Goodyear / Bloomfield Hills, Michigan

Rating: ★★★

2 years in Business

Auto Repair & Service, Brake Repair, Air Conditioning Contractors & Systems

Address: 23390 Telegraph Rd, Bloomfield-Hills

Postal code: 48033

Phone: (248) 208-9898

Auto Repair & Service, Brake Repair, Air Conditioning Contractors & Systems, Tire Dealers

carte blanche, company card, discover, mastercard, visa

Mon - Fri 8:00 am - 6:00 pmSat 8:00 am - 3:00 pmSun Closed

Goodyear

(248) 208-9899

Stay away! Chuck the manager is a dishonest manager! When I came to him I asked for a honest non overcharging mechanic and honest repair quotes. What did I get the opposite. We changed the front brakes with them for just under $300 which is over priced, but I understand the company has to make money that is not my issue. Chuck also told me that the rears had 15% left and you shouldn`t drive on them to much longer. On... view moree week later I change them myself and the brakes have over half life left. Once again another story of a dishonest auto repair shop man. Chuck is the reason why I will never again go to someone i don`t know personally as they just want your money and recommend things you simply don`t need. Very sad businesses are run like this and try and take advantage of people who don`t know much about cars. Unfortunately for him I actually know cars. He Nice at first then denied he ever said 15% and became very rude and mouthy. He could have handled more professional, but choose not to. People beware please!!

HonestRvwforU / 5/2/2013

NEVER go here for ANYTHING! Not even to use the bathroom. Brought my car in to have the brakes replaced in February 2013 and have had to bring it bakc FOUR times for various issues. The "General Manager" Ray is very rude and condescending and it is clear that customer service is NOT a priority. I will NEVER bring my car heare again.

rheaarjayceecooper / 4/2/2013

On 3/05/2013 my wife went to the facility to have her Oil changed, Tires rotated and safety inspection completed. (she was using a Groupon we purchased) After your crew finished they informed her that the Sway Bar was broken as well as showed it to her. She thanked them but did not want them to fix it for her (they didn?ˆ™t appear happy about that). That evening I was getting ready to replace the broken Sway Ba... view morer and links when we noticed that the tires had not been rotated. There is no Legit reason why this could not have been done! The next day she came back to your facility to have them rotate the tires (this was already paid for), they at first tried saying that they did do it the day before. Then they changed their story and said that they wouldn?ˆ™t do it until she got a front end alignment first! To top it off they were extremely rude to her when they found out that I had replaced the part myself. She said they appeared to be ?ˆ?Mad?ˆ? about it. Think about it, if a person is able and wants to fix something their self, saving $270 (paid $80 for the parts, they wanted to charge me $350), your employees should not give them an attitude on top of not performing all the work that was already paid for! Yes, an alignment does need to be performed after replacing the Sway Bar but this does not in any way impact their ability, or impact liability to rotate the tires (again, this service was already paid for)!!! There is other suspension work that I need to perform on the rear end this weekend before we get an alignment (no sense paying for an alignment twice in 1 week). Although we are grateful the staff informed us of the broken part, we are extremely disappointed in the lack of professionalism and integrity of the employees. Buyer Beware!!!!!!!

jawillis / 3/8/2013

HORRIBLE! DO NOT GO HERE! I purchased a groupon from this company. I just left from getting my oil changed and my tires were suppose to be rotated. My tires clearly were not rotated. The oil is clean but I will have to check tomorrow and see if the filter was even changed. After reading all these reviews the next thing I am going to do it make sure all the oil has not leaked out! Besides the above services... view more not being preformed the staff was a nightmare. The woman working the desk had me walk across the street to get change for her. She made me very uncomfortable by repeatedly asking me personal questions about my love life and other personal things I did not feel comfortable sharing with her. She left before my car was even finished and told me to pay the mechanic for the upgrade that she suggested I get, and assured me that she told him to do it. I asked him one by one if everything was done and he said yes. He didn`t ask me for any money, and hurriedly got into his car and left he establishment before I even reached my car. Good thing I didn`t pay for the upgrade because nothing that was suppose to be done was done.

veronica.crites / 11/27/2012

REALLY Excellent Service!!

LolaJames / 8/17/2012

I received Excellent Service!! FIVE STARS!! I had my brakes done there and saved almost $100 compared to a couple shops down the road, And I got treated better as well. Some places talk down to women, but everything was shown to and explained to me beforehand with respect! And they are not "high pressure" like some places. I will return with my other car and tell my friends and family!

LolaJames / 8/17/2012

Please beware of this place they suck and have poor customer service skills!!! Let me say that it isn`t always good to pay 10-15$ for a oil change. I used a groupon which to my knowledge would have covered my oil change so it was suppose to to be a value pack 10$ oil change, tire rotation & safety check. Now as many times I`ve been to the dealership to get an oil change they have always done the safety inspection... view more free of charge or it was included with your oil change. So I took my car in ha 11am appointment I didn`t leave until 12:45 which was irritation #1 then I go to get in my car I notice dirty finger smudges EVERYWHERE!!! on my hood cover, door handle, windows, steering wheel, inside door paneling, on my jacket, & my seat!!! I went back in let the lady at the counter know that there was oil and dirt everywhere she took some wipes out and had the mechanic wipe it he only wipes the door handle and part of my inside paneling I was pissed at this point and made a mental note to never return. I drive home which was about 4miles away get home and to my surprise as I`m looking back at my car I see a puddle and what appeared to be drips coming from the bottom of my car I got in the car and backed up to see what was leaking and there on the ground was the oil he just put in leaking out my car. I`m fuming and disgusted at this point drive back to them told the lady I probably have no oil in my car she looked puzzled and I explained to her what happen she then tells me that she promised someone already they were next. Well excuse me I was already here and had waited for my services paid you all and had to drive back here again!!! So I`m sorry Im going to be next she took my keys and the mechanic pulled my car right in and less than 10mins he was done. He said that it was a defective oil filter well had you paid attn after you installed it you would have seen leaking oil. I then ask what compensation I would get and he said what would you like I said I want a refund he said well No that`s not going to happen. I said ok what is your corporate number he said We don`t have one it`s franchised and the owner isn`t in today. So Goodyear has there name on the building and per this mechanic they have absolutely nothing to do with the place well WTF!! I said so I had oil all in and out my car I had to waste my time and gas to bring my car back because of your faulty supplies and your inability to pay attention while installing defective oil filters!! So please never ever use a groupon for this place it`s. Its not worth your time I will pay 40$ for an oil change at the dealership and have a peace of mind rather to risk damage to my car!!

whitlay85 / 5/16/2012

Best repair experience I`ve ever had. got a price from 3 other shops on Telegraph and Tire Giant beat them all by over $200 and got me back on the road in time for lunch. My car drives like it`s brand new again. The people here are professional and friendly, which is an added bonus. Yes, I will tell my friends about them.

billcobbs50 / 4/24/2012

Great place!! Great service, great prices!! My mom and I have been taking our cars there since a neighbor recommended them. This is the most honest shop we`ve ever been to. 5 stars!!

FrankandLynn / 4/21/2012

These guys got great prices on tires see ray

rose2345 / 3/20/2012

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