Firestone Complete Auto Care / Kaneohe, Hawaii

Rating: ★

Auto Repair & Service, Tire Dealers

Address: 45-934 Kamehameha Hwy, Kaneohe

Postal code: 96744

Made an APPOINTMENT for a safety check for a practically brand new car and had to wait an hour! No one mentioned the wait time and I assumed it wouldn`t be long. After 45 mins I approached the counter and was told that the inspector was stuck with another car. They could have informed me or taken 5 mins away from the other car to inspect mine! Will never go back for any service.

dkap / 1/7/2012

i hate to write a bad review about a company like firestone, but after many years, i had to write this. for many years, i would take my cars to firestone for a safety inspection, and i noticed a pattern. every two years, they would always fail me saying my tires needed replacing; which i thought very little of it. they would always sell me the 60,000 mile tires. we drive approximately 6000 to 8000 miles a year (close... view more drive to work). the past 2 years, firestone failed me saying i had to replace my tires this is 1 year in between intervals same 60k warranty. i got a little suspicious and went to firestone, and they again failed me for tires. i then took my car to Windward Honda, and they passed me with no problems. I asked about the tires, and the service manager said it had ""plenty of tread"". I can no longer take my car here.

bmwM / 8/5/2011

Don`t take your car here unless you have ALL day to wait. I took my car in for an oil change at 7:30am. They told me my car would be ready in 2 hours. My car wasn`t ready until after 12 noon! This isn`t the first time. If I didn`t have a lifetime alignment package with Firestone, I would switch. Absolutely unacceptable service.

Kaneohe / 10/8/2010

I will never go back to a place that tries to rip people off and sell them things that they don`t need. I took my car in for a safety inspection, which I paid up front for, and they didn`t pass me because they said that I needed knew tires. I asked my father who is very knowledgable about cars and he said that I didn`t need tires and that they were trying to sell me tires that I didn`t need. When I asked for a ref... view moreund from Firestone because I wasn`t getting a safety inspection, they wouldn`t give me one. I took my car to another safety inspection place and they passed me right away. When I went back to Firestone to ask for a refund, they gave me one and I thought the incident was done, only to find out that they later called DMV to report the other safety inspection place.
I do not respect any business that is not going to try to sell you something that you don`t need so that they can make a profit or turn other businesses in for not doing ""their job"" when the other business is doing a better job then them.
I will never go back there and I encourage everyone else not to, unless you like being taken advantage of, which I am sure no one does.

renabean30 / 8/12/2008

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