Magic Wrench / Hinesville, Georgia

Rating: ★★

Auto Repair & Service

Address: 324 W Memorial Dr, Hinesville

Postal code: 31313

Phone: (912) 368-6465

Good Quality, Clean Cars - Buy Here - Pay Here

Reviews:

I trusted this shop because of...

I trusted this shop because of recommendations and previous work they had done on my vehicles. When my car needed the engine replaced, I took it to Magic Wrench on a Thursday. They said that it would be ready by Tuesday and agreed to honor my requests of transferring the new belt, spark plugs, and a couple of other brand new parts out of the bad engine and into the new one. The job ended up taking nearly 2 weeks, dur... view moreing which time I called numerous times to get an update and could not reach them for days at a time. When I finally picked up the car, I was charged an extra $300(over the $900 they had quoted and initially charged me) for a mount that they informed me needed replacing(which I was fine with) as well as new spark plugs and wires despite my request that they be transferred out of the bad engine because I had just replaced them before the engine died. They also charged me for a part that they broke while replacing the engine and replaced the coolant in my radiator with water. I used to trust these guys, but since the engine repair I won`t trust them with anything.

heavenjumper / 1/11/2012

impressed

My insurance company suggested them and since I`m very new to the area I said sure. I had my car towed and went home. I went online and read the previous review and became nervous that I had made a huge mistake. They proved to me that I was in good hands. They went the extra mile to explain what was wrong with my car to a woman that has very little understanding in the ways of cars. They were kind enough to come get... view more me, take me home, and come get me again when they were done. They were all very professional and made it feel as if I were family. Thank you guys!

amanda027 / 10/2/2010

Check the Better Business Bureau

This is my first review I ever had to write about a company. Be aware of the reasons you are taking your car in to this place because your ticket will grow without you knowing it and some repairs you ask to get replace will not be done. It was my mistake for believing that you could trust a certified mechanic to do the right work on your car. Instead my car was passed off to another mechanic who was not supervised. ... view moreWhen I got my car back it was the end of the business day and that following night my car stop as I was driving to work (I didn`t drive my car a mile cause the shop is next to my house). The car was towed back to the place and the next morning the mechanic who was suppose to do the job in the first placed said the part they replace (timing belt) slip off. It caused serious damage to my car. I was stranded for six days without a car and they offered nothing. I was not informed about what was going on with my car except the part is not in. I had to call them. I got 2 call backs in six days. I received a bunch of I`m sorry for the problem, if I was there this would have not happened with the car and I will work you out a deal. Now instead of them honoring their mistakes they charged me for more money and implied that it was my cars faulty parts. My car was working fine when I took it to them now I am scared to take it down the street and it breaking down again. Now, I have to spend more money to let someone else check my car. Next time before I go to anyone I will check the BBB first. Also, they are not certified with the BBB. Check it out for yourself on their website. BE SAFE AND BEWARE!

Shavonne20 / 11/13/2008