Kwik Lube Auto Repair / Arcola, Indiana

Rating: ★

8 years in Business

Auto Repair & Service, Auto Oil & Lube

Address: 9035 Lima Rd, Arcola

Postal code: 46818

Phone: (260) 490-9948

Serving the Indianapolis,IN area

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Categories:

Auto Oil & Lube, Auto Repair & Service

Open hours:

No info

Reviews:

So far I have invested over $4...

So far I have invested over $4100 in repair costs and rental fees in addition to over $1500 in attorney fees for a total nearing $6000! Read for yourself and decide if this is a company you would trust to work on your car. On February 4th 2012 I took my 2004 Mitsubishi Endeavor to Kwik Lube / Hill`s Automotive Repair at 9035 Lima Road in Fort Wayne, IN to have my serpentine belts replaced. This was following their re... view morecommendation I do so during my previous oil change. The belts were replaced and all seemed to be well. On the 11th of February I was driving my kids to the Roller Dome when the truck just shut off on Coliseum Blvd. I pushed the truck to AT Automotive, located practically around the corner, so it could be diagnosed on the following the weekend.On Monday the 13th I received a call from AT Automotive informing me the truck was in need of a water pump and a timing belt which I instructed them to replace at the cost of $475. Following completion of this work it was determined there was a more severe problem which was not readily identifiable by replacement of the before mentioned parts. The true cause of the problem was an incorrectly installed serpentine belt which was not placed properly in the bottom pulley. As a result a portion of the new belt was cut and and wound itself around the pulley shaft causing the timing belt to jump time and do catastrophic valve damage, essentially completely ruining the engine.I stopped in to speak with the Kwik Lube manager, Tommy, who apologized and said "We`ll make this right for you." I left feeling good someone was going to call me with an acceptable resolution to the problem. I received a call that afternoon from the manager, Andy, who was working the day I had the belt replaced. He said he had been to AT Automotive to inspect my truck and was upset I had not taken it back to him. He mentioned they had recovered my old belt, presumably from the trash, and said there was similar damage to it and it could be from a bent shaft or pulley and not due to their workmanship. This I find hard to stomach since I put 17,000 miles on the truck since I have owned it and less than 300 since they installed the new belts. He also said, "Sometime required maintenance causes additional problems"; certainly not their pitch when they are selling $90 belt replacements. Andy said he was going to reach out to the owner, Tony Hill, to see if they were going to do anything and he would call me back; that was the last call I received.With their lack of response I decided the only thing to do was to file against them in small claims court. On the 3rd of October I finally had my day in court. The court ruled in my favor awarding a judgement of $4123.70 which they refuse to pay!

ZaneRice / 11/30/2012