Rusty Eck Ford, Inc. / Rose Hill, Kansas

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 7310 E Kellogg Dr, Rose-Hill

Postal code: 67207

Phone: (316) 685-9211

Contact Us Today For Additional Information

Sales & Leasing, New & Used Vehicles, Retail & Commercial. Sales Hours: Monday-Saturday 9am-9pm and Sunday 12pm-5pm. Parts Hours: Monday-Friday 7am-6pm, Saturday 8am-1pm and Sunday closed. Quick Lane Hours: Monday-Friday 7am-7pm, Saturday 7am-6pm, Sunday closed. Service Hours: Monday-Friday 7am-6pm, Saturday 8am-2pm and Sunday closed.

Reviews:

worst ever

I went there to trade off my fushion for and escape. They gave us the run around from day one. Wouldn`t listen on what payments we could afford or how much our ins. Check would be . Then when we asked to be put back in our car they made us drive off with no tag, which they told us to turn in. But to top it off they left us with no gas to even get off the lot. Real customer service. They seemed to think cause I w... view moreas female I was stupid. Couldn`t even look at me when I was talking or being talked to. Don`t go there

kathy.snow.56829 / 10/3/2013

Incredible, best experience ever!

Adam Kuntz. Ask for him by name. Extremely patient knowledgable, I never felt pushed, he was a great salesman for my personality. I love my truck, and will buy from him again!

michaellemon1 / 7/23/2013

This was the worst experience I have ever had at any shop and I have had extensive work done on cars in 5 different states. This was hands down the WORST experience. I bought an older mustang to fix up, and when I bought it I knew the gauge cluster was going to have to be replaced and it needed a new convertible top. I am not a master mechanic, I knew I was going to need help replacing the gauge cluster. Specific... view moreally the speedometer, fuel gauge and engine temp was not working. I took my mustang in on may 10th, and I told the guy exactly what I wanted. I told him to his face that the top needed to be replaced the top and that the gauge cluster needed replaced because the speedo was not working. Again I am not a master mechanic and I even I KNEW that going in. May tenth was a Friday, Chris, the guy I was dealing directly with, told me it wasn`t going to be until Monday till they could look at it. Which I can live with completely, the mustang is my second car and I understand that Rusty Eck is very busy. Well Tuesday comes along and Chris calls me to tell me they will look at it that evening, I call him on Wednesday and Thursday and both days he never returns my calls. I call him again on Saturday, still doesn`t call me back. He calls me back the following Monday and says they still have not gotten around to look at it. A long story short it took the Rusty Eck team over two and a half weeks to just look at my mustang, and then almost two more weeks to get it fixed. They had to outsource my car to get the top replaced he said he was trying to save me money, he said his service team would have charged over 800 dollars to just get the top replaced, how much did it cost me to have them outsource it? 823 dollars, which added several days to getting my mustang back. He then told me that they had to go on ebay to find a new cluster because they no longer make gauge clusters for late 80`s mustangs. He explained to me the part that needed to be replaced on the speedo. A new cluster went for 130, and took over a week to get here because it was coming from some random dude. After I finally got the mustang back, five weeks after taking it to Rusty Eck, I found that part that Chris was talking about that required me to replace the entire cluster, it`s 14 dollars on certain mustang websites with guaranteed overnight shipping. When I did finally get the mustang back, Chris told me that the speedo worked, the fuel gauge worked perfectly (his words, yes he used the word perfectly), after replacing another part the engine temp worked again, and then Chris told me that the tach meter was a little off, he told me that it would idle at about 1500 but after you got going it evened out and that there wasn`t much they could do, and thats not the engine idling high, it`s just the meter`s adjustment. After driving it home, the speedo worked again (yay!) the only thing that worked. The tach meter was completely useless (DOES NOT WORK AT ALL), the fuel gauge said I had a full tank of gas which I thought was odd because I didn`t leave them with a full tank and I didn`t think that they would fill it up for me, and sure enough I ran out of gas on my way home. GOING TO RUSTY ECK WAS A HUGE MISTAKE. I now have to take it somewhere else to get the fuel gauge fixed at some point in the future and the tach meter. While their slogan says "If you don`t come see me today, I can`t save you any money" however they did not save me any money, and did not save me any time.

josh.schrantz / 6/24/2013

Good job

The salesman did good. I`m leaving with a truck the next day.

katharinemudrick / 7/14/2011

fast and friendly service.

Answered my questions, fast and friendly service.

charlotte prinzler / 6/24/2011

Fun to work with

Fun to work with and got the deal I wanted.

kristeenseaberg / 6/20/2011

Great Sales

great sales staff easy painless buying.