Van Cadillac / Westwood Hills, Kansas

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 100 NW Vivion Rd, Westwood-Hills

Postal code: 64118

Phone: (816) 454-6666

New Car Dealers, Used Car Dealers, Auto Repair & Service

Auto Parts
Body Shop
Financing
Sales
Shuttle Service

Davidson

Monday 8:30 AM - 8:00 PM, Tuesday 8:30 AM - 8:00 PM, Wednesday 8:30 AM - 8:00 PM, Thursday 8:30 AM - 8:00 PM, Friday 8:30 AM - 6:00 PM, Saturday 8:30 AM - 7:00 PM

Cadillac

(816) 756-3300(816) 533-3385

WORST Dealership experience I have ever encountered! I have never dealt with a business, let alone a dealership that was this unorganized. And when I get a hold of the head of customer service to express my frustration he (realizing that he didn`t have a vehicle on the lot equivalent to what was supposed to be held for us available and had no opportunity to turn the experience around) started to personally attack me... view more. WTF?? With that I will reiterate my point, this dealership is the absolute bottom of the totem pole, they are equivalent to sewage to me after they handled us the way they did. They gave me nothing but excuses on how there computer system works and why a car that I had called that morning to check the availability on and set an appointment with a salesman with before my wife drove over an hour to look at it had actually been sold 2 days prior! They told me at 7:35 it was available (at this point I set an appointment for my wife to meet with a salesman), my wife gets there at 10 and she was told it sold at 8:30. In reality, it was sold 2 days earlier and kept on hold until the customer gave them the money 2 days later at 8:30. Meanwhile, we got passed around like a hot potato, 4 salesman were involved and they kept passing us off to somebody else. My wife and mother in law ended up walking out of the dealership after sitting there for 45 minutes without anybody being able to confirm that the car was or was not available. In the end I stand by what I told the head of customer service, I will pass on this terrible experience to everybody that ever ask me about a dealership and during every opportunity for it to come up in conversation. The head of customer service was correct to end the call when he did, because there isn`t anything they can offer to make this a pleasant experience. As soon as he realized it was a lost cause, the personal attacks on me began.

proprojects / 9/7/2012

I have never been so satisfied with a vehicle purchase. Everyone my wife and I spoke to and dealt with during the entire purchase process was pleasant to say the least. From our kids being given bomb pops and multiple bottles of water to the financing going above and beyond by getting our payments at an exceptional price. A special thanks to Greg and Mark for their making our experience one to remember. We will defi... view morenitely be back for another vehicle when the time comes. I encourage all my local friends to check them out.

dad4x / 6/31/2012

Great experience buying my first brand new car! My salesman Matt Prohaska was great to work with. Will definetly be going back when I decided to buy another one!

cmcafee / 3/6/2012

Home of the three hour oil change, pack a lunch if you go there. Slowest service I have ever had, and did not do the job right the first time.

wadeo / 12/29/2011

Automobile Parts & Supplies, Automobile Accessories, Battery Supplies

Address: 907 North St, Seneca

Phone: (785) 336-6636

Automobile Parts & Supplies

Address: 9500 Marshall Dr, Edwardsville

Phone: (913) 888-7101

New Car Dealers

Address: 530 E 8th St, Junction-City

Phone: (785) 762-4118

Auto Repair & Service

Address: 2860 Guinotte Ave, Lake-Quivira

Phone: (816) 241-3870

Used Car Dealers

Address: 300 Arizona Ave, Holton

Phone: (785) 364-3512

Automobile Parts & Supplies

Address: 17055 Metcalf Pl, Stilwell

Phone: (913) 685-0447