Rick Case Hyundai Duluth / Duluth, Georgia

Rating: ★★★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 3190 Satellite Blvd, Duluth

Postal code: 30096

Phone: (888) 552-8245

New Car Dealers, Used Car Dealers, Auto Repair & Service

discover, master card, visa

Mon - Sat 9:00 am - 9:00 pmSun 12:00 pm - 6:00 pm

Hyundai

I must say I was extremely disappointed by the service at Rick Case. I purchased a car as a cash deal ...it was not chump change. The car had 2 things that needed to be repaired, I bought the car back in for the 2 items to be repaired, i was given a loaner with no gas and when I picked my car up not only was it not completely repaired but the XM radio was turned off and there was a plastic piece that goes around the ... view morewindshield missing. I called the salesperson and told him the car needed to come back. I went back up showed the salesperson the missing piece, advised him about the radio etc. I requested a copy of the Car fax and sheet that shows all the repairs we agreed, the form clearly states repair the bumper which was not done, I was advised that the car was not certified but 900.00 cash was paid for that , then i was told I needed to call XM and get it turned back on myself....but it was working until they "repaired" my car. My car had more miles on it when i picked it then i should have since they didnt need to do engine work just paint the bumpers and repair a gap. They GM was no help and was the saleperson was nice but no help. Once i told him that I was not going to agree with them about the car in front of my 3 year old, I would instead file a BBB complaint, the salesperson walked away and threw his hands up in the air. Just horrible service for a company that had to the nerve to write a book about Customer Service. Its sad that they had the nerve to tell me that repair said the car was missing the a part when i bought it in a no one noted it (because it wasnt missing) I paid for the car but had to leave it so they could repair it, then go back and pick it up, then bring it back for repairs, then go back since it wasnt fixed to be told they werent going to fix it and to call and get the radio fixed myself. Thanks Rick Case for nothing .

nicole.mybittersweets / 9/18/2012

We have enjoyed great customer service, thanks Mike

PetraCoakleyn044 / 6/21/2012

Sarah Morganstern was very friendly & helpful when I came in on Saturday June 16. She gave me a tour of the new facility and also offered shuttle service to the Mall while I waited for my car to be serviced. Chong Tennancour is also a very friendly face when I check out. PS The new facility looks great!!

PetraCoakleyn044 / 6/21/2012

We were very impressed with All the staff at the dealership. was a very pleasant experience. Salesman- Carlton was a pleasure to talk to and work with.

Sillyr0x / 6/14/2012

we are satisfied with the dealer. He was honest and did his best.

TiaG566 / 6/14/2012

Everyone is pleasant & friendly. No one gives you the run around - always straight forward.

iguanaSlo511 / 6/14/2012

Upon my arrival, David Beamer greeted me immediately and quickly completed my service appointment paper work. He answered all my questions, arranged for a loaner car, and called me when my car was ready. It was a pleasure working with David and I will definitely trust him to service my car in the future.

TameraTherouxo927 / 6/14/2012

The staff at RICK CASE is TOP NOTCH....That is why I trust only them to handle my maintenance work. They are professional, courteous, and knowledgable. In fact, once I save up enough, I`m buying ANOTHER HYUNDAI from this dealership and I am also trying to recruit people to buy their car from there!!!

Tam823 / 5/31/2012

On Saturday morning after a very long week I realized that I had not scheduled an appointment to have my car serviced and to have a problem that I discovered the previous morning. I called Kerry and told him of my dilemma. Although it was a holiday weekend, Kerry advised me to bring the car in and let me know that while the oil change is something they normally do on Saturdays diagnosing other problems and fixing the... view morem is usually something that is done during the week. Never the less he said he would see I`d someone could check the car out but there would be a wait. Grateful that he was willing to accomodate me I left the car and went to lunch. As I was leaving the restaurant and heading to the mall to kill time, Kerry phoned me to let me know my car was ready fo pickup! Not only had my oil been changed, but the other problem had been identified and fixed!!! This is by far the most exceptional service I have ever experienced. Thank you Rick Case Service Team! You Rock!!!

LizDanz134 / 5/31/2012

We enjoyed the experience of purchasing a Tucson from Rick Case Duluth Hyundai. The product- vehicle and extra warranty- had a great reputation. Just as important, Deshannon Lewis is a true professional. He represented Hyundai in a proper manner, while also ensuring that our needs were met. We look forward to owning our Tuscon for many years to come.

dolemite321 / 5/29/2012

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