Bruneel Tire Factory / Eagle, Idaho

Rating: ★

Auto Repair & Service, Auto Oil & Lube, Truck Service & Repair

Address: 5304 W Chinden Blvd, Eagle

Postal code: 83714

Phone: (208) 489-7878

Last week I had my GMC Jimmy towed to the Bruneel on Chinden. An hour and a half later I was informed that it had either had a gasket failure or a cracked head, because all the coolant had drained into the oil. It would be minimum $2,500 to fix it or replace the engine. I told them no, that I would just salvage it and get a new car. I was then offered $125 for the car by one of the guys working in there for salvage. ... view moreI told them ok, but was then later offered $250 for it on trade for our new one. I returned the following day to clean out the vehicle and when I went to tell them that I was trading it in and the dealership would be around to tow it away on the following Monday, I was suddenly told that I had to pay an $85 diagnostic fee. A diagnostic fee that hadn`t been mentioned until I told them that I was trading the car in to the dealership rather than selling it to their service manager for $125. I mean really? $85 for what? You can tell it has a cracked head and all the coolant dumped into the oil with one look at the dip stick. If these guys spent more than five minutes looking at it I`d be shocked. Is this really how you treat your customers? I`m really angry at this $85 charge. $85 to look at a dead vehicle for less than five minutes is ridiculous, and I don`t think I should have had to pay it. I did pay it at the time because they said they wouldn`t release the car if I didn`t, but I`m extremely angry about this and I want a refund. This is no way to treat your customers. I`ve had that vehicle in there many times in the time I`ve owned it for repairs, but after this, I`d never take another vehicle there ever again, and I`ll be sure to spread the word about my experience unless you guys make this right. No company should treat its customers this way. I submitted this exact message to Bruneel through their website, and a week later have received no response from them whatsoever. Avoid this company like the plague. My wife is the controller at a local business who used to have commercial work done at Bruneel as well, but no more. They`re using a different shop now.

duane.l.martin / 7/11/2012

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