Best Buy Car Co / Westwood Hills, Kansas

Rating: ★

Used Car Dealers

Address: 10610 E 24th St S, Westwood-Hills

Postal code: 64052

Phone: (816) 254-9130

Used Car Dealers

No info

We had drove 2 1/2 hrs to come there only to find out the car we inquired about had been sold. So we did not drive it. A few days later the car was available online again, so I called. They said the buyer could not get the loan for the car. I started to ask questions about the condition of the car and if they could hold it until the weekend. They only take non-refundable deposits of $500. I was told the car was in gr... view moreeat shape and passed through their inspections. I even asked if he would take it for a spin and get back to me with the details. Mark, stated he was too busy to do this. I reluctantly put the deposit down,due to the information he was giving me about how since it is tax season, he is selling 7-8 cars a day. This car was for my son, and so I put the money down. I told them we would be there Sat. to pick it up. When we arrived the car was filthy, I at least thought they would clean it up a bit, again too busy, the tires were very low and the inside was very dirty. They took it in and aired the tires, and vacumned. I went inside to do the paperwork, again trusting the carfax and Mark over the phone. As soon as I started driving away, the check engine came on, there was a horrible noise coming from the rear drivers side tire and the steering was vibrating horribly at 60mph. It felt awful the whole way, on my 2 1/2 hr drive, I felt unsafe. I know he sells his cars "As is", you sign so many things stating this. I was fuming all the way home and when I could get it in the shop, I was told it would cost $1300 to fix all of the problems. The main thing, the rear suspension was so bad, they didn`t even know how I made it home and there is now way it should have passed any inspection. I called Mark and explained that I understood his "AS IS" no guarantee, but thought as a good business person who maybe had a conscience,(NOT) would want to do maybe something to help. I told him about all of the problems, I said I understand the misc. repairs that were the $400, but the main assembly on the suspension for $900, could he possibly help. He rumbled how it should not cost that much and he has a guy that could do the repairs back there, 2 1/2 hrs away. Not really wanting to drive, I said well if I bring it back to you, will you have the repair done at your cost since he says it would only be around $200-400. NO!, was the reply, remind you, I have only had the car 4 days. I said well, what if we split the cost of the repair, would you be willing to do that, again he said NO!. I just can`t believe a Family owned business with a lifetime of experience!(Their Motto off of their Home Page) Whose messages to thier customers are for "Having a reputation for doing the right things for their customers and you can always be proud of the deal that you get from them! OH YEAH, because they care about you today and TOMORROW! NOT SO MUCH!" So my advice to anyone is to stand clear of this place, not even willing to split a $400 cost to affirm their reputation and their business with the public in these hard economic times. Also will be reporting them to the Better Business Bureau, Sincerely, Holly

holly.voelcker / 3/14/2013

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