Don Jackson Chrysler Dodge Jeep / Union City, Georgia

Rating: ★★

29 years in Business

New Car Dealers, Used Car Dealers

Address: 3950 Jonesboro Rd, Union-City

Postal code: 30291

Phone: (770) 969-7229

New Car Dealers, Used Car Dealers

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Chrysler, Dodge, Jeep, Lincoln, Ram, Sebring

(678) 369-2393

English

BUYER BEWARE! I traded a great 4Runner for a Mercedes C230. Less than 24 hrs after taking posession of the Mercedes the check engine light came on. I brought it back and told them I wanted my 4Runner back...they laughed at me...literally! I was furious. They told me they`d check the Mercedes and when I returned was told that it was fixed...said it was a sticky pary on the intake. The NEXT DAY the check engine lig... view moreht came on again, brought it to the dealership only to find out I needed major repairs totaling about $4000! They knowingly sold me a lemon because I was told by two expert mechanics that Don Jackson manipulated the check enging light in order for it to pass emissions. You cannot get a passed emissions with a check enging light on. STAY AWAY from these crooks!!!

keenan.sarpy / 4/20/2013

keenan.sarpy / 4/19/2013

Fair, timely and considerate is how I feel handled when taking my Jeep for service work. It`s like the red carpet is rolled out every time I go to Don Jackson. Dustin is the service advisor I use and Jon is the service manager who is extremely knowledgeable about automobiles. You can tell they have a passion for what they do and to me that is what sets them apart from everyone else. In order to be great you have ... view moreto love what you do. Very special:)

marcie122 / 10/32/2012

I had nothing but an excellent experience with my salesman, Ray Hudgins and the rest of the sales team. Thanks! We`re so excited to drive our new Wrangler!

GAMomof2 / 11/4/2011

I went in to the Don Jackson Chrysler Dodge Jeep after finding an internet special for a 2008 Ford F-150 with 105,000 miles for $11,991. Went in to test drive. And thought it sound, ran and looked great. Of course they didn`t haggle the price because it was already listed way below book value. (Should have been a clue) My husband and I went through approval and was accepted. We decided to take it to Gene Evans F... view moreord down the road to get it inspected. We paid $162 for full inspection and glad we did. The truck had NEVER been inspected by Don Jackson`s service guys. There was NO oil in the tank at all (dip stick dry), the other fluids like windshield wipers etc was extremely low, the front end seemed like it had been replaced with new parts, even though the carfax said no accidents reported, the brakes were paper thin, the main sticker under the hood was torn off like someone didnt want you to see the new parts year, and the list went on. Don Jackson assured me that the car was inspected before we drove it off the lot. How could you miss all of this but have the papers in the window, have it listed on their website as well as autotrader. ? i am not one to bad mouth a place but this is a big mistake and could have been very costly for me. Of course we walked away from the vehicle and due to this mistake didnt want to do business with them either. I had heard good things about them through someone who used to work there over 20years. I would say if you do business there make sure you take the vehicle somewhere else to be inspected and ask them for the write up on what they serviced.

GeneralCustomer / 11/2/2011

STAY AWAY!!!! I had minimal contact with this dealership and basically bought my car online. They were rude and did not clean it, but I was in a hurry, so I did not care at the time... Then a few months later I called just to ask for a copy of the bill of sales. It was the only time I had contacted them and they never once contacted me about the vehicle after I picked it up. Well after three days and literal... view morely talking to 5 different people, I was sounding impatient because I had lost patience. However, the last guy I talked to told me if I did not stop being sarcastic he would not help me. To be clear, I did not once swear or insult him in any way and he ACTUALLY THREATENED NOT TO HELP ME because he did not like dealing with the attitude that his business had created. To be even clearer I did not talk to him for more than one minute before he told me "you can just stop being nasty right now". It was like he thought I was 12 or I had told him he had ugly children. Don`t get me wrong I wouldn`t want to work somewhere so disorganized they don`t have any idea who they sold what to or for how much, but taking it out on a customer doesn`t seem like the way to make things better. They should be ashamed and anyone who shops there is investing in misery. I had very very low expectations and they still found a way to disappoint and then disgust me. You can do better; I doubt you could do much worse.

melski73 / 4/9/2011

FANTASTIC. I could not have had a better experience buying my new Jeep Grand Cherokee then from this dealership. Buying a car is typically a nerve-wracking experience for me because dealerships usually have a very high-pressure atmosphere, but at Don Jackson I felt very comfortable throughout the entire process. I originally visited this dealership because I noticed (online) they had a huge selection of the vehicl... view morees I was looking at and at more affordable prices then most of the other car dealers in the area. I hadn`t completely decided on which make I was interested in, so the manager took his time showing me different models he though I might be interested in...he was very knowlegeable and was able to answer all my questions. The consistency of helpful and knowledgeable information continued as I met with the finance manager who was able to put me on the right programs that fit my budget. The whole process (including test-driving) took 2-3 hours of my time and I LOVE MY NEW JEEP! I will continue to service my Jeep here and will probably be making future puchases with this dealer. If you are looking for a great deal, positive energy and a seamless car buying experience, I would highly recommend visiting Don Jackson!

