Falcone Automotive / Indianapolis, Indiana

Rating: ★★★

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 1930 W 16th St, Indianapolis

Postal code: 46202

Phone: (317) 520-9720

E-mail: rfalcone@falconevss.com

Automobile Body Repairing & Painting, New Car Dealers, Used Car Dealers, Auto Repair & Service

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* Service - Repair - Body Work - On Most Makes & Models

* Sales - Leasing on New And Used Vehicles
BRAND
Authorized Volkswagen? - Subaru Service Department

Central Indianapolis

Mon - Fri 9:00 am - 6:00 pmSat 10:00 am - 5:00 pmSun Closed

Although Falcone`s customer service representatives were cordial and considerate, actual car repair/service was deficient, if existent at all. I took in my 2006 Volkswagen for a 75K checkup/alignment in January and was immediately informed about several `outstanding` issues. The excessive fees appropriated to these `procedures` seemed exorbitant (and it was). Powertrain and exhaust issues were listed, with total ... view morecharges in excess of $3,500. Luckily, I talked to a mechanic buddy of mine and he said there was no powertrain issue and the exhaust problem could be fixed at a mom-and-pop shop for $200-$300 (1/10 of Falcone?ˆ™s ?ˆ?price?ˆ™). I got numerous supplementary estimations and all came to a similar consensus. Getting back to the alignment work done, it wasn`t! Another shop did this weeks later at half the cost after I noticed no changes pre- to post-work performed. I placed a complaint and wanted to speak to an administrator but was never called back. Ever heard of the Jiffy Lube scam??ˆ¦..Yeah, never going back to this place again; exceptionally disappointed/dissatisfied/ outraged!

eWillBoilers2003 / 3/26/2012

Falcone Volkswagen`s service dept failed to replace the drain plug correctly when doing an oil change on our car. The engine ran out of oil on the highway with my infant son in the car. We agreed to work with the dealer and entend the warranty when they claimed that the engine had not been damaged-they agreed to extend the engine warranty to 100,000 miles. Now at 80,000 miles we are ready to move cross country and ha... view moreve discovered that there is significant damage to the cam shaft, per a highly respected independent mechanic who is highly rated by the bbb and on Indy`s A-list for mechanics(Falcone is not a member, btw). Falcone stated that there was nothing wrong with the engine even before he let his mechanics look at it, but when we went in to inspect the engine with them it had not been cleaned and the mechanics did not know which tools to use to turn the engine to even look for damage. They still refused to see anything even after they were clearly shown the stress cracks and discoloration of the metal. Stay clear of this dealer, and unfortunately since VW USA has sided with the dealer in this case we are out $3000 for a repair and will not be buying a VW again, even though I love my diesel Jetta. It`s all just very very sad.

KerriK / 3/18/2012

This place is horrible. Visit http://say-no-to-falcone.com/ for more details....

markformac / 11/9/2011

There is no button to delete reviews....

markformac / 11/8/2011

Was very pleased with the sales process and knowledge of VW. Owner of dealership was available, considerate and instrumental in customer satisfaction. I would highly recommend this dealership to my colleagues.

LeeAnnT42 / 6/30/2011

We had leased an `08 Impreza from a different dealership and had become very disappointed with their service over the years. The car had many issues over the years. It was a constant battle to get help. At the end of our lease we once again gave the other dealership one last chance, thinking that maybe it would be different. It was not. I called Falcone Subaru and was beyond pleased with the assistance I received ove... view morer the phone from John Franks. We had been waiting 3 years for someone to be helpful to us. The process for leasing a car this year was as simple as it was informative. We found the car we were interested in day one. Day two we turned in our credit application. Day three we picked up our new car. John showed us the features of the car and off we were. Anytime we are asked where we got our car this time we will be sharing our wonderful experience with them. Thanks so much! Dan, Jennifer and Alan Helrigel

siteseer2011 / 5/4/2011

Since 1986 have done business at the 16th St. location. It is apparent the Falcone operation is much sharper and finer tuned (front desk, charming salesman, etc). Good luck for much prosperity. My compliments to the much improved van ride coordination. I have been through years of trips & van drivers. This time....the driver called off the names according to the signed clip board. Good idea! Was not sure, but thought... view more that folks then sat according to first off, etc. I am usually first off at the medical center...so sitting in the back corner is not convenient. The van service is much appreciated. Thanks. Millie E., customer from Brownsburg.

Magali1909 / 3/31/2011

I wanted to share that Ingar Vanags and Steve Lloyd provided me with great service during my experience with Falcone Volkswagen. I had test driven and worked with Steve Lloyd on purchasing a 2004 Mazda RX-8 a few Saturday`s ago and once I had left the dealership with it had mechanical issues within an hour or two. Ingar was very helpful the following Monday morning when I arrived and showed me a 2003 Beetle they ha... view mored recently taken in. After a short test drive, I decided to go in this direction and Steve worked with me, keeping me informed of the progress while the body shop and service departments prepared it for delivery. Your team did a great job of preparing the car and exceeded my expectations! I truly appreciate my experience with your team each and every time I visit them. Thank you for all that you do. - Gus L.

gusl2003 / 3/23/2011

Very knowledgeable staff, would definitely recommended this dealership to friends and family.

sanderstery / 3/12/2011

I am 100% satisfied with my experience with this dealership. This was my first time buying a car and this dealership made me feel completely comfortable with every aspect of the buying process. The negotiation process was thoroughly transparent and the whole process was conducted with me present. I felt that I could really trust the Falcone team. It was clear that my complete satisfaction (when buying and when return... view moreing for service) was their goal. I have already spoken highly of and recommended Falcone to several people. I`d like to thank the Falcone staff for taking the extra step to make me feel comfortable and providing great service.

mkirk72 / 3/9/2011

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