Pep Boys Auto Parts & Service / Forest Park, Georgia

Rating: ★★

Automobile Parts & Supplies, Automobile Accessories, Tire Dealers

Address: 2399 Piedmont Rd NE, Forest-Park

Postal code: 30324

Phone: (404) 231-0032

Pep Boys Does Everything For Less

Pep Boys retail and service location offering a wide range of car parts and accessories, from brakes to electronics and car care, as well as auto repair and services, including oil changes and tires.

Reviews:

Extremely Slow Service

Dropped off my car on Tuesday afternoon at 6PM and did not receive a repair price until 4PM the next day. Pet Boys advertises low prices but they have so many add on charges for their shop that it is best to price shop competitors who have lower prices.

PB52 / 4/11/2012

Pep Boys Piedmont Road - Service Dept.

I have been using this Pep Boys location for well over a year now. They are awesome!! They have diagnosed and completely solved problems with my car`s air conditioner and a brake noise that noone else could. I have purchased tires and batteries from them, as well. They service all three of my vehicles and, in my opinion, have done an exemplary job!! I also price compare, and have found them to be competitive acr... view moreoss the board. As far as I know, they will more than match any competitive price. The service manager`s name is John. Ask for him by name! You won`t be disappointed!

Ralph J M / 2/11/2012

PEP-BOYS

Dear pep-boy customers below. We at the pep-boy store on Piedmont Road are striving to be The Automotive Providers of choice for our current ,new and lost customers. I ask that anyone who has ever had a bad vist at our store to come back in and vist our staff and goal stated above. Ask to see the Service Manager for our Managers special, then please go back on and state your new experince with our company. I hope to ... view moresee you soon! Thank You, Pep-boys 2399 piedmont road Atlanta Georgia 30324

pepboys2399 / 2/7/2012

HORRIBLE CUSTOMER SERVICE!!!

ZERO customer service! No one greets you or even acknowledges you are there the entire time you stand and wait. I went in for a check engine light and was told about the $89 diagnostic after waiting in line for 15 minutes. I just needed the free check done so I can get an idea of where the problem would be and that`s I was told it would be 1.5 hrs before they could look at it. CRAZY... You can do an oil change in... view more 29 minutes, but you want me to wait 1.5 hrs so you can take less than a minute to give me a code. I politely said thank you and drove to AutoZone on Buford Hwy. I went in and was greeted immediately by 2 employees before another person walked up and asked if she can help me. I took her less than a minute to come out and test my car. Pep Boys has lost my business.

missbi / 7/12/2011

THE WORST PLACE TO TAKE YOUR CAR

This place is just horrible. The employees there are incredibly unprofessional and inconsiderate. The only person I spoke with that was slightly helpful was a woman named Marlow. Even though she tried her hardest to help, she constantly gave me the wrong information.
It took way too order the parts I needed and they never knew when my car was going to be finished. Dont take your car here.
Its a waste of your t... view moreime AND money. Wayyy overpriced.

ncgurle / 1/28/2011

FIND ANOTHER PLACE!

The waiting time is ludicrous; they tell you to fix things that don`t need to be fixed.
This place truly is appalling

Brentwood / 10/32/2009

DO NOT GO HERE!

If I could give 0 stars, I would. I called on a Sunday morning to ask if Pep Boys did the service I needed... my turn signals stopped working. They said to bring the car in for a diagnostic and that yes they fix those kinds of problems. So I take it in and sit around for the electrical diagnostic to be performed. After, they tell me that they can`t fix it that day because they do not stock those kinds of parts and wo... view moreuld need to order from a dealership (and none are open on Sundays). Why they didn`t tell me this on the phone before I wasted time is beyond me. So I pay for the diagnostic and tell them that I will call back later in the week after looking around at other shops. I call back on Tuesday to have them order the part. They take my name and phone number and never called back. I call again on Wednesday, and they say that they can no longer order the part that day, that they would leave a note for the person working Thursday to order it first thing in the morning. So I call again on Thursday and they seemed to have no clue what I was talking about proving that no note was left. They take my name and number and call around for the part. I receive a call and am told that the part will not be in until Friday. Now, it`s Saturday morning and I call to see if they have the part. They said yes, to bring in my car to finally get this ordeal taken care of. I sit for an hour before anyone even looks at my car. Then they proceed to tell me that ""the dealership sent the wrong part."" They then tell me that they can`t order it till Monday!!! I sat for an hour and a half for them to yet again tell me they can`t fix my car!
Also, no one makes it a point to greet you in a timely fashion when you first arrive. They have a sign saying drive up for service but you have to get out of your car and approach someone to get them to notice you! They have complete disrespect for their customers and do not value anyone`s business at all!!!! I will never go to them for anything again, and I will be requesting a refund for the diagnostic because the lack of professional they have exhibited makes me doubt they even know what they are talking about! DO NOT GO HERE TO GET YOUR CAR SERVICED FOR ANYTHING OTHER THAN THE USUAL OIL CHANGE!

miamee / 10/17/2009

Great Service Department and Helpful Sales Staff

When my car battery died, several people suggested that I go to Pep Boys on Piedmont Road because of the great service they had received there. I called and spoke with a gentleman (I think it was Johnny) in the parts sales department. When I told him what kind of car I have, he knew immediately what kind of battery I needed without any hesitation. When I arrived with a co-worker to buy the battery, I was pleasantl... view morey greeted and directed to Johnny. He brought out the battery and carried it to the car for me. When I was unable to install the battery myself because the negative terminal was so corroded, I had the car towed to the Pep Boys. When I arrived, Anthony in the service department took care of me from start to finish. He was wonderful! He gave me an accurate estimate of how long I would have to wait, and directed me to local businesses for lunch and shopping in order to pass the time.

Even though it was just a battery issue, it was somewhat stressful for me and the staff at Pep Boys helped make it go by as smoothly as possible. I would highly recommend them.

hr98nole / 12/8/2007