Crystal Lake Chrysler Dodge Jeep / Grayslake, Illinois

Rating: ★★

29 years in Business

New Car Dealers, Used Car Dealers

Address: 5404 S Il Route 31, Grayslake

Postal code: 60012

Phone: (866) 595-6470

Stick With The Specialists

Crystal Lake Chrysler Jeep is an automobile dealership specializing in the sales and servicing of new and pre-owned vehicles. It is an authorized dealer of Jeep and Chrysler. The dealership also has a pre-owned inventory of brands, including Dodge, BMW, Chevrolet, Honda, Mitsubishi, Pontiac, GMC, Saturn, Ford, Mercury, Saab, and Volkswagen. The dealership s service department has trained technicians offering maintenance and service of vehicles, including oil change, wheel alignment, fuel and air filter change, batteries, inspection of spark plug and brakes, and transmissions. Its parts department provides genuine parts and accessories for vehicles. Crystal Lake Chrysler Jeep has a finance department that provides a variety of finance and leasing options to customers. It also provides payment estimates, price quotes and online applications to customers for scheduling appointments for vehicle servicing. The dealership has been in service for more than 15 years, and is located in Crystal Lake, Ill.

Categories:

New Car Dealers, Used Car Dealers

Payment:

cash, check, amex, debit, discover, master card, visa

Open hours:

Mon - Thu 9:00 am - 9:00 pmFri - Sat 9:00 am - 6:00 pmSun Closed

Brands:

Chrysler, Dodge, Jeep, Kia, Mitsubishi, Ram, Sebring

Languages:

English

Reviews:

Run far far away from this unethical, rude dealership and the used car manager Tom! This dealer either does not inspect their used cars at all, or their service department is unable to do the inspection correctly. Even worse, they have absolutely the worst customer service I have seen in years! My family bought a used 2008 Buick Rendezvous two months ago from them, and have had nothing but problems. We bought... view more the car after an decent experience with the salesman, and just before we drove off the lot I noticed they did not give us an extra key. They said that they would get one for us, and call me later that week. Well, after two weeks with no calls we called them and they said we were out of luck. They were all of a sudden not OK with making us a second key like they promised. There were no apologies and we were rudely told that they could not get the prior owner to hand in their second set. And they refused to make us a new key, which was the first sign that we were not dealing with professionals that will say anything to make a sale. Knowing how cheap a key is for a dealer to make and how they refused, I started to get really worried about the car in the my driveway. Two weeks after buying the car, we took it in as we noticed that the shifting was not right. The car ended up having 6 major issues with it (Transmission repair, Power Steering leak, Two tie rods & an alignment, & the rear door latch was broken). We were gutted and got a second opinion, which came back with the same repairs. Both repair shops we brought the car to were disgusted that the dealer sold us a car in this condition. They confirmed that if they had completed an inspection they would have noticed these problems. We were able to get some repairs done under warranty, but we contacted the dealer letting them know about the repairs that were not covered. The sales manager Tom?ˆ™s reply was, ?ˆ?So?ˆ¦what do you want me to do about it??ˆ? I was floored when I witnessed first-hand how rude Tom was when a customer calls and wants to calmly discuss a problem. There was no empathy and certainly no apology from Tom. If Tom had any pride in his dealership, he would want to confront an issue head on and at the very least apologize. But he doesn?ˆ™t, so you will get attitude and rude comments. Bottom line. If you want to buy a car that needs multiple repairs, go to this dealer. If you want the manager to be rude and condescending, go to this dealer. IF YOU WANT TO BE TREATED LIKE A HUMAN BEING AND BUY A CAR THAT HAS ACTUALLY BEEN INSPECTED, RUN FAR FAR AWAYS FROM THIS SHADY RUDE DEALERSHIP!!!!!!!!! Let my mistake be a lesson for others, do NOT even walk on to this dealer?ˆ™s lot.

Rob K. / 9/26/2013

Extremely Disappointed!! St...

Extremely Disappointed!! Still waiting for a DVD system to be installed in the Caravan I purchased on 6-26-12. This was part of the purchase agreement, and was the reason I bought from this dealer. Had I known that they would not be able to fulfill the contract I NEVER would of purchase the van from them. I am now paying for something I don?ˆ™t have!! After many calls to the dealer I still don?ˆ™t have a solid answ... view moreer on when the work will be completed, possibly in January. 6 months after the sale is completely unacceptable!!! The customer service after the sale has been horrible! My calls have gone unanswered; I feel like they have no interest in helping me. They give me stories of the part being on back order with Chrysler, out of stock, unavailable. All of these are not my problem, they sold me the van with a DVD system and that?ˆ™s what I want! I feel like I was LIED to in order to make the sale. I don?ˆ™t trust them and consider this a fraud!!

JDFrank / 10/4/2012

Crystal Lake Chrysler-Jeep

Great dealership! I had an absolute great experience dealing with this dealership. They showed me that cared about me and what I wanted. I met the owner, and he was truly grateful for my business. It is nice to do business with a company that appreciates their customers. Thanks!!

Michael Weiner / 8/18/2011

chrysler dealer crystal lake

never will step foot in that dealership again . looking to buy a minivan and instead my family was treated like we were idiots and they could try and rip us off by more then four thousand dollars on a used van.
they said they were asking 17K to later find out it was really 14.8K on the net. but they wanted to sell for 13.5K trying to make me belive I was getting them to come down a total of 3.5K (which would be a... view more deal if true)and wanted to pay me 5K for trade and I had already been told car was worth at worst by other dealers 7K. for a total of 4K dollars of decite!

dontbullchitabullchiter / 11/31/2008