Quality Tire / Fort Mitchell, Kentucky

Rating: ★

Auto Repair & Service, Tire Dealers, Tire Recap, Retread & Repair

Address: 500 Pike St, Fort-Mitchell

Postal code: 41011

Phone: (859) 491-6444

High Quality Boat & Auto Upholstery and Auto Glass Services & Repairs.

Auto Glass (Windshields, Back Glass, Door Glass & Quarter Glass); Auto Upholstery; Convertible Tops; Vinyl Tops; Auto Carpet; Auto Headliners; Big Truck Glass; Heavy Equipment Glass; Tractor Glass; Rock Chips in Windshield; Window Regulators & Motors; Auto Seats; Automobile & Boat interiors. Your Source for Vehicle Rehabilitation Services!

Reviews:

Very uncomfortable interaction. Was told " You probably hit something!" "Just leave and get out of here!" I went to Quality Tires to replace two of my tires because the treading was getting bad. I wanted to wait until December before I Invested money into all new tires. Used tires were my solution. The service was fair when I went, after I got there 3 other cars came right after so I didn`t get sp... view moreeedy service like other reviews I read. No big deal. Today is 7 days after I purchased the tires and last night the front right blew out while I was on the highway driving in the rain. I had a spare, my boyfriend went to change it and couldn`t get the nut off the tire because it was TOO tight. The nuts and bolts on my back tires loosened with minimum effort but the front two would budge with extreme. We had to spend $70 for a tow trunk company to come out and get it off because we needed a heavier duty lug ranch and tool bar. Tow trunk man also struggled to get tire off, and discovered a bolt was stripped from being over tightened. Today I went back to Quality Tire, explained what happened and was informed by a man out front that they had a 30 warranty and could replace my tires that blew out. He was very friendly. Still out $70 dollars but i`ll take it. After he finished, he told me to take my receipt inside and show another man to finish the process. When I went inside, a man without greeting me rambled off a price. "I`m getting a replacement." I told him. He froze, started at me angrily and yelled at the man outside, who had just put my tire on. " Why didn`t you tell me this was an replacement?" Then they started arguing, while I`m standing there timid, uncomfortable, WISHING I was out of that place! "What do you want me to do?" I asked finally interrupting the heated argument. The man at the front desk threw the paper receipt and started to move away from the desk. "Do I get a receipt for this one?" I asked.He continued to walk away and yelled "you probably hit something!" "Just leave and get out of here!" WOW!!!!! He completely talked to me like I wasn`t human and didn`t deserve respect. He was aggressive, didn`t make eye contact and honestly was too afraid to respond. I don`t know if he felt like my female gender and NKU sweatshirt implied that it was okay to disrespect me without repercussions, but he did. VERY VERY uncomfortable experience. I had to go through crap because they put the nuts back on my tires too tight and he yelled at ME! I believe you should avoid this tire shop and somewhere else where there is a standard in place and procedure on how to deal with customers. Grown men, have no excuse for not checking their feelings and dealing with their anger. I shouldn`t have felt his lash. Waving me away with his hand and then "yelling at me to "just leave" is disrespectful and demeaning. I love supporting local business. It hurts my feelings that there is no one above him that I can inform. He needs training in customer service before he interacts with another customer. Please don`t take the risk and go here.

QM41071 / 10/8/2013