/ Golden Valley, Minnesota

Rating: ★★★

87 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Tire Dealers

Address: 1100 Hawthorne Ave, Golden-Valley

Postal code: 55403

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

Auto Repair & Service, Tire Dealers

Payment:

amex, diners club, discover, master card, visa

Services/Product offered:

Air Conditioning; Air Filters; Alignments; Alternators; Car Auto Batteries; Brake Pads; Brake Services; Climate Controls; Cooling System Parts; Disc Brakes; Engine Services; Heating & Cooling Services; Ignitions; Car Auto Inspections; Car Auto Maintenance; Minor Repairs; Oil Change; Radiator Service; Radiators; Rotors; Spark Plugs; Starters & Ignitions; Starting & Charging Services; Steering & Suspension Services; TIRES; Firestone Tires; Bridgestone Tires; TIRES SERVICE; Transmission Service; Tune-Ups; Vehicle Inspection; Car Auto Water Pumps; Wheels; Car Auto Wiring

Neighborhoods:

Downtown West, Central Minneapolis

Open hours:

Mon - Fri 7:00 am - 8:00 pmSat 7:00 am - 6:00 pmSun 9:00 am - 5:00 pm

Brands:

Firestone; Bridgestone

Reviews:

Great Service

I`ve been bringing my cars to them for 10 years and have always experienced honest service, reasonable prices, great advice, quality work, and never once have they tried to upsell.

czuk / 10/12/2010

They lie, cheat, and steal at the Firestone at 1100 Hawthorne Ave in Minneapolis

On 05-03-08 I left my car for 3 hours to have the tires balanced for $35.00.

They called me and said my tires needed to be replaced.
Well considering they are only 6 months old and I know all about car tires I said no.

They also said I should have the alignment checked.
Because I just had it aligned 2 months ago, the car did not pull to the right or left, and because the steering wheel was per... view morefectly level I also said no? Just balance the tires please.

When I went to pick up my car I immediately noticed one of my wheels was missing my nice shiny chrome lug nuts had been replaced with two heavily corroded and rusty lug nuts, and 3 new brass ones.
At first the manager Tom Reisdorf said the caps had fallen off my lug nuts and they were mine, until I pointed out all my lug nuts are chrome, corrosion free, and have a different manufacturer stamp.
Then he admitted they were obviously not the ones I came in with and agreed to order me a new set because mine had mysteriously disappeared.

When I drove off the lot I immediately noticed my car was now pulling hard to the left, and my steering wheel was no longer even close to being level. I was way out of alignment.
I called the manager and told him my new issue and he said maybe I should have the tires rotated again? ?I don?t think so,? I said.

I after having my car inspected by a mechanic the next day, it was apparent because of some nice fresh tool marks that my alignment had been adjusted. Not for the better.

Again I called the manager Tom Reisdorf about my issues.
He then denied that they told me I needed new tires or maybe they were mistaken if they had called.
He also said they never touched the alignment. (must have been gnomes I guess).
And lastly recanted that I was given the wrong lug nuts and he only agreed to order me a new set because he was feeling generous that day.

I am now working with the corporate office to rectify this mess.

RichardEnballs / 5/5/2008