Jiffy Lube / Avondale Estates, Georgia

Rating: ★

Auto Repair & Service, Auto Oil & Lube, Wheels-Aligning & Balancing

Address: 1271 Clairmont Rd, Avondale-Estates

Postal code: 30033

Phone: (404) 636-4726

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Reviews:

Rude and aggressive customer service

We had a terrible experience last time we visited this Jiffy Lube. The employees are lazy, rude, aggressive, hostile (overall emotionally unstable), and possibly mentally retarded (literally). It seems that this place will give any wacko a job. We have been loyal customers for a long time now, and I can`t believe that I`ve been paying so much money for the abuse. I will never go back there, and I have filed a com... view moreplaint with the BBB. I suggest everyone that has a proper complaint do the same. It sounds like this is a common problem at this location. Hopefully someday everyone else will realize and they`ll loose the business.

MarkAn / 3/10/2011

Overpriced, bad service, slow

More expensive than other places, terribly slow and, to top it off, the employees are rude.

kdbanks / 11/31/2009

Worst Customer Experience EVER

I took my wife`s car to get an advertised $19.99 oil change. I was told by the representative that the price for regular oil and synthetic oil were the same, $19.99. I elected to have the synthetic oil, and after more than an hour of waiting (they were very busy) the car was finished and I was rung up and told that the charges were $56.00. I said that that wasn`t the price I was told and it was than explained to m... view moree that the representative was wrong, and the synthetic oil change costs more. I said I didn`t agree to pay that price, it was their mistake. The Manager told me that I have two choices: Pay the $56.00 or wait another hour or so and have them drain the synthetic oil and replace it with regular. I explained that this was a huge inconvienence on their part, but the manager gave me no other option. I told him to go ahead and fix the problem, and as the car was being driven into the bay, I said that I was worried about the work now that we had had an argument. He replied (remember, this is the manager) ""You better be worried. I`m going to do the work myself."" I FREAKED! He must have realized his stupidity, because instead of continuing to the service, he told his staff to park the car around back. Meanwhile, I was on the phone with the corporate people (the number on the back of the reciept) and Mike. P. told me that they had no jurisdiction since they are franchises. I went inside, where the representative (the same one who gave me the false price information) rang me up for $21.53 (the sale price) which I paid. I then took the reciept to the manager, told him I paid, showed him the receipt, and asked for my keys. He refused to give them to me. To make a long story short, I eventually called the police, and when they finally arrived, he gave them the keys without saying a word. The store manager refused to give me my keys, after two hours, until the police showed up, for a mistake which he was responsible for! Please, boycott this location.

MJF0420 / 8/28/2008

Oil Change

It look less than 30 minutes but they forgot to change the sticker on my window.

tcagle / 11/13/2007