Roto Lincoln Mercury Subaru / Arlington Heights, Illinois

Rating: ★★★

New Car Dealers, Used Car Dealers

Address: 1555 E Rand Rd, Arlington-Heights

Postal code: 60004

Phone: (866) 595-6470

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Categories:

New Car Dealers, Used Car Dealers

Payment:

amex, all major credit cards, discover, master card, visa

Open hours:

Mon - Thu 9:00 am - 9:00 pmFri 9:00 am - 6:00 pmSat 9:00 am - 5:00 pmSun Closed

Amenities:

Certified Pre-Owned,Mazdaspeed,Full Circle Service,Mazda Dealers Online,Mazda Total Advantage

Reviews:

WARNING! DO NOT GIVE A DEPOSIT until you actually know terms/ rate etc they are selling car for. Jeremy, sales man, failed to tell us deposit is non refundable unless it is in writing on agreement which only had car price and no rate information. It was late in the evening, so according to Jeremy finance guy could not give us an answer till next day and if we won`t like terms we can get deposit back. The very next I ... view morewas offered 16% interest rate!! Of course I refused this offer, and guess what?.. no money back from them, stating that since it is not in writing on agreement they have rights to keep it.. The owner of company was simply rude when I contacted him about this issue. They give you false information, pressure you to sign paperwork and give up deposit... I will be taking this matter to the next level at this point and will report this dealership to IL Motor Vehicle Department and Better Business Bureau, but I feel like other people must be warned about what can happen with them if they will simply trust a sales a person.

SandraF. / 11/14/2013

Hopefully my good luck with them will continue

I have only had to do routine Maintenance on my Mazda, the oil changes are cheap ($13) and so is tire rotations. They aren`t the speediest though. Hopefully my good luck with them will continue.

nemectorti / 3/28/2011

Best Price

Submit offers and counter-offers and got prompt responses. Got the best price and value from Roto!

deedledum / 3/11/2011

WORST and most UNPROFESSIONAL service in my experience! Customer Beware!?ˆ?

After someone backed into my parked car, I went back to Roto Mazda where I had initially bought my car. The 2-3 day repair turned into the worst experience I could have ever had with Roto. Each repair or service prior to this incident always took way longer than I had experienced with other dealers, but I figured I`d deal with the time for quality service. Boy was I wrong! During one of the oil changes, they ... view moredented my car and said they would fix it. What better time for them to fix it then when I was getting the other repair done. The simple repair turned into a two week ordeal. They had "fixed" my car (`09 Mazda 6). I had to call to check on it and they told me it was ready. I drove all the way there to find that they had not even got my parts in! I left it there so they could finish it up while. Next time I came to get it, my wheel still had yet to come in, but they said I could take the car while it came in. They pulled up my car and what do I see?...Scratch all over the side they had "fixed". All along the rear door panel and back were ingrained scratches. The manager said he didn`t remember those being there before, and I promptly told them to fix it and was given another rental car from Enterprise to use. I came back after the weekend where they had fixed the vehicle, and the body-shop manager pulled the car out and said "Looking perfect isn`t it"...and I looked and this time scratches all along the passenger side of the car!!! Like last time, the manager knew it somehow came from their shop, but was not apologetic at all. Instead, they made me grab another rental and said it would be done the next day. Of course come end-of-business the next day, I have to call them in order to get a status report, and they tell me it`s all set. I came in to grab it and they send their porter to go get the totally wrong car. I told them that wasn`t my key on the tag number, and they found the right one and pulled it up. Yet again, I found a small scratch along the door, but all I wanted was my car back. I took the car and talked to the manager for compensation. He said he would have to talk to body shop manager who was off that day and that he would call me Monday. Monday comes along, and I have to call them. He says he talked to the body shop and there`s nothing he could do because they fixed it. I ask for something...anything because they kept my car for two weeks, scratched the heck out of it, wasted my gas driving back and forth. The manager Dominick, said they had fixed everything and there was nothing he was going to do and then he proceeded to hang up the phone on me!!!! All in all...I cannot believe the horid service (where they continue to mess up your vehicle) and the 180-degree attitude change of the managers and service folk from before you buy a car to after you buy a car. After they got you, they don`t care anymore about common customer decency and quality of service. Stay Away!

catspa / 9/15/2009