Pep Boys Auto Parts & Service / North Miami Beach, Florida

Rating: ★

Automobile Parts & Supplies, Automobile Accessories, Tire Dealers

Address: 295 NE 167th St, North-Miami-Beach

Postal code: 33162

Phone: (305) 655-3000

Pep Boys Does Everything For Less

Pep Boys retail and service location offering a wide range of car parts and accessories, from brakes to electronics and car care, as well as auto repair and services, including oil changes and tires.

Reviews:

VERY BAD EXPERIENCE

My car was overheating. I have a mechancal background and knew it was the thermostat. I took my car here and told them that. 2 days later they said it was a fan and the bill will be $972. They kept saying the part was on backorder. 2 WEEKS later they called and said iy is still over heating and it needs a themostat. EXACTLY WHAT I TOLD THE THEM PROBