B & D Automotive Service / Winona Lake, Indiana

Rating: ★

Auto Repair & Service, Automobile Body Repairing & Painting, Towing

Address: Winona-Lake

Phone: (260) 248-2403

Very nasty people! They have no customer service skills, they should go out of business. If you don`t want to be upset avoid theses people.

BettiVeronica / 12/20/2011

Our insurance company contacted B&D to pull our van out from mud. Our Insurance agent said we were covered for 15 feet from the road (our van was no more then 5 feet from the road) Bill came out, took care of things and seemed very nice. However about an hour later I received a hateful message from the owner Bob, saying that we refused payment and that we owed $25 more than what our insurance covers. I returned his c... view moreall and told him what my insurance had told me. He said he had it on video where we refused to pay. I asked him if I could make an appointment with him to see the video because I know we did not refuse to pay. He would never set up an appointment. He asked me if he I thought he should believe me, a first time customer over a long time employee. I just told him that we never refused payment and if he had it on video I would most likely like to see the video. I told him that I would contact my inurance company to see what was going on which I did, and he said he would do the same and that he would be calling me back. I called my insurance company they in turn called him to straigten this out while I was on the phone. About an hour later, he called and left another rude message on my machine saying it wasn`t his falut, but I did not owe anything. NO APOLOGY from him. If you want customer service DO NOT USE THIS COMPANY!!!!

ccarrie / 3/27/2007

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