Brandon Volkswagen / West Park, Florida

Rating: ★★★★★

8 years in Business

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 9816 E Adamo Dr, West-Park

Postal code: 33619

Phone: (813) 740-9645

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

New Car Dealers, Used Car Dealers, Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Parts & Supplies, Wholesale Used Car Dealers, Automobile Accessories, Used Truck Dealers, Automobile Leasing

Payment:

discover, master card, visa

Open hours:

Sunday 11:00AM - 5:00PM Monday - Saturday 8:30AM - 8:00PM

Brands:

Volkswagen

Extra phones:

(813) 630-4000(813) 630-4221(813) 630-4009

Reviews:

Part 1: My wife took her VW Jetta in to the Brandon Volkswagen Dealership to check out a taillight issue and have some simple recalls taken care of. I get a call from her that the car is on the lift and the estimated bill is $2500. I asked to speak to a mechanic, I ask him how much for the taillights? ?ˆ?We haven?ˆ™t looked at the taillights yet.?ˆ? My wife reads out the list of bogus charges: mysterious oil leaks, CV ... view morejoint covers, bent tire rim, 4 new tires, and on and on. I tell the mechanic to take the car off the lift, fix the taillight and order a new rim (because we have noticed an odd vibration). I tell my wife to be ready for more classic high pressure gender-based sales tactics. Later she tells me that?ˆ™s exactly what she experienced. The cost for 2 tires and a new wheel: $750+ dollars. Part 2: I call my mechanic of 10 years (who hates VW?ˆ™s) and ask him to order a wheel and two tires for the Jetta. He says he has to order them from the dealership. I don?ˆ™t care, I want his business, not the shysters at VW. His cost for 2 tires and a new wheel: $350. I email VW Central about my wife?ˆ™s experience with VW. VW rotated the tires (made a big point to tell my wife they did this as a free service). The car drives horribly now ?ˆ“there?ˆ™s a thumping under the driver?ˆ™s side tire ?ˆ“we assume they have moved the dented rim to the front and are feeling the effects. Part2.1: I get a nice response from VW central about how they will look into it and they care very much. I get a bored call (on my answering machine) from the dealership that does not reference my wife?ˆ™s unpleasant experience. I email VW Central saying I do not want to deal with the dealership ?ˆ“why would I? I want to deal with VW Central. I have not asked for anything at this point. I cancel the tire order at VW. Part 3 (things start to get a little weird): I pull into my mechanics with the wife?ˆ™s Jetta. While the car is in the parking lot my mechanic asks me why the spare is on. I have no idea. We didn?ˆ™t put the spare on. Come to find out VW sends my mechanic the wrong wheel (wow), so we have to figure out just how bad the dent is (understand, that thumping we are feeling when we drive is SEVERE). Here?ˆ™s where things gets weird: the tire VW put in the trunk (where the spare was) is fine, actually the best tire of the 4. (??), the tire with the dented rim is still in the rear ?ˆ“now on the other side. My mechanic tells me that the dent isn?ˆ™t that bad, I shouldn?ˆ™t be able to feel it when we drive. The driver?ˆ™s side tire has a massive wear spot on it, as big as my hand and deep ?ˆ“my entire (large) hand fits into the depression of this wear spot. So, they took off a perfectly good tire, put on the spare, moved the bad tire that was ready to blow at any moment under the driver?ˆ™s side ?ˆ“all, in my opinion, to give credit to the lie that we needed a new wheel, a wheel that we actually did not need. Total cost in dollars: $250. VW?ˆ™s estimated cost: $2500. Cost in frustration: still calculating. Car runs fine (it has been over a week now) Part 4: After the initial response from VW I have heard nothing from them. I sent another Customer Service request through their system referencing my first request. Nothing. Also keep in mind, I never asked for anything. Not once. Fine, I?ˆ™ll get the message out about Brandon VW in other ways.

brotherlud / 2/2/2013

I highly recommend Brandon VW to anyone and everyone!

Both Mike and MJ are great professionals. I highly recommend Brandon VW to anyone and everyone! Thanks!

daftpunkz22 / 8/8/2011

Fully satisfied!

I have been a customer for approximately five years now. Julie has been my rep for approximately 2 to 3 years! She is always, always, friendly, accommodating and knowledgble. She is ALWAYS professional and makes sure i leave their fully satisfied! She is the BEST!!!!

sallytasse / 8/5/2011

Excellent

This is my first VW experience, and your facility has been excellent. I have already recommended you to a friend.

Katherine J / 8/4/2011

Always there

Time after time Julie is a person that always is there to help the customer. I have yet to have any problem with service at Brandon VW!

twylalongo / 7/32/2011

AMAZING job

MJ our salesman did a outstanding job showing me all the models and even let me test drive each one of them..Jef also did a AMAZING job getting my payments to where I needed them to be!

Janeler197 / 7/27/2011

I wouldn`t take my car anywhere else

I wouldn`t take my car anywhere else. Brandon VW feels welcoming and the gentleman, Darryl, that sold me my car always checks in with me regarding my satisfaction with my car when I am there to get it serviced and he is working.

Jamidt207 / 7/25/2011

Done as promised

Again Darrel Fowler took the time to ensure everything was done as promised and made sure I was satisfied with all the work performed. He was very professional and offered his assistance if needed for later. The person working at parts also took personal care to ensure the rack for the kayak would work for me.

annettewilson / 7/22/2011

Best service

Being a female I am always somewhat hesitant about taking my car in thinking I will be taken advantage of. Julie at the Brandon Dealership has always made me feel comfortable and that I will provided the best service.

madeleine7894 / 7/20/2011

Pleasure to work with

As always, Lillian is a pleasure to work with. She is always knowledgable about my vehicle and works diligently to solve any problem I may have. She is a true asset to your organization.

Madisyn456 / 7/18/2011