Becker Service Center Inc / Lisle, Illinois

Rating: ★★★★

Auto Repair & Service, Brake Repair, Tire Dealers

Address: 1421 Plainfield Naperville Rd, Lisle

Postal code: 60564

Phone: (630) 480-6114

Auto Repair & Service, Brake Repair, Tire Dealers, Towing, Automotive Tune Up Service

master card, visa, cash, check, debit, amex, discover

Air Conditioning|Alignments|Cars|Computers|Repairs|Wheels

Spring Brook Prairie Forest Preserve

Mon - Fri 7:00 am - 6:00 pmSat 8:00 am - 2:00 pmSun Closed

I took my car to Becker Service Center for a squeaking noise issue. Becker diagnosed the problem to be the shocks which the mechanic said needed to be replaced. I drove the car home and noticed the noise was not resolved after the I had paid them. I brought it back and they informed me they could not hear it. Frustrated, I brought the car to another mechanic who informed me that they removed a mounting plate that was... view more necessary for the operation of the vehicle. Yet the best part was that it was not the shocks that were making the squeaking nose but a brake cable that had worn down and was rubbing against bracket it was mounted to. The mechanic diagnosed the noise issue within 5 minutes of being there and fixed it for free. I brought the vehicle back to Becker asking for a fair resolution to the issue and they offered to refund me the money for the shocks, not any of the cost of labor. I would have been happy with a partial refund for labor but after receiving much attitude and having my paperwork basically thrown back at me decided to file a complaint with the BBB. Beware if you decide to take your vehicle here, might not end well.

michael.parker.39 / 6/2/2013

I trust them 100%. There are never any surprises when I bring my car here and they are very honest about what needs to get done. One time there was a smal squeak that I could hear, and they just tightened the bolt for me and sent me on my way for free! They don`t try to nickel and dime you.

sportsfan995 / 5/11/2013

this service center is given excellent service and reasonable price so now onwards i can repair my car here only

sophiaW12 / 3/13/2013

We`ve taken all our cars to Beckers for about 15 years. They give us all our options and advise us which repairs can wait and which can`t. I won`t trust any one else with my cars.

gwammarogers3 / 1/30/2013

baseballfamily36 / 10/30/2012

I trust the guys at Becker Service. There`s no surprises. They give me a good idea of how much it`s going to be and what needs to be done with my car. I`ve always had a good experience here.

Octnx12 / 4/20/2012

WE`VE HAD WORK DONE HERE AND HAVE BEEN SATISFIED. THANK YOU

MARION123 / 3/16/2012

I trust these guys because I`m never thrown a surprise. They tell me what is wrong with the car, let me know how they are going to fix it, and give me a price quote. Becker Service Center is the only place I bring my car, and has proven to me that they are one of the more reliable shops in Naperville. No issues here.

Baseballischurch / 3/5/2012

I hired them install a new clutch kit for my vehicle on October 31st, 2011 and the work is not completed properly now causing damage to the parts therefore having me to pay to have the job completed again correctly with additional parts and labor.
I dropped the vehicle off to Jim. He said he would call me upon completion. I explained to him that it is vital to have the flywheel re-machined for proper execution on... view morece completed. Jim said he would be the judge of that once they inspected it and may only need to be grinded. I cautioned him that grinding the flywheel is not recommended.
November 1, 2011: Jim called me mid afternoon saying the Jeep is completed and ready for pick up. He mentioned to me at that time they ran into 3 minor problems.1.A header bolt was cross threaded therefore they had to re-tap to correct2.The speedometer is not working3.The engine will not shut off all the time when the ignition key is turned off.I explained to him the speedometer and ignition was working correctly and that his mechanics may have made a mistake during the reinstallation. He became abrasive and said he would have his mechanics double check everything and call me back. Within 30 minutes, I received a call from Jim stating that the vehicle is all fine and ready for pick up. I asked if the 3 items were corrected and he said yes. I asked what was causing the speedometer not to work and the engine not to shut off, his response was, The speedometer cable was not installed all the way in.The engine would not shut because the vehicle was suspending in the air on the lift with the tires hanging in the flex state.I said I had never heard of such a thing as the engine not shutting off when on a lift. Upon pick up, I asked about the flywheel

loveiswar / 11/5/2011

I bring my car here because the staff is knowledgeable and always explains what need to be done. Everything is done to perfection and on time. It doesn`t get much better than Becker Service Center. -Pete J.

VerifiedReviewer15 / 10/20/2011

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