Town Square Motors / Dacula, Georgia

Rating: ★

New Car Dealers, Used Car Dealers

Address: 181 W Pike St, Dacula

Postal code: 30046

Phone: (770) 962-4004

i found a jeep liberty that was in my price range so i got it. and when i drove it off the lot i heard a squeaking noise but thought it was nothing. so in July the day i went to go make my first payment i get in my jeep and find the passengers side full of water from where it had rained the night before. so with it being a used car i just figured it was a worn out seal on the sun roof. so on sat 7/14/2012 i took it t... view moreo the jeep dealership of mall of GA to not only get it fixed but looked over to see if there were any other problems. and there was, the sun roof was 123.76 and then i paid 85.43 to have the carpets dried shampooed and deodorized so there wouldn`t b any mold problems later. then the transmission was leaking so they had to replace the seal which was another 100.00 so i didn`t think that was really that bad since it was a used car, by the way it was a 2005. but then they informed me that the squeaking i was hearing was the rear differential and it was going to b 1455.80. so i didn`t have the money at the time to get that done and i wanted to get a second opion. so just by fate on 9/25 my check engine light came on so i took it to Hayes Chrysler dodge jeep to get them to check it out and ask about the rear dif. and they said yes the rear did need to b redone and that i now needed a total of about 7000.00 in repairs to the engine and the gas tank. so needless to say i started to cry. i put 6000.00 down on the jeep still owe 3000.00 and now need that kinda work on it.well the day before i took it in my mom went by t.s.m and talked with tom and told him about the light being on and he said have them check it out and depending on what needed to b done if i needed to i might could just bring it back and trade it in on another car. so after we picked it up from Hayes mom aid lets go by and tell him whats going on and i told her we were just wasting our time that they wernt going to do anything. and boy was i right! he first wanted to say that`s what we get for taking it to a jeep dealer that they r going to over charger u anyway. and then when mom asked about trading it in he said "no way there is too much wrong with it"and i told mom lets leave, and she said we should still try to work something out. then that`s when tom got very ugly and disrespectful with my mom and just kept repeating"im not paying for anything". and i told him he need not talk to my mom that way, i hadn`t even asked him to pay for anything i just wanted to let him know he sold me a piece of sh*t and is there anything he could do about it. he said nope we r on our own. so i told him thank u very much and to never expect a kind word to ever come out of my mouth about his place again. this was the second purchase we had made from them and my mom was actually thinking of getting a car from them as well. well thank god she found what she wanted at another place.so i hope that everyone that reads this will see their idea of customer service and run like he*l the other way when it comes to buying anything from them.i really cant believe my first experience of buying a car from them would have been beyond 5 stars. but now i wish i could put a minus or take away stars. and if ever i am driving by there and see someone looking i will tell them what happened to me and just say if u r going to get a car from them to first take it to a place and have it checked out first. it is people like tom and town square motors that give used car sales men a bad name

donavanromero / 9/31/2012

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