EZ Auto Parts Connection / Smyrna, Georgia

Rating: ☆

Automobile Parts & Supplies

Address: 3020 Canton Rd., Smyrna

Postal code: 30066

Phone: (404) 537-6000

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Reviews:

Poor customer service. Very unprofessional! Beware! Not worth the aggravation or your money! A very smug gentlemen took my order for a bluetooth for my vehicle. Very bland, no smile and acted as if I was bothering him. I should have left then but I was curious about price. When I picked out the bluetooth and paid the deposit he became very happy to work with me. He told me he would receive my part the same day and ... view morewould call me to schedule an appointment. He called that evening and I advised the rep that I would not be available till Wednesday because I had to work. The rep stated it would only take 45 minutes. I did not have to be in until 11 am so I agreed to a 9 am appointment. Upon arrival at 9 am they took my vehicle right in (I was the only client they had) but I don`t know if they ate breakfast first or not because before I knew it, it was 10:30 and their had been two customer coming in with complaints. One with a bubble in his tinted windows and another with speakers that kept blowing out (He was there for the 2nd time). I asked the owner Jody to ask how much longer because I had to go to work and I got very discouraged about my decision to do business with them and he checked with the tech and came back and said another 45 minutes to an hour! Ok so now I`m upset and asked why would they inconvenience my time? And he didn`t even respond at all. Either the rep lied about the time frame initially or the tech did not have a clue on what he was doing. I asked the owner to return my car to me so I can go to work and that took another 20 mins which made me late for work. I get in my car and the radio no longer works and the tech says if you can wait i think I can fix it. I told him to remove himself from the vehicle so I can go to work. After work, very disappointed by the way business was handled I called the Owner to ask for my $50 deposit refunded. The owner blatantly said "no we don`t to that here". Furthermore, he did not try to provide any empathy, or compensation due to my inconvenience and hung up the phone. I tell you what, I have learned not to support small business any longer and that is why their business is small and will stay small due to lack of customer value and professionalism and they can keep that $50 and purchase themselves some customer service etiquette and how to run a business books. I will advertise poor reviews everywhere just so no one else will have to experience this type of behavior or quality service. Beware, stay away! its not worth the aggravation or your money! Thank yourself Jody, Allen, and Rob for being responsible for loss of clientele!

kitcatent / 3/30/2013