Premier Collision Inc / Indian Creek Village, Florida

Rating: ★★★

3 years in Business

Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Parts & Supplies

Address: 15025 NE 18th Ave, Indian-Creek-Village

Postal code: 33181

Phone: (786) 507-8835

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

Automobile Body Repairing & Painting, Auto Repair & Service, Auto Transmission, Automobile Parts & Supplies, Auto Engine Rebuilding, Automobile Accessories

Payment:

amex, discover, master card, visa

Open hours:

Store Hours Mon 9:00 AM - 5:00 PM Tue 9:00 AM - 5:00 PM Wed 9:00 AM - 5:00 PM Thu 9:00 AM - 5:00 PM Fri 9:00 AM - 5:00 PM Sat 9:00 AM - 5:00 PM Sun Closed

Extra phones:

(954) 628-1804(954) 628-8829(954) 628-9030

Reviews:

My car was wrecked twice in 3 ...

My car was wrecked twice in 3 months...the first time I took it to Premier for nearly $8,500 worth of damage, although it took quite some time (nearly 40 days) for the work to be finished I was very satisfied with the results. I had the car back for a bit over a month and someone smashed into my front end. I immediately thought of Premier and decided they were the perfect choice for $10,000 worth of damage this wrec... view morek caused. I WAS WRONG!!! The car was towed to Premier on June 29th and I was told 4 weeks to finish. After being told the car would be ready on 5 different occasions, I was finally fed up and told them I would be picking the car up August 12...44 DAYS LATER...when I arrived at the shop I was told all the car was missing was the front grille (which was on back order). By the time I drove 20 minutes to get home, I had a list of 15 things that were not done or still broken...to list a few: 1. cruise control did not work 2. check engine light on (what repair shop returns a newly fixed car with a check engine light on!?) 3. a painted bumper that felt like sandpaper 4. dirty finger prints all other the interior airbag trim work 5. the gear shifter cover broken 6. passenger window did not roll down with dirvers control 7. the ABS light on 8. Side airbag trim work popping off 9. a new headlight with water vapor in it 10. a new rearview mirror that falls off going over speed bumps 11. an alignment jobs that when going straight the wheel has to be turned 45 degrees...and I can keep going. I immediately told the owner who replied with "I am very sorry but i will correct it" After not having a car for 44 days, the last thing I wanted to do was take it back into the shop but I did. I also brought a list of the items that needed repair. I was promised THIS time that it would be fixed in 1-2 days. 3 days later and 15 phone calls later, I was told I could pick the car up. I arrived to the shop to find out that the check engine/ABS lights are still on, cruise control still does not work, the paint was never fixed and really the only thing that was fixed was the headlight. SO AGAIN...I called the shop and let them know I would be dropping the car off AGAIN! This time I was told that the owner was out of town and did not over see the work that was done. BS! I was promised it would take 1-2 more days...3 days later and 10 more phone calls I was finally told I could pick the car up at 4. When I arrived the car was still getting an alignment. After waiting an hour and a half I was finally about to get my all fixed car (the date was SEPTEMBER 14th...75 days after the actual wreck!). I was so excited. Finally I am driving around and realize my cruise control still does not work even though my knee airbag cover was bent off to access the CC cables...now that the cover it bent, it does not clip back in place and has a huge gap...the problems do not stop there...the check engine light was back on, my headlight was missing a lightbulb, the dirty finger prints, just kept adding up, the alignment is still off...,the gear shifter gets jammed since the cover was never fixed, the rearview mirror still falls off. and the list just does not end. I thought bringing this shop $18,500 worth of business in three months would help me have a car that is fixed to professional standards. I AM EMBARRASSED that I talked so positively about Premier and told everyone I know how great the place is. I would have rather paid my $250 deductible and had the car fixed right and in a timely manner. I thought these guys were cool and legit...I thought I had finally found a repair shop in South Florida that was honest and respectful...I WAS WRONG.

KevinFantis / 9/25/2011

Superior Customer Service!!!

Phenomenal, attentive, and efficient are just a few words to describe the owners at Premier Collision. The customer service was excellent! I was personally taken care of by Jimmy and Robert who made sure I knew exactly what was going on with my car. I was involved in a major accident and my 2007 Camry seemed like a total loss but I was assured it was fixable. I put my car in the hands of two businessmen that took car... view moree of me like I was family. Jimmy made sure my car was towed to the body shop, got me a rental car, and made sure I was ok because of the injuries I received in the accident. Robert made sure all the parts and minor details were covered so I could walk away with practically a brand new car. Over $10,000.00 worth of damage and my car was fixed in 32 days. Amazing! Being that I have been involved in accidents before no body shop has ever helped me with my deductible and made sure that I had a guarantee of all the work done on the car. Jimmy and Robert and all the workers at Premier Collision I thank you for all that you`ve done to make me feel like apart of the family. I will always send customers your way!!

MsFaison03 / 3/19/2011