Summit City Chevrolet, Inc. / Churubusco, Indiana

Rating: ★★★

New Car Dealers, Used Car Dealers

Address: 5200 Illinois Rd, Churubusco

Postal code: 46804

Phone: (260) 432-0677

Summit City Chevrolet We Try Harder!!!

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Reviews:

they should not be working on cars. i have an 06 cobalt with the 2.4L and 80k miles. i threw a code for a fuel trim balance issue. i normally work on cars myself but ive had little experience with this particular one and i didnt feel like dealing with it so i thought id let them take a crack at it. they said i needed about $4,000 worth of work done throughout the car (suspenion, steering, etc) along with a $300 fu... view moreel system flush to clear the original issue. i said no thanks on the extras and just had them do the flush. after alot of waiting, calling, and confusion, i got the car back. by the time i got it home it was accelerating on its own. i looked under the hood to check the throttle cable when i noticed that a major piece on the intake system had been broken then obviously glued back together. in fact, the glue was still wet! no one had told me about this, all that was said was that a fuel system cleaning was done and the issue should be resolved. i took the car back to have them fix the idle issue and asked the service manager about the broken piece. all that came of that was him bringing me to the technicians bay only to have him confirm that he did break it and it was "no big deal". no compensation, no new part, just a shrug of the shoulders. at that point i felt it was best i cut my losses and leave or go to jail. heres the good part...weeks later, the code comes back! but it gets better... my brother works at another dealership service center but has access to the same diagnostic databases that summity city does. one day i had him look up the code that i was throwing and what comes up is a technical service bulletin. TSB`s describe a common issue that chevy is aware of, the symptoms caused, and instructions on how to correct the issue. the one that came up said quote: SUBJECT: check engine light on, DTCs p0171, p0300 or p1174 set (perform injector test, replace injectors and reprogram ECM, if necessary) CONDITION: some customers may comment on the check engine light being illuminated. a scan tool may reveal DTC p0171, p0300 or p1174 set as current or in history. CAUSE: this condition may be caused by the plugging of one or more of the injector director place orifices which results in a lean condition. (whole paragraph in bold)CORRECTION: IMPORTANT* this condition cannot be corrected by cleaning the injector(s). the fuel injectors must be replaced and the new calibration files must be installed to ensure a complete repair. failure to perform both repairs will result in the customer returning with the same condition. enough said!!!!! i ended up replacing the injectors myself for under $200 and the issue hasnt been back since. its ALMOST comical.

MolonLabe / 10/24/2013

good people to do business wit...

good people to do business with.

nascarfan1978 / 12/8/2012

Had a great experience at Summ...

Had a great experience at Summit City Chevrolet. Found the vehicle on their website and Brandon had everything ready when I came in for my appointment. Would definitely buy from them again!

chevyfan1953 / 12/7/2012

Please do not seek service here!!!

For some customers the service may be great! My experience was horrible!! I was given 3 different diagnosis as to what was wrong with my car, then told that it could not be fixed in the time the service center person told myself and my husband!! Every time this particular service person, who does not even work on the cars told me to call back in a certain time frame and I did, he either had a different story to tell ... view moreor acted like I made up the prior conversation. My car was in to get fixed to start a new job and the service person knew this information. I was scheduled to start work on a Monday and 2 hours before they closed on the previous Friday, my car was still not ready!! I was told twice on that Friday that my car would be ready. I understand complications, but not informing the customer what is happening with their vehicle is unacceptable!!!!! I finally was able to speak with an extremely helpful and polite service person, who let me know that the situation should have never escalated to me bawling on the phone and to come and pick up a courtesy car at no charge until my car was fixed! I called the next day to thank the Wonderful service person, and got the jerk that I had been dealing with. Instead of telling me that the nice service person was not in that day, I was put on hold for 5 minutes and then transferred to a mechanic who told me the nice man did work that day!!! Some of the employees here need a lesson in customer service and need a brush up on their people skills...

nascgrl8 / 6/25/2011

Best of Service

I have purchased a few vehicles from Roger R. at Summit City Chevrolet and fully satisfied with the service and the quality care they give you. I highly recommened this company for used or new vehicles, you will be very satisfied!!!!!!!

jeanniekr / 5/22/2010