Rosner Chevrolet / Grant Valkaria, Florida

Rating: ★★★★

New Car Dealers, Used Car Dealers

Address: 800 S Harbor City Blvd, Grant-Valkaria

Postal code: 32901

Phone: (321) 723-3611

E-mail: jwang@rosnerauto.com

I purchased my car March `11. When I went to pick the car up after my 1st free oil change, I had to have my husband bring me my spare keys b/c another customer somehow ended up with mine. I didn`t pitch a fit and the service advisor brought my keys to my office the next day. Then I had problems with my jounce bumpers which had to be replaced before 12,000 miles. This entailed breaking down the whole front end and t... view morehen doing an alignment. When I went to pick the car up they then told me the rear needed aligned too and to bring it back when I get a chance. When I asked why they didn`t just do it then I was told b/c they didn`t realize it had less than 12,000 miles, but it will be at no charge. I had to take it back for that and then another 2 times because the steering wheel was off centered. They still never fixed that, but cross-rotated the tires. The service manager told me he would look to see if there were any service advisories and call me back, which he NEVER did. I called and left a message for a salesman to call me back because I was considering getting a different car, no one ever called me back. Now, a year later I have called multiple times to speak with Mr. M. Daniel because I would like to talk about the additional warranties that I paid $2684 for and can not get a returned call. Prior to this purchase of a `11 Equinox I had a Hyundai Santa Fe that I loved. I only had 2 small issues that were taken care of immediately by the dealership. At this point I feel that I should have stuck with the Hyundai?ˆ™s and even the "lifetime free oil changes" are not worth buying from Rosner. From this point on I won`t even take the car there for the free oil change because I don`t ever want to have to deal with them again, not for anything. I would rather pay someone else.

guyandsarahm / 7/12/2013

One star, I`d leave zero if I could. This has to do with the service department. So my car (under warranty)wouldn`t start and if it did it would die. So I drop off my car (after I finally get it to start), and I have no clue where to go.. I ask the cashier she asks if I have an appointment, I say no. She tells me to go wait for someone to help me. That doesn`t work. As I am forced to walk in one of these guys c... view moreubes, who also ask if I have an appointment. This place lacks leadership,, this isn`t the first time I``ve had trouble obtaining service here. I finally received help from a mechanic who was much more cordial than any of the supporting staff, who appeared to be apatheic to my situation. Don`t try blaming me now, I was also very calm, nice and polite to these guys. The last time I came in was for an oil change, same situation. Don`t be fooled.

googleme35 / 11/14/2012

Inquired about purchasing new car on Wednesday. Rep took all info including income/credit on the phone Wednesday. No call back, that day or the next. End of business day 2, I call back and inquire as to why. I was told that since the majority of my income was via the real estate rental market for my properties, that I can not use that income for loan purposes. That is utter BS. It is no wonder General Motors is on t... view morehe verge of Bankruptcy....AGAIN. Have now purchased a new Kia.

terry.clark.1029 / 10/19/2012

This is my third from Rosner Chevrolet, so I guess that says a lot. Awesome experience...highly recommend. Thank you for help in making a serious decision.

Dwight12 / 7/17/2012

Keep up the good work, would like to test drive a Z/28 if possible when they come out if thats possible, not to buy though i would get in to much trouble in it. (lol)

torey96 / 7/17/2012

I guess I caught them on a bad day, I never got to test drive anything, the salesman immediately argued about financing, saying my credit score couldn`t possibly be 831, I told him he was an arshole, and he told me to F off. I bought a new car next door at Nissan without incident, same day, and my credit was as stated. Salesman shouldn`t do things outside of their job description.

jacob.rosypal / 6/27/2012

We were very satisfied with the customer service of Rosner Chevrolet. They went above and beyond what they were required to do.

swannaj122 / 6/5/2012

John Davis was the best service advisor I have ever dealt with, all service was completed and the truck looked and felt like new when I drove it out of the Rosner service Bays. Thanks John Davis and Rosner Chevy for a job well done.

Chad85 / 6/2/2012

John Davis handled the scheduling for me and did a completely outstanding job.

Aderholer / 5/21/2012

Both John Perry, our salesman and Major Daniels, finance officer were extremely knowledgable and helpful in EVERY way, making this one of my more enjoyable vehicle purchases. Please express this them both as I really enjoyed my experience at Rosner Chevrolet.

Jeline / 5/11/2012

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