Alamo Rent-A-Car / Osage, Minnesota

Rating: ★★

Car Rental, Truck Rental, Van Rental & Leasing

Address: Osage

Phone: (800) 362-2725

Alamo Car Rental- Too Big to Care!! Don`t use!! I reserved a car from Alamo/Enterprise on 11/26/11 at the Wichita (ICT) airport for a daily rate of $24.99. When I turned the car in, I was charged $54.99 per day, a total difference of $111. I pointed this discrepancy out to the agent and she agreed that it was a mistake. She told me that I had to pay the higher rate to close out the rental but provided me with copie... view mores of the receipt and reservation and gave me the phone number for the regional manager. I protested but paid the higher rate due to my pending flight. Upon my return home, I left a voicemail message with the regional manager and requested that she give me a call. I never received a call back. I emailed customer service and received a series of computer-generated responses. Finally, I turned in a dispute with my American Express card and included the documentation showing the reservation rate versus the billing rate. Alamo/Enterprise never responded to the inquiries made by American Express. The company subsequently blacklisted me and put me on their Do Not Rent list without ever responding over a 3 month period to any of my inquiries. Alamo/Enterprise does not give a rip about its customers and is too big to care.

danbustrav / 1/20/2012

Recent trip to Midland resulted in $50 charge for having my mid-sized "Cobalt" (ha ha) jump started. A fully functioning car is a reasonable expectation. Manager at Midland Airport would not adjust bill. Attempts to speak with someone at corporate were equal wastes of time. I was diverted to a help desk somewhere out of country. I will not lease from Alamo, National, or Enterprise (all Enterprise Holdi... view morengs Companies). They don`t deserve a single star.

Stranded67 / 2/29/2011

TOTAL RIP-OFF - my Dad booked a rental car through Alamo`s booking agent, Hotwire. They have an undisclosed condition in which you not only cannot cancel or change a reservation, but you lose your reservation within twenty-four hours if you are late in arrival. I had an experience in which even though my dad had a car reservation for 10 days through Alamo (which he paid $441.25 dollars for), he was denied his rental ... view morecar because he arrived over twenty-four hours late (even though he already paid for the car!). He was then forced to pay for ANOTHER reservation and had to pay for TWO cars, one of which he never received! ABSOLUTELY HORRIBLE, HORRIBLE CUSTOMER SERVICE!

timothyho / 2/10/2011

Flew into DTW (Detroit Metro). Everyone at the Alamo office was very accomodating and did everything they could to save me money and aggravation. Next time in Detroit and every time in Detroit I need a rental, it will be from the Alamo at Detroit Metro airport. For my trip home I was running late thanks to the road construction season in the D. Alamo filled the tank for me without the usual over charge at most pl... view moreaces and then the manager personally drove me to the terminal so I wouldn`t miss my flight! The Alamo rental crew at DTW is TOP NOTCH!

lisiecki1 / 5/7/2010

My husband was in a car accicident Saturday night and we needed a rental on sunday.... but not with Alamo. They aren`t open on Sundays. Guess Jesus will have to walk to church too.

jaybree / 9/21/2009

It`s bad enough to travel on an airplane with a 9 month old who doesn`t enjoy confined spaces. It`s infinitely worse when the mid-size rental car you reserved with specific instructions to rent a rear-facing car seat is not ready for you when you arrive. I`m not sure how it is at other airports, but the Orlando airport Alamo car rental service stinks! Not only were my daughter and I sweating profusely by the time ... view morewe walked through the summer heat to the rental desk, but 4 of the 6 kiosks were out of service and the line to wait for customer service consisted of probably 35 people! Fortunately, one of the kiosks worked for me and I could print my reservation out at the airport. However, once I carried my daughter through to the parking garage (in 100 degree weather) the car wasn`t ready! I fully expected to see a rear-facing child seat in a mid-size car. What I found was a Ford Focus that they had the nerve to classify as a mid-size that had an empty back seat! I had to walk, still carrying my daughter now, back to the rental car desk and tell them that I reserved a car seat. What the attendant did was to point to a big stack of loose car seats and booster seats and tell me that I had to install it myself. Well, my husband is the one who installed our car seats, so I haven`t a clue how to install one. When I asked for assistance the attendant said "No" and that there were instructions attached to the seats for me to read. OK, at this point I`m upset, dripping with sweat, my clothes are plastered to my body and my daughter is crankier than ever. Imagine my surprise when I read that the car seat was only for infants 22 pounds and less!! My 9 month old, healthy daughter is in the 100th percentile for height and weight and weighs more than 26 pounds. There was no way she could fit in the seat! Long story short(er), they didn`t have a rear-facing car seat for her size and even though infants less than 12 months old should be rear-facing, I had to install a forward-facing booster seat for her! I will NEVER EVER use Alamo again in my life and I will tell others my story.

rivers2412 / 8/6/2009

We where tring to make reservations for our trip to scope out my husbands new military base and I called the reservation line. I reached an agent who didn`t speak english very well and was short and rude.. I asked of military rates and was asked why would I want that and what was my reasoning for requesting such a rate. Duh.. I explained we are active military and the agent had the nerve to sigh into the phone. Do pe... view moreople in India not want military families to rent from them. She as proceeded to explain that I must have a flight itenerary to reserve a car with debt card. What? I already stated it was for non flight driving.. Can we get customer service back to the US and people who care. THank you Alamo for your anti American treatment....

msladi79 / 8/24/2008

Price was a factor here and they were cheaper than the competition. Cars were not clean and mine has remnants of a spilled shake that smelled in the back,. Get what you pay for here.

M4Audio / 7/3/2008

I recently used alamo at IAH and I must say the mid size suv was great, it was a 08 model spotless with hardly any miles, I was even offer a upgrade to a Escalade at a extremly low price, but the way cost of gas is I didn`t want to spend all my money fueling that monster, anyways no problems from check in to check out

stormeclipse04 / 5/17/2008

they have very poor service most staff cant even speak good english. you call back and get the same thing. their service is outrageous. also the next closest place is greensboro

mistrixst / 1/32/2008

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