Suburban Ford of Sterling Heights / Bloomfield Twp, Michigan

Rating: ★

110 years in Business

New Car Dealers, Used Car Dealers, Automobile Leasing

Address: 40333 Van Dyke Ave, Bloomfield-Twp

Postal code: 48313

Phone: (586) 268-7500

? Where Detroit comes for ALL their car needs!

Established in 1994. We are a family owned and operated, one stop shop. We specialize in Collision, Audio/Video, Custom Paint, Mechanics, Alarm Systems, Interior, Detailing and much more.

Categories:

New Car Dealers, Automobile Leasing, Used Car Dealers

Payment:

discover, master card, visa, cash, check, debit

Neighborhoods:

Sterling Heights

Open hours:

Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Brands:

Ford, Lincoln, Mercury

Extra phones:

(586) 697-2414

Languages:

English

Reviews:

Buyer BEWARE: If you can t trust the big guys or the little guys. WHO can You trust? We Made a trade here and purchased a 2003 Ford F-150, We fell in love, of COURSE! So, traveling from Holly we met and worked with Caleb Herrera!! There we a few mishaps that were understandable..BUT..WE WERE ASSURED our vehicle had been gone over and HAD NOTHING MAJOR WRONG....IT S been about a month this week and BY A PROFESSIONAL W... view moreE WERE TOLD OUR HEAD GASKETS ARE BAD!! and that by the size of the leak this HAS BEEN GOING ON FOR A WHILE!! SUBURBAN FORD offered 15% off of service but had to look at it first..HMMM THEY OBVIOUSLY DIDN T the first time!! ADVICE. IF YOU SMELL ANY OIL GET IT CHECKED RIGHT AWAY SO YOU DON T GET SCREWED LIKE US!!!

tonya.r.barton / 2/22/2013

Suburban Ford - What a joke!!!...

Suburban Ford - What a joke!!!!!! Never go to Suburban Ford for Service!!!! A friend informed me of the poor service that he received. After my son was rear ended, my insurance company recommended that I send the truck to Suburban for an electrical problem. They have the expertise being that they are associated with Ford. What a mistake!!!! Had the truck for over 3 weeks, said it was done, replaced the alternator,... view more problem continued and kept sending it back. Service department never made phone calls with updates, had to initiate everything. Finally washed their hands of it saying it was the remote starter. $700 + later, car still had problem. Took it to Ricks Tire and Wheel per a recommendation, 2 hours later (Yep! 2 hours later) short was found and truck runs great! Now disputing $700 + charge with Credit Card company. So much for their Techs being qualified and experts! Would not even give them a star, but I have to.

bsouva / 10/31/2012

I have a new 2012 Ford Escape ...

I have a new 2012 Ford Escape that makes a very loud buzzing noise when driven on the freeway. I took it into Suburban Ford and got it back the very next day. They claimed that they heard the noise and fixed the problem. That same day I drove my car and heard the same noise. I took it back in and went with the service manager on a road test. He heard the noise and told me they would fix it. After hearing nothin... view moreg about the car I called twice to talk to the worker who was in charge of my call and left a message. He never called me back and I had to go to the dealership to get an explanation. He told me that they couldn`t fix the problem. When I asked to speak to the service manager he told me that they could fix the problem but it would take more time. Since I had already had my car in for over a week I thought it would be no issue to get a loaner car. I was lied to again and told that they had no loaner cars available. Unbelievable, since it is one of the largest Ford dealerships in the state. Perhaps what made me the most mad was the fact that he told me to take it to Russ Milne because I bought it there. He told me that they might be able to give me a loaner car since I bought it there. Why would it matter where I bought it? I will never go back for service or a purchase. Horrible customer service and un-ethical practices.

robert.leitzel / 8/28/2012

Awful awfull. Was given a quot...

Awful awfull. Was given a quote for a new lease and when it was the day to pick up my car the finance guy`s told me a total different story. Nice way to display my new car in front of me and suddenly telling me it will cost more. I left and will never be back, went to dorian instead.....

yguyon / 6/12/2012

My husband and I had a great e...

My husband and I had a great experience here. We went in for just some basic information on leasing a truck and walked away with a deal that was too good to pass up on a 2012 F150. The gentlemen we worked with bent over backwards to get us the truck within our price range. I am very happy with our decision to go with Suburban Ford!

CeeCee88 / 2/22/2012

Don`t go here they are a bunch...

Don`t go here they are a bunch of crooks. I went to buy a used car. Looked it over and took it on a long test drive. Agreed to buy the car. They told me they had to do an inspection first, strange never heard of any body doing this before. We said OK, then they needed us to put a down payment, get insurance and transfer the plate before they would even inspect it. Didn`t seem right be we wanted the car and wer... view moree happy with the price. We came back in a hour and were told THIS CAR WE JUST DROVE was to unsafe to sell. They wanted us to have them repair this car before we could even have it. How in the world does a vehicle INSPECTION turn into a vehicle REPAIR!!!!!! Going by the other reviews this dealership prides it self on ripping people off and being dishonest. I wish I could give a negative star review, never have I been so poorly treated, tell every one you know to avoid this place.

Ronald48 / 12/24/2011