Bill Jacobs Bmw / Villa Park, Illinois

Rating: ★★★

1 years in Business

New Car Dealers

Address: 1564 W Ogden Ave, Villa-Park

Postal code: 60540

Phone: (630) 357-1200

O?ˆ™Reilly Auto Parts and CSK Auto - offering the best combination of inventory, availability, quality and service at the most competitive prices. Better Parts?ˆ¦Better Prices, Everyday!

O`Reilly Auto Parts, now combined with CSK Auto, is the third largest auto parts retailer in the US. The combination of O`Reilly`s midwestern and southeastern foothold, along with CSK`s dominance in the western US, has created a stronger,

Categories:

New Car Dealers

Neighborhoods:

Burlington Northern Industrial Park

Open hours:

No info

Brands:

Bmw

Extra phones:

(630) 718-2895

Reviews:

After buying a BMW I was getting some indications that some general service work needed to be completed. After bringing my car into the local BMW dealer, Bill Jacobs BMW, my work was completed under warranty as well as additional items that they told me that needed to be fixed. Some of the items like breaks were also fixed and I was told that they were covered with the maintenance agreement that came with the car. I ... view morewas surprised to learn that breaks were covered because they are not normally covered. I remember being told by the staff at BIll Jacobs BMW that BMW maintenance agreement is real good and covers a lot of stuff not typically covered. A month or so later I was getting calls from Bill Jacobs BMW letting me know there they had additional service recommendations. I did not ask for their recommendations. I did not initially come in due to other commitments. After their persistence in calling me (they called at least 3 times) I agreed to bring the car in for the work. At that time my battery was going defective and I asked them to look at that as well and i was told it needed to be replaced. I was asked to sign an agreement authorizing them to work on my car. Those were the exact words used by the service advisor. I signed the agreement. Never one time did he say these are the services we will perform in your car and this is the cost for the service for each issue. It was simply sign the agreement to authorize the work. When I went to pick up the car after the work was completed I was astonished when I was handed a bill for almost 1360.00. I refused to pay the bill as the dealer never told me this service was something that was to be paid for. The service advisor never went over the estimate outlining what the costs were. The whole time I was under the impression this was warranty work. Afterwards they showed me the work order with prices but I assumed they were what were being billed back to BMW to cover the cover their costs. I figured if I were paying it would have come up somewhere. They were very deceptive but released my vehicle without any hesitation. I received a phone call from Grant Paullo the GM. Mr. Paullo was condescending during our conversation but willing to knock off the a few hundred dollars as if he was doing me a favor. I still felt since their employee was not up front and the charges for the services they provide were extreme compared to what I could have purchased the services for elsewhere I did not feel like they were being fair. I was willing to pay some of it but when he agreed to knock a bit off it was a take it or leave it. I went out of town for a few weeks on a business trip. When I returned I received a call from the Naperville police who were threatening to arrest me for theft of service if I did not come up with the full amount in 36 hours. After I consulted an attorney who advised me that this is a civil matter and not a criminal matter I decided to tell both the police and Grant Paullo I would not be bullied by them. Then a warrant was issued for my arrest. Now I feel as if Bill Jacobs BMW as well as the Naperville Police department for getting involved in a civil dispute is bullying me. How could it be a criminal offense if they released the vehicle? I never demanded it or threatened them in any way to turn it over. So how could I have stolen something? I would think they have an obligation to explain their services and be abundantly clear when work is being done outside of the warranty. Both the service manager and Grant Paullo hung their hat on the fact that their guys are well trained so they were assuming the misunderstanding was on my end. But it does not matter how well trained their guys is because he did not disclose that I was responsible for the repairs regardless of what was signed.

BillJacobsBMW / 2/21/2013

Awesome!

My first impression of your service department was very positive. The work took less time than expected, and the waiting area was clean with space devoted to work on my laptop. The service team was friendly and considerate. Great job!

carldarn / 2/26/2011

Loved this place!

I am impressed with this auto dealer and they way the do business. I am happy with everyone there and love the way they can all be professional yet friendly while conducting a business that can be stressful and nerve-wrecking. They make that process go a lot smoother and less painful than necessary and for that I thank Bill Jacobs BMW and their great staff!

carrolbru / 2/19/2011

deseption...

In winter 2008 I went for my oil change. My turns light was off and i asked the technician to take care of this. I was told by thechnician that my whole saket is very bed and must to be replaced. Technician showed me this part and I sow this,bolb saket was demaged by wather. I asked how much I have to pay? Thechnician said $104.00. I declane to perform this repair. After about 2-3 months when weater was better, I re... view moreplace my turning ligth by myself.... and I was very suprised when I sow my saket (before it was very bed) in perfect working condition. After that I went to the Auto body store (spend $4.99) for a new bolbs,end of the story. You make the conclusion about Bill Jacobs BMW Service Department. I will NEVER let them touch my car again.

velosport / 8/23/2008