Burnsville Trailer Hitch / Burnsville, Minnesota

Rating: ★★★

27 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Trailer Hitches

Address: 3550 Highway 13 W, Burnsville

Postal code: 55337

Phone: (952) 894-8895

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Categories:

Trailer Hitches, Recreational Vehicles & Campers, Travel Trailers, Auto Repair & Service, Trailers-Repair & Service, Automobile Accessories, Trailer Equipment & Parts, Automobile Parts & Supplies

Payment:

discover, master card, visa, cash

Services/Product offered:

Trailer Hitches
Trailers

Open hours:

Mon - Fri 8:00 am - 5:00 pmSat 8:00 am - 12:00 pm

Brands:

Equalizer, Yakima

Reviews:

THIS IS A COMPANY I WOULD RECOMMEND!!!

I called them on Wednesday, June 30th 2011. They were very nice and up front on the phone. I was able to get a hitch on my van that Thursday right before the 4th of July weekend. One of the things that made me feel that they were above on customer service is: When I dropped off my van the night before, they parked it securely in their building. I didn`t even have to ask. I will for sure use them again!!!

chilson2011 / 7/6/2011

HORRIBLE CUSTOMER SERVICE!!!!!!

I went there on a holiday weekend with an appt. to come in from my understanding BEFORE 1 so they put on a new hitch. They turned me away because it was 15 minutes before 1 and their weekend getaway could not be put off for an additional 1/2 hour longer - so instead they lost out of a sale and also someone who will make sure that there crappy customer service is well known - they really should be careful as you neve... view morer know what bridge you just burned. Where someone works or who they know goes a LONG way in this world.....

realtime1 / 9/4/2009

Get a Written Estimate First or Pay the Price!

You would think that a business that has been around since 1986 would not only offer a free written estimate of charges before they do the work, you would think that they would insist on it. The week prior to the installation of the hitch I requested a price quote by email. The reply stated that the owner was on vacation and that I should call for an estimate. I was quoted $232, and with tax I figured it would be ... view more$247, $2 more than the other quote I had from a source that I considered not to be reliable. When I tried to make an appointment I was told that they don`t accept appointments. It`s first come first serve. Not real consumer friendly. The following week I brought the car in and had the hitch installed, and the bill was $311. When confronted, the owner repeatedly insisted that it was all my fault. He insisted that his employees would never have quoted me a price of $232 even though he was never a part of that telephone conversation. He insisted that I ""miss-heard"" the quote or confused the quote with other quotes. The only other quote I had was a total price without a break down of charges. I accepted my responsibility in not getting a written quote in advance. I told him that I would not file a complaint with an organization that collects this kind of information because I didn`t have the documentation to support it. I told him I would take the loss and pay the bill, but that I would tell everyone I know about my experience with his business. In retrospect I think it was a ""bait and switch"" even though it may not have been intended to be that way. Burnsville Trailer Hitch is a dealer for four different hitches. Rigid Hitch is the most expensive one. I think the quote that brought me in to the store was a quote for a lower priced hitch. So the bottom line is that this company does nice work, but you should insist on a written price quote in advance. If you don`t get it in advance, you should walk away.

Integrity / 4/10/2009

Great place to get hitched

Installed a hitch on my minivan in about the same time it takes U-Haul to answer the phone. Expert work, knowledgable people.

borno / 8/27/2007