Bud Kouts Chevrolet / Bath, Michigan

Rating: ★★

29 years in Business

New Car Dealers, Used Car Dealers

Address: 2801 E Michigan Ave, Bath

Postal code: 48912

Phone: (517) 374-0900

Expert Technicians & Comprehensive Service. Find A Location Near You.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Categories:

New Car Dealers, Used Car Dealers

Payment:

discover, master card, visa

Services/Product offered:

Auto Parts

Neighborhoods:

Eastside

Open hours:

Mon-Fri 9am-5pm

Brands:

Chevrolet, Corvette, Equinox, HHR, Impala, Malibu, Silverado, Suburban, Tahoe, Trailblazer, Uplander

Extra phones:

(517) 507-5781

Reviews:

One of my worst customer servi...

One of my worst customer service experiences ever. It started with the appointment. I tried booking online, but they used an old email address, not the one I included in the request, so I was delayed in hearing from them. When I showed up for the appointment - for an oil change - they had no idea who I was or why I was there, and acted like I was interrupting their day. One hour later I finally got out of there. ... view moreThe next morning my vehicle wouldn`t function. It started but then immediately stalled out. When I called the dealership, they said that they were very busy loading in that day`s service appointments and it might be awhile until someone could call me back. When I asked how long, they said maybe an hour. I explained that they broke my car and waiting for an hour to talk to someone was not acceptable. I discovered I was talking to hold music. So I hung up. About a half-hour later I got a call back from the service manager, who asked a couple of basic questions, like were there any warning lights, then advised me to have it towed in. So, we had the car towed in. He said he would call back that day to let me know what they found. By 3:20 that afternoon I hadn`t heard from them, so I called to find out what was going on. After being transferred to three different people, I was finally told that they hadn`t got to it and might not get to it. Oh, and did I need transportation? We had to go back and forth about getting a car from Enterprise, since I had an appointment at 4pm, it was tricky. I eventually got my car back the following day. They said they had to replace the mass airflow sensor. No other explanation, no refund, not apology. Thankfully all of it was covered by the warranty. And no more business for them from me!

C-Cubed / 12/8/2011

BUD CROOKS!!

Bud CROOKS! Dishonest. Condescending. They should be reported to the better business bureau. All they care about is the money. Will never go here again!

consumer747 / 9/30/2011

BEST CAR BUYING EXPERIENCE

Bud Kouts Chevrolet is the only place I will buy cars in the future. I went to two other Chevy dealers in town and they were rude. A sales person at one of them told me that I couldn`t afford the car I was looking at. He didn`t know me or my financial situation. I immediately left and went to Bud Kouts. Pat Iding showed me the car I was interested in. He didn`t judge me by the way I looked. Too bad for those ... view moreother dealerships. Turns out I could afford that car and I am driving it today. I love my new Camaro!

KarenD101 / 8/27/2010

DO NOT BUY USED CAR OR PARTS FORM THEM

HI i try to buy a part for my car from Jeff in parts gave him my vin # and he sold me wrong part then told me he would not take it back. and i try to buy used car from them they told me one price then in the end try to make it more money so will never buy car form them ever. would never use them again.

jackson9988 / 7/9/2010

High Prices

They have a service prices that are 30-50 percent higher than the competition. When you take a car in there they quote a price for fixing your vehicle that is considerably higher than other places. We went there trusting that we would receive an honest assessment of the problems of our vehicle and also fair pricing for service. Unfortunately we were disappointed. When we confronted them with our concern - they wer... view moree kind but condescending. I know that GM has been facing financial troubles because of the bankruptcy that has been recently filed - and that the dealers make a significant profit from servicing their vehicles. But taking advantage of the perceived ignorance of certain customers for profit is simply unacceptable.

thunder345 / 7/15/2009

WOW!

Bud Kouts gives you a BIG bang for your buck. They`ve always treated me right: loaner car when my car was in for body work; prompt, professional repair work that surpassed other area GM dealers I`ve been to; and HONEST salesmen. These guys know their stuff! The used car department is by far the best in Lansing. Prices are low. They`re the only dealer I know who`s been completely honest with me about my car. I`... view morell go back next time for sure!

MsElizabeth / 12/17/2007