Automotive Car Care Centers / Pearl Harbor, Hawaii

Rating: ★

Auto Repair & Service, Automobile Parts & Supplies, Auto Oil & Lube

Address: 98-199 Kamehameha Hwy, Pearl-Harbor

Postal code: 96701

Phone: (808) 487-6866

Service Above the Rest

ASE certified technicians Locally owned and operated AAA discounts Service All Makes & Models AC Delco Special Installer Over 40 Years Experience Extended Warranties Available Towing Available Auto diagnostics A/C repair Transmission Repair General Auto Fepair Free Visual inspections

Reviews:

I bought the coupon as well an...

I bought the coupon as well and I`m sorry I did. With the coupon, the wait to get an appointment is too long - 3 weeks for a weekday (8am) and a month or more for a Saturday. Same as everyone else with a coupon. I didn`t know the coupon meant purchasing poorer service. THEN I went in for my second oil change that I booked 3 weeks prior and was told it would be finished for about an hour. It`s 8am! How behind can y... view moreou get by 8am?! Needed the oil changed so I said I`d wait at the McDonalds and they would call me cell phone. No call at by 9:15 (1 hour 15 minutes) so I went back without the call to check the status. I walked in a he said my car was done. I asked for how long and he said 15 minutes. I said I would have appreciated a call. He said they were so busy he didn`t have time. I said in 15 minutes he could have found a few seconds to make a call. He said if I wanted it that way, then I could get behind the counter and help. REALLY? I was dumbfounded. Horrible customer service. I wouldn`t speak that way to anyone, let alone a customer. I have four more oil changes left and will use those only because they are already paid. Then I will avoid this place. I hope anyone reading this will as well. If I could give negative or no stars, I would. I don`t usually write any reviews, but this was so bad, I felt compelled to warn others.

makamaeinwaianae / 2/15/2012