Black Jack Truck Accessories / Lansing, Kansas

Rating: ★★★

Automobile Parts & Supplies, Truck Accessories, Trailer Hitches

Address: 553 SE Oldham Pkwy, Lansing

Postal code: 64081

Phone: (816) 246-9192

E-mail: blackjacktruck@sbcglobal.net

These guys are great! I`ve spent a lot of money over the last 4 years with them & they have always been concerned about our satisfaction. To that point, they installed some back-up sensors that never functioned quite right & in spite of multiple times trying to get them adjusted & fixed. They later learned from the manufacturer that the product had some issues & they immediately replaced the entire... view more system with a better one at no charge. I see where some others have posted some unfortunate related experiences but I have never experienced anything other than great service. Totally recommend these guys!

kevin.murphy.359 / 9/18/2012

Service was great, the guys are really helpful.

Reynolds429er / 2/9/2012

Business devoted to customer service. Everything I have ever purchased has been excellent. Would recommend them to anyone I know, in fact both my brothers have purchased tops and wheels and tires, before I started coming.

prichards0446 / 10/9/2011

I may have 2 reviews of this business. The first review I did some how left my screen before I finished the review. Anyway, Black Jack is one of the best companies that I have delt with. I have been buying from them for well over 7 years. I have referred friends and family. I have two cousins who have purchased from Black Jack and they live over 100 miles from Lees Summit and have also been very pleased with the... view moreir purchases and service they received. I do know that one of the complainers on this site did work for one of Black Jack`s competitors and I think one can figure out who that is. The owner is one of the best people that I have met in years. His dad works right there with him and is also very good. Even my cousins found out that the prices and service received was excellent. It appears that the owner keeps his overhead low and passes on the savings to his customers. It is hard to find an honest business these days but Black Jack is the best and takes care of his customers. So go and visit their business and you will see what I am talking about.

rams1 / 8/8/2011

Very great guys over the phone, however the product they sold me and their installation leave alot to be desired. I paid them $623.00 to install a new bumper on my truck! These are their mistakes: 1. They overcharged me. 2. They scratched my truck when taking off/or installing the new one. 3. The bumper they sold me was a BLEM and very scratched and blemished. 4. When I got home, my license plate ... view morelights did not work. Took me an hour to fix it. Upon installing I pointed out my dissatisfaction with the condition of the bumper and Brad, seemed to not care. He said " Oh well it is a utility bumper, what do you expect?" "It is a bumper for a work truck, no one cares what they look like". I said, Well I do, my truck only has 7000 miles on it! I can buy the same ranchhand bumper on e-bay for $430.00. And I also can buy a blem bumper/flawed, off ebay for $300.00. Which is what I feel they did!! So in essence, they made over a $200/$300 dollar profit off of me!! SO I get my bumper replaced because of a little dent in it, wanted something a bit stronger, and now I have a bumper that looks just as bad and it only cost me $623 dollars to see absolutely no improvement. I cannot believe they treat customers this way and sell you "like used equipment" for your truck! I really feel like I have been ripped off. When I told them about the scratches in my truck, they seemed to care less about it, did not offer to buy any touch up paint, issue some sort of refund......NOTHING! Never go there, ever!

JTS5003 / 8/6/2011

This is definitely a down to earth group of guys, who will help you with pretty much anything you want. From the sales staff to the guys in back a top notch operation, and a group of guys that really try to make you happy. The store stays extremely busy everytime I have ever been in, but they always take the time to help me find what I need. Would definitely recommend them to anyone that needs just a simple part, ... view moreto someone looking for something a little extra ordinary.

Sigep771mo / 7/20/2011

Amazing work and attention to detail, just had a Leer 100XQ put on at the store toay. The unit makes my truck look like a suburban with the oversized windows on the side. They also thru in a freebie keyless entry, to make it lock and unlock, very nice feature. Overall a very good buying experience I am a customer for life. I would definetly recommend these guys to anyone I know.

ajseit / 7/20/2011

Amazing service from start to finish. Product came in fast, installation was perfect and left another happy customer. I would recommend them to anyone, staff is very personable, but can get very busy fast.

Jacajohnson / 7/18/2011

Was shopping for a camper cover and slide out bed. The so called salesman looked in a book and quoted me a price and said the cover looked like that one (pointed out in the lot). Did not care to really show me either product? Took a phone call in the middle of our conversation and visited with his buds that worked there. He did not give a flip about helping me. I did not give them a chance to mess with me after ... view morethe sale and bought my camper cover and slide out bed from a competitor. I bought from a family Co. in Blue Springs that took the time to show me the products and work with me during the decision process. They actually wanted my business. When I complained to the owner (at Blackjack) he went on and on how great the guy was who waited on me was. It turned out, I was told he was a relative of the owner and did not worry about how he does his job. Be smart and take your business elsewhere. Read the reviews about customer service after the sale from these folks.

royslade / 5/16/2011

I purchased several products from Black Jack during late 2010 and early 2010. They are friendly and knowledgable. But despite playing along, the company WILL NOT stand behind inferior, fault goods, even after months of patiently waiting. A bad experience, which I would urge others to avoid by going elsewhere . . .

Mike T Adams lll / 4/20/2011

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