Land Rover Jaguar-Merriam / Leawood, Kansas

Rating: ★

Auto Repair & Service, New Car Dealers

Address: 9400 W 65th St, Leawood

Postal code: 66203

Phone: (913) 677-7650

Quality Automotive Parts, Service and Repairs.

We are an authorized independent service center featuring ACDelco parts. We offer a full line of over 99,000 automotive parts and supplies as well as vehicle maintenance, service & repair. For more information about our line of services and a complete parts catalog please visit our website or feel free to call or come by our location anytime during business hours. ACDelco.

Reviews:

Aristocrat motors.... buyer beware!

Aristocrat Motors maintains a mediocre repair/service department, relying primarily on a diagnostic machine for evaluation. Beware owners of Jaguar, Land Rover, Mercedes vehicles with warranty claims at this dealership. My 2003 S-type Jaguar experienced sporadic problems with the climate control. The first time in, the dealership was unable to identify the problem. Second time in, one month later, they identified... view more the problem as low voltage & charged me $400+ for a non-warranty repair. Third time, just 4 months later, same issue, they want to replace the climate control module. Problem is, my warranty is 20 days expired, and the repair is expected to be $1600+. As a good will gesture, they`re offering me 25% off of the total charge. They sell nice cars, and treat you well while the car is in warranty, however, beware of owning one of their vehicles beyond warranty. On two other instances, the car kept displaying an engine coolant light. The dealership simply topped off the water in the radiator. I now find out (20 days out of warranty) that there is a leak in the lower radiator hose. Both examples happened within a 6 month window. Service Dept manager, Kevin, and the District Jaguar rep were unwilling to accept fault and remedy the problem under warranty, claiming the error codes they received at the time were related to the items fixed. As stated above, they do not rely on a trained service staff, only a diagnostic computer. Bottom line, the problem still exists, and they are satisfied knowing that they created an unhappy customer over a ~$1000 warranty issue. There are other issues pending with major customer advocacy groups not allowed to be mentioned here.

JeromyR / 11/11/2008