Sudden Impact Customs Inc / Crestwood, Illinois

Rating: ★★

Automobile Parts & Supplies, Automobile Radios & Stereo Systems, Automobile Alarms & Security Systems

Address: 12650 S Kroll Dr, Crestwood

Postal code: 60803

Phone: (708) 926-9977

Automobile Radios & Stereo Systems, Automobile Alarms & Security Systems, Automobile Parts & Supplies, Consumer Electronics, Automobile Accessories

Mon - Sat 10:00 am - 7:00 pm

VERY DISHONEST & UNETHICAL I brought in a bypass module from online, and asked for 5 minutes of their time for $20 to flash the module that I believed to be blank. I spoke to "Mike", received nothing but excuses and attitude like "it`s against store policy" (even though Bob at Allguard does this for $10), and heard about a whole story about how it relates to job security as if to lure me in... view moreto having them install everything. I was ridiculed by the sales staff asking if I really knew what I was doing, offering no advice with only smug remarks. I am an ASE certified auto mechanic, so of course I know how to work on vehicles, especially electronics, more so than them. Custom shops aren`t required to staff master certified technicians. I went ahead and purchased a module from them anyhow because I was in a crunch that day, but never ended up using it. I heard back from the company that sold the original stating it was flashed. Ok great, not. I failed to read the tiny print that says "No Refunds" on the receipt (my fault I know), and the paper poster they have sneakily placed on the side of the counter which is conveniently out of sight. Mike the manager said I should do something VERY DISHONEST and UNETHICAL, and that is return the one I bought from their store to amazon. That only shows their mentality and it definitely reflects upon their business. I would NEVER* trust them after hearing that sentiment. After that, I asked to talk to the owner of the store "Justin", and patiently waited a day for his returned call only to find myself speaking to another younger person with a very smug attitude. I started to tell him about his manager "Mike", and without any details given he gives his faux apology about how he`s going to "take care of it". I highly doubt it. Then he proceeded to tell me I should return the product I bought from their store to Amazon, just as Mike did. I told him how dishonest that was and he immediately became offensive stating it is not in any way. Given their insight dealing with customers, and their mentality I would NEVER recommend them. They are but children, and their attitudes definitely show it. I watched their interaction the other day while I was waiting in line, and they were trying to sell a very cheap & basic remote starter (only costs $30 online, and maybe 2hrs to install) for $300 to an unsuspecting customer for his RAM truck. Stay away at all costs, I surely will NEVER* use them again.

ryanericw / 3/15/2013

this place has sky high prices . my little brother told me about this new shop and that he was friends with the owner--that guy told me he would hook me up with 35%off his sale prices--i went home called other memphis dealers to get accurate prices to see if it was a deal and man soo upset-with my suposed 35%disscount i would have been over charged--the other shops normal price was less than half of my deal price-and... view more the other shop said for that kind of money i could get some real high end car audio--i got a whole jl system for the same price as his memphis stuff--no camparison-this shop is ran by a pimple faced kid who is trying to scam people-he almost fooled me-i went back with my brother to confront him about ripping off this highschool kids - he thried to sick his dog on me-my brother will never deal with that kid again-buyer beware--stay away from this place your better off going to bestbuy

ferrariowner1 / 1/27/2010

I recently went to sudden impact to have a stereo installed memphis audio custom glass speaker box the works not only did they have the cheapest price in the area (and competitive with the internet) the service was quick despite the indepth install on my car i cant say enough about this place the main technition greg was professional and as far as im concerned an artist in his field...im pleased with the work he did ... view moreto my car and would highly reccomend this shop to anyone and everyone

bturret / 9/26/2009

i was way over priced on crap equipment--install was half assed- i had to go somewhere else to have my car reworked-the memphis stuff i bought was 3 times more expensive than other memphis dealers-and the employes are stoned all day-this shop is ran by a kid that doesnt know how to run a buisness--i was totally ripped off and when i tried to get my money back i was threatend by the kid owner-outraged

hotcake / 3/23/2009

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