Interstate Transmission / Carville, Louisiana

Rating: ★

Auto Repair & Service, Auto Transmission, Truck Service & Repair

Address: 1431 Gardere Ln, Carville

Postal code: 70820

Phone: (225) 767-6633

Great people, great products, great prices!

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Reviews:

Still Waiting

These guys were recommended by another auto shop because my transmission went out. In January, Bill had my car for a total of 11 days. From the beginning I kept getting promises that he would call me, but I had to keep calling to check on the progress. I understand such a job should not have taken more than 3 or 4 days, but I gave them the benefit of the doubt. Finally I got the car back and he insisted I come back a... view morefter 2 weeks for a checkup. I did, and during that two weeks it began to make noises that were not there before I dropped it off. I told them about it and got some thin excuses such as ""Oh it sounded like that before you brought it in."" It didn`t sound like it did after they worked on it at any point before they worked on it. I decided I could live with funny noises. 6 weeks later it started making new noises so I took it to a mechanic I trust and they said it was the transmission. So, with my 1-year warranty on Interstate work, I took it back and told them to fix it. When I arrived, three of them were sitting around in the lobby watching TV. Soap operas at that. After driving it around Bill admitted it was a transmission problem and promised to fix it. 8 days later I am still carless, have missed two pediatrician appointments, have to ask friends for rides to the grocery store, etc. The thing that bothers me the most is that Bill will continually lie to me to get me off his back. I call and he promises to call back within a day or two to let me know the status. After the most recent 8 days of this, I have calculated they have had my car for around 20 days of the past 65 days. I have paid around $2200, and am still begging my boss to extend my work deadlines. My next step is to knock the mechanic who referred me to Bill at Interstate Transmission, but I`m not quite there yet. I think it would be better to tell them my experience with Bill first because they have always been good to my car in the past and it`s not completely fair to hurt their business based on their associations.

Sixlegged / 3/9/2012

Scammers

I would NOT reccomend taking your car to Interstate. When I first went in for an estimate to rebuild my transmission, the price changed so many times within 10 minutes that I knew something was up. I price checked around town and eventually took my car to them anyway b/c they do have a nation wide warranty (only good thing about them)which I did pay extra for. It was supposed to take only 2-3 days to fix my car, a... view morend it wound up taking a full week! They did not call to tell me about the delay; I found out from calling day after day asking for my car. When I went to pick it up, they again tried to change the price on me. Good thing I had a copy of the estimate they gave me before b/c they were going to up the price by $500 just b/c they can. To top it all off, whatever they did screwed with my brand new battery, and I had to get a jumpstart to leave that horrible place.

JustMe83 / 6/17/2009