Greenway Ford / Heathrow, Florida

Rating: ★★

New Car Dealers, New Truck Dealers

Address: 9001 East Colonial Drive, Heathrow

Postal code: 32817

Phone: (407) 275-3200

New Car Dealers, New Truck Dealers

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Mon - Sat 9:00 am - 9:00 pmSun 11:00 am - 7:00 pm

Ford

English

First and foremost, just don`t buy a car from Greenway Ford. Just don`t. Please. Greenway Ford is the definition of shady, sleezy car salesmen willing to lie and decieve you in any ways possible. And guess what? They don`t care. One person actually told us to our faces "we sell 20-30 cars a day. We don`t care if people are upset." I made their "job" easy. I went in there. I knew what I wante... view mored. I did not try to haggle too much (even when they only offered me $500 for my trade in that was worth thousands more). The initial sales person, Luis, was extremely UNknowledgeable about the vehicles I was looking at. Not surprising considering he claimed he was "new." I asked questions about the cars that I already knew the answers to just to test him. Fail. Lies. Luis, as well as several other employees we dealt with were sarcastic. Rolled their eyes, laughed in our faces, etc. How charming. He did not tell us the prices of any of the vehicles I was interested in until we actually test drove them. I chose a used 2006 Toyota RAV4. The price listed online was $12,295 and he quoted us $12,695 when we signed the paperwork. Scam. All I asked for was to keep my payments in the range of $200 per month. He came back with a finance deal that was unacceptable so I said NOPE SORRY. He went back and forth with the "finance department" and finally got it lowered to $237/mo for 72 months. Ok. I can work with that. We took the car, signed the paperwork, and left the same day. The car was fairly priced so we did not complain too much about several defects that needed attention. The transmission had obviously never been serviced or flushed. The back tires were old and balding. They refused to even consider simply flushing the transmission. Fine whatever. Here is the problem: We got a call almost a WEEK later saying that we had to bring the car back. The finance company denied the finance arrangement. Not based on credit, but based on the year and mileage of the car. Unless we could now do a 48 month lease at $360 a month, we were screwed. Long story short, Luis and the finance dept fudged all the numbers just to get us in the car and get the paperwork signed, probably KNOWING the bank would deny the finance agreement. OH and my car, the one I traded in, it was gone already. It was not an option to give them back the RAV4 and leave with my original car. BUT, they COULD give me back the $500 they paid me for it. Unbelievable. We went back in, this time with some back-up. We ended up haggling with them and running different co-signors, etc to finally get the payments down to $267/mo for 60 months. We left with the car again. So now of course I am waiting to hear back from them again that the bank also denied that financial arrangement. We will see. These guys know every sleezy used car salesman trick in the book. I will make sure to NEVER, EVER let any friends or family purchase a car from Greenway Ford, and I will definitly be filing a complaint with BBB and Ford, inc. Take your time and money somewhere else.

kp1030 / 8/20/2012

I took my F350 in to Greenway Ford for some body work. We worked Chris and he was on top of job quick. I received my estimate the next morning and after some contact with my insurance company they started work. The job was done quickly and it looks great!! Chris would call often and provide updated status on the repairs. I even got a call from Don the Collision Manager to follow up with us. I must say in this d... view moreay of changing time it is nice to do business with great folks!! They fixed my truck, did a great job and got it right the first time. I highly recommend them for any of your collision work. Thanks, John

JRJ45 / 4/25/2012

took my infinity to greenway collision, dealt with Mark. He was very nice & knowledgable. He got my car fixed & back to me 3 days early. great experience. will always go to greenway for body work

alan smith / 2/6/2012

I am at this point worried about my Acura MDX SUV that I had taken there for mild collision repair over 3 weeks ago. I call practically daily now since they don`t return calls and have made excuses like ""wrong fender ordered. new bumper doesn`t fit, etc."" I`ve had my check from insurance company for more than 2 1/2 weeks so it`s not a payment issue at all. Looks like I won`t have our SUV read for Thanksgiving a... view morend have made arrangements, but the other 1 star review here worries me. This place definitely does not have it together when it comes to collision repair so wanted to warn others about this place. Any helpful advice would be welcome.

RockChic / 11/18/2011

Thieves and Liars are the best words to describe the service personnel at Green Way Ford. I have caught them in lies I have caught the ripping me off. I was charged $225.00 two remove two valve covers, But when the service manager and sales manager had no choice to admit only one had been removed (it was obvious because the dirt and oil had not been touched on the driver`s side valve cover) the story changed to only ... view moreone has to be removed. It was in writing that two were to be removed. How about part prices? I was charged almost $400.00 more than two other dealerships quoted me on a $1,100.00 part. Of the two trucks I have had at Green Way Ford (spending over $11,000.00 in repairs) both have had to go back for the same repairs more times than I can count. I even paid an independent shop to replace a vacuum pump that was repaired at Green Way Ford and was under warranty at Green Way, the thought of dealing with them was not worth the $350.00 I paid the independent shop. All of this is only a small portion of my HORRIBLE EXPERIENCE at Green way Ford. If you are thinking about going there remember when they gave me poor service and ripped me off I had been a loyal customer for over 15 years. In the past I was treated fairly and customer service was priority one, BUT NO LONGER. RUN FROM GREEN WAY FORD RUN AS FAST AS YOU CAN

Thomas172 / 9/21/2011

DON`T EVER GO HERE!!! Rude and/or apathetic receptionists, rude managers who don`t care if they offend you or not, if they even bother to listen to you or call you back, and THE absolute WORST license plate office people you could ever imagine. The only saving grace was a salesman named Jorge, who I highly recommend find another place to work, because he is way too professional and helpful to be associated with thi... view mores business. Unfortunately for Longwood Kia, they are associated with this farce of a dealership, who does their tag work. Check any local dealer to see if they are a part of this place before you even talk to a salesperson!

jessie76 / 8/19/2011

So the receptionist was playing solitaire on the monitor attached under her desk. The salesguy was a total jerk. We had a specific car we wanted to see, he took us on a long walk around some other cars, and pointed to some of them saying "Well, that`s out of your price range" and then asked "How are you going to pay for this?". Of couse, I told him that we would dis... view morecuss that if we found a vehicle we liked. Then he proceeded to say "Well for people with bad credit, these few over here would work". Yea, I reminded him that I hadn`t mentioned anything about mine or my boyfriend`s credit. We just so happened to want to buy a car outright, without payments, so we had a specific price range. I have actually bought a vehicle from them before, again a bad experience, it had a crack in the radiator. Just overall bad times.

druidess143 / 4/17/2011

I bought a vehicle 01/26/11 from greenway ford. Will never do again. Just say that have a way of putting used tires on used cars. Not good for business!!

michaeldonaldson / 2/3/2011

I had to take my truck in for repair last week. As usual I took my personal property out of the truck. I neglected to remove my sunpass though. The work was completed within a few hours. When I got my truck back, my sunpass was missing. I have searched the whole truck now with no sign of it. The work was done satisfactory, but if you take you vehicle in, make sure you remove ALL personal items.

nasedo / 8/18/2009

I took my car to the collision shop and repair time was estimated at 12.5 days. I got my car back 26 days later not finished and with an additional 122 miles on it! All that time and someone had found the time to take my crossfire on a joyride! Not to mention someone for got to replace a rubber mold around the rocker panel and rather than put it back they ripped the molding off the other side so they looked the same.... view more Worst experience ever!!

dupy16 / 3/5/2009

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