Gerald Nissan of Naperville / Geneva, Illinois

Rating: ★★★★★

New Car Dealers

Address: 1575 W Ogden Ave, Geneva

Postal code: 60540

Phone: (630) 355-3337

Never in my life have I been more dead-set on a car purchase, only to be so completely *mortified* by the absolute sleaze, dishonesty, and sales gimmicks of Gerald Nissan of Naperville, that I literally had to just walk out. The good-cop/bad-cop duo of Paul Gawel and Frank Abdelrahman is the worst display of customer relationship management I have ever seen. Honestly, I`ve never seen any establishment treat any pot... view moreential customer this poorly EVER! I never take the time to write reviews, but this place really is so poor that I feel the need to share. So here goes: This was a transaction that should not have been any easier. I had my checkbook, my plates, and everything ready to go. I had been trading e-mails with Paul Gawel, and we had agreed to a price ahead of time. So I expected that when I walked in, it was just going to be a matter of signing a few documents and taking delivery of the car. I could not have been any more *wrong*. When the brand new Nissan Rogue I was interested in wouldn`t start, and had a completely dead battery, I should have taken that as an "omen" and ran. But I didn`t. We waited for service to jump start it, and we did a test drive on a track behind the dealership. No problems yet. Then we walked into their office, and that is where the games began. They did not honor the price Paul Gawel quoted me at all. And they refused to do an apples-to-apples price comparison between what `carsdirect.com` was offering, and what they were. Paul and Frank demanded that the price they originally quoted me via e-mail, came with a very high interest rate loan (considering that the Rogue was *supposed* to come with a 0.0% financing deal for 36-months *OR* $1,000 cash back). I told them I did want a loan at all; that I wanted the cash back; and that I would pay cash. They didn`t listen to a word of it, and out came the loan application. I still played along, and it got even more ridiculous. They kept trying to further push the price up with extras and packages that are already factory installed and included on the vehicle anyways. It was just non-stop games and bull. These two individuals are the poster-child of sleazy Dallas used car salesman. I still plan to purchase a Nissan Rogue, but I will be completing the transaction via `carsdirect.com` with the caveat that order *NOT* be filled through Gerald Nissan!

Circuitry66 / 8/15/2013

Ferris was very pleasant and helpful to work with.

mikaslshays / 11/9/2012

Mike T. was a great salesman to work with. Very knowledgeable and personable.

garcias5044 / 10/25/2012

Glen was very knowledgeable and very fun to work with. He worked hard for us. I will suggest Glen for their future car buying experience.

daviss3437 / 10/25/2012

Very cordial service! The sales person, Mr. Ferris was able to understand my needs and suggested appropriate options. Happy to be here for my new car. Will suggest Gerald for my friends!!!

clairewells91 / 10/19/2012

Very professional salesmanship. Boris was an asset and finance worked for for my deal.

kfrank425 / 10/13/2012

Miguel was extremely professional in his approach and greatly appreciated the attention he paid to my needs. I would recommend both Miguel & Gerald Nissan to others. Thank you!

GAR4825 / 10/13/2012

Great experience! Ferris was great- give him a raise!

scottt50 / 10/4/2012

We dealt with Victor: Bob during our car buying experience. Both were a pleasure to work with. It was very low pressure and there was no feeling of being "sold". Go Sox!

pooja2 / 9/29/2012

Good customer service. Frank was a pleasure to work with. He is very kind, friendly, personable, & knowledgeable!

JONE73 / 9/21/2012

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