Caitlyn1 / 3/4/2011

The airbag indicator light started coming on last month in our Chrysler minivan. That being a real safety issue (in case the airbags are no longer working), we wanted to get it fixed right. The first trip to Don Jackson netted a parts and labor bill of ~$1000 for a new "clockspring" and "seat-belt assembly." (And I deferred on the additional $2000 in repairs that Don Jackson service said I needed ... view more- brakes, shocks, struts.) One week later, the airbag light is coming on again. Ok. The repair is guaranteed for 12 months. Back to Don Jackson we go. We also wanted to return another customer`s set of keys that were mistakenly left in our car (too bad for that poor customer, I suppose!!). The diagnosis? Oops, Don Jackson Service says we were supposed to also replace the seat belt buckle itself. "We made a mistake. Sorry." That will be a another $375 for the part and $250 for labor, but because this was a return visit, they were only going to charge us their cost of the part ($275) and they would eat the labor. Hmmmm....wow three separate things all going wrong at the exact same time that would make the airbag light come on (clockspring, seat belt assembly and seat belt buckle). Man, what must the odds be of that!!?? Amazing. Next week when the airbag light comes on again, it will probably be the seat itself, I`m sure. Don Jackson didn`t budge on the $275 price, but I didn`t budge either. We took our car back without the repair, having learned that Don Jackson Chrysler service is one or more of the following: a) incompetent - they can`t properly diagnose a problem, but instead will just start writing up a list of repairs that may or may not fix the problem at maximum expense to you; or b) incompetent - they can diagnose the problem but can`t make the proper repair. "Ooops, we forgot that step" is not what one wants to hear, especially with the safety features of one`s car; or c) not trustworthy - who can say how much of the repair work was really needed. I may be an engineer, but I don`t know what is needed to make an airbag work when it needs to work. They could say anything and they know it, and they did. When I realized that what they were saying was that three separate things went wrong at the exact same time, only then did I know something wasn`t right - the probabilities just make that scenario so very unlikely; or d) incompetent and untrustworthy - leaving another customer`s set of keys in our car can be an honest mistake. Coupled with the rest of the experience it just adds to their incompetence. My wife, feeling bad because we couldn`t get back to Don Jackson immediately to return the keys, asked when she did return them if they had to have another set of keys made for the poor customer that owned them. The service agent said "no, I think we still have that car here." It seems there is the possibility that having lost the keys, Don Jackson was just going to wait to see if they turned up and in meantime, tell the customer that his car wasn`t quite ready yet. Nice. That`s our story. If you have to go to a dealer to get service, take our advice and don`t go to Don Jackson Chrysler in Union City, GA. PS - upon picking our van up, service was kind enough to have written up a diagnosis of the problem as "new" and unrelated to their previous repair work - a classic CYA move. Of course an hour before they were more than willing to waive the labor and parts upcharge because they had made a "mistake" during the previous repair. So now if we go up the chain in the complaint department, all the paperwork says is that we denied to get a new problem fixed. These guys are good...just not at fixing cars.

americanpeach / 2/17/2011

Was looking for a car for my daughter and had a limited budget. The selection and quality of cars they had available was incredible. Our salesman was informative and helpful in finding the perfect car for my daughter. Will definitely be back for our next purchase. Best experience I have ever had buying a car.

johndavid1 / 1/16/2011

This was my first time coming to Don Jackson and it was not a good one. The customer serivce was bad. My salesperson Archie got me a good deal, but never followed through with me, I never received a call from him after I left, his cell phone was disconnected. And George (Special Finance) guy made me promises he could not come through with, he wouldn`t even answer his cell phone and he couldn`t be reached at the deale... view morership. I had to call Janice (Special Finance) to reach George.

After George did answer, he had me wait for nothing, he could have told me the first day I went in there, that I had to get a $10,000 to $12,000 car. And to top it all off, Gary (part of management), handed George the telephone (when George was the problem). And when I got George back on the telephone and he realized who I was, he hung up on me.

The used car dealership manager, made excuses for his workers poor customer service. He made me feel as if he didn`t care and wanted just to get off the telephone with me.

I would never recommend this dealership to my worst enemy, the offers were great, but the customer service was bad.

What good is a business with poor customer service?

mwilkin / 9/4/2007

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