter during those years. I have no idea how Sam does it, but he has managed to keep me on the road and has bent over backward make sure I have the... view more most cost effective, quality parts for my SUV. He even hi-jacked a very hard to find part from one of his workers` basement. I have never felt hassled or stressed about how to manage payment for repairs, and my car has been repaired and returned really fast! I truly appreciate knowing that my car is in good hands and I am looking forward to having my next vehicle serviced at Professional Fleet Svc World-there`s a real family feeling over there!

MaSteffie / 1/18/2012

Thank you to everyone at Professional Fleet! - Larry in Okem

Your fast response and timely communications in fixing our car was a very enjoyable experience! Explained the problem in easy terms to understand and fixed our car for a much lower price - Fast! We will be using Professional Fleet for all our future car needs! Professional Fleet saved us at least $800 from a previously quoted estimate at a well known car repair shop - Awesome Experience - Thank You Professional Fleet... view more!!! Honest & Caring! Excellent Service! Value pricing! Fast repair!

Godlovesyou777 / 1/8/2012

Best Auto Repair Shop in the City!! hands down

I just want to say that Sam, the owner is the most honest car repair dealer I`ve ever met.
I`m always amazed at how consistent he is in repairs and how he goes beyond the necessary needs and makes each person feel as if he`ll get it right, the first time or when they are ready to handle the issue.... no pressure just knowledge and support.

Had he went into medicine and/or law, his billable hours and office... view more hours would be through the roof b/c he is efficient and well qualified! :-)

Marcia LOK LLC 2010 / 11/4/2010