Firestone Complete Auto Care / Wheeler Army Airfield, Hawaii

Rating: ★

Auto Repair & Service, Tire Dealers

Address: ROAD A Bldg 80, Wheeler-Army-Airfield

Postal code: 96857

Phone: (808) 624-0204

3 Shops, 1 Stop! Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Reviews:

This place is a total RIPOFF!!! I called to get a quote on spark plugs. They were gonna charge me $620!!! For 2 vehicles. I`m no mechanic, but it really looks like an easy fix. Stay clear and far away. Taking advantage of service members!!!

Hiswoman / 2/9/2013

I was charged over 1700 dollar...

I was charged over 1700 dollars for new ball joints that they said i absolutely needed, But little do they know that i checked the ball joints before i even bought the truck and they were brand new. these guys are a rip off. and I had a misfire in my engine that they charged me for fixing but yet it was never fixed. and when i went back to tell them that they never fixed it, they were going to charge me again for fix... view moreing the problem that they said they had already fixed and charge me for. They need kicked off of this island. they are a zero rating to me.

horrible / 12/28/2012

Stay away!! Taking advantage of service members

They tried to charge me 600$ in parts and labor for a part my vehicle doesn`t even have!! They tried to charge me another 400$ for a tune up that doesn`t consist of any real "work" they then once more tried to charge me 378 for a part that only costs 150 from the Volkswagen dealer!! Stay away!! They are taking advantage of service members on everything,I wouldn`t even go there for an oil change!!

josephmungia22 / 12/21/2012

Highway Robbery... They tri...

Highway Robbery... They tried to charge me over $100.00 more than what an off post Fiestone was asking. And this was even after they had applied their so called military discount of 10 percent... Then when I mentioned that it was cheaper off post the cashier had the nerve to say I could apply for a Firestone credit card. With several Soldiers under my command and care I ensure you SB Firestone you will never re... view morecommended however you will most defiantly be non-recomended.

brian.thomason.5 / 11/10/2012

Don`t do it!!

Firestone on-post takes advantage of soldiers. Prices & service are at a low standard. Firestone should keep better control... Our car was taken for an oil change & was kept overnight. No call to let us know or answers from any 800 numbers. Before the place closed for the day we were calling repeadedly & no one would answer. Now the car is locked up for the day & I have to miss work tomorrow cause of ... view moreit!! There were other people waiting outside too.

aneekebeth1 / 12/18/2011

DO NOT go here! We took our tr...

DO NOT go here! We took our truck here on June 29th of 2010 and it was a HORRIBLE experience. We were told if we dropped it off by 7:00am, they could get to it the same day. It needed front and rear breaks. My husband dropped it off at 6:30am to be safe. Again, he was told it would be done that day. We called all day long to check on the status of the vehicle, we were told it wasn`t done, but were reassured it would ... view morebe by the end of the day. My husband was scheduled to deploy the next day so we continued to stress to them that it was IMPERATIVE that it be done the same day. At 6:45pm after not hearing ANYTHING from them all day except for when we called, we called them again. They did not answer their phones. We drove down there only to find it parked in the same spot we left it in 12 hours earlier, and we were told they "weren`t able to do it" that day because someone had called in. REALLY?! And they didn`t know this at NOON when we called to check on the vehicle? or at 3pm? or at 5pm?? We requested a manager call us.... a year and a half later we are still waiting for that call. I SWORE I would never use them again, but when our truck needed a simple alignment, we called around and they were the cheapest so we decided since we weren`t under a time constraint, and we really could save the money vs. going somewhere else, we gave them another chance. FAIL. AGAIN. We took our truck first thing yesterday morning for an alignment and got a call a few hours later that the Hub Bearing needed to be replaced and now instead of $80, our total was over $600. Since the truck was already there at their shop, we agreed to let them do the extra work. Picked up the truck yesterday evening, only to find it was STILL pulling really bad to the right and clearly, and alignment was never done! SO, my husband called them, and we took the truck BACK to them this morning where they told us they would align it for us again and it would take about 45 minutes. An hour and a half later I`m still waiting for my husband to leave the shop. Bottom line: They may be cheaper, but you DEFINITELY get what you pay for. Customer service is a complete bust with this place, and if you don`t have the time to leave your car with them for an entire week or MORE to get stuff done, look for another shop.

SierraInHawaii / 11/27/2011