Orlando Kia North / Sorrento, Florida

Rating: ★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 625 N US Highway 17 92, Sorrento

Postal code: 32750

Phone: (866) 595-6470

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Reviews:

TOTAL WASTE OF TIME I went in...

TOTAL WASTE OF TIME I went in twice knowing exactly what I wanted but left empty handed. After wasting time test driving again on the second visit, I was able to speak to a salesperson that could speak my language and we were finally able to come up with a reasonable price. However, they didn`t have it on the lot and their computers were down so they couldn`t locate one either. The next day, I received the call t... view morehat they found a car but it was out of state and that I`d have to pay $500 for them to go get. I begrudgingly agreed. Then the next day, I got a phone call that due to a failed computer problem, the car they were going to get for me was sold to someone else. They found another car in South Carolina but it had some extra port/dealer fees that were going to cost an extra $480 on top of my $500 . After going back and forth via text because I was at work, the salesperson, Jason tells me that it was in his opinion that I was getting a great deal and that I might as well spend a little more and get what I want rather than pay less for something I didn`t. He also said it was better to live rich then die rich. I guess this was his way of justifying unnecessary fees for me, which is not his call. After much going back and forth over this ridiculousness, I backed out and asked for my $500 deposit back. They made me come down there to pick up a receipt, which I did because at that point, I didn`t trust them. When I got there, they surprisingly offered me the same car that had supposedly been sold and would wave the $480 fee!! But I was so burnt out from Jason, I could only muster up to say that this was way too difficult of a process to proceed with anything and if I ran my business this way, I wouldn`t have one. I DO NOT recommend!

desiree.strong.108 / 9/19/2012

Shopping for a car can be nerv...

Shopping for a car can be nerve recking, but when coupled with dishonest salesmen and marketing schemes which perpectuate false promises and ploys to simply get you into the dealership it is even the more DREADFUL. Orlando Kia North in Longwood was by FAR the WORST sales experience I have ever encountered. 1.) When you call-your calls are automatically routed to a call center. You don`t even speak with someone dire... view morectly at the dealership!!!!! 2.) I drove almost an hour to get there because I thought I was going to get a great deal. 3.) After submitting a credit app, income verification, my desired monthly payment and title for my trade (as the down payment)... I was PROMISED that I would leave in the car in which I desired-the KIA SORENTO Models (2005-2012) IT DID NOT HAPPENED... The monthly payment was $210....MORE than my budgeted payment....and they still wanted additional money for down payment. 4.) After speaking with the sales manager: CHUCK GOLDEN I was even more disgusted with the customer service. As he attempted to out talk me- he showed me exactly how much integrity HE DOES NOT HAVE!!! Long story short...I was SORE DISPLEASED WITH THE SERVICE & ENTIRE EXPERIENCE. I WOULD NOT RECCOMEND ORLANDO KIA NORTH TO ANYONE!!!! ...A COMPLETE WASTE....

GRACE32055 / 2/5/2012

I had read reviews on the deal...

I had read reviews on the dealership so I was very careful. I live 200+ miles away and the dealership had the car I was looking for and the price was exactly what I wanted to pay, so I was willing to risk it. What I did do was ensure that they 100% ran my credit, found the exact lender, apr, and payment terms prior to driving down. All we had to do once I got there was fill out the paper work. The process was simple,... view more easy, and painless. This was my second long distance vehicle purchase and securing all of these items prior to walking in the door makes everything so much simpler. It is literally sign and drive.

Milkshake2342622 / 1/12/2012

This is truly one of the worst...

This is truly one of the worst dealerships. I got into contact with them to purchase a new KIA, I was actually convinced over the phone after they reviewed my credit that they would do &quot;anything&quot; to sell me car....I went in expecting $450 car payments with zero down (which was actually quoted from another dealer). They had the nerve to quote me $800 monthly payments with a $6000 down payment....lol ... view moreon a Sorento...Its laughable that they actually thought I would consider this. DO NOT SEE EARL he will not listen to anything you say. He argued with me the ENTIRE time to the point where I felt attacked. By the way their cars are more expensive then other kia dealerships...I guess they are trying to make up for the lack of sales....I also was VERY clear on what I wanted before I even walked in the door.

luckydogsidkitty / 6/3/2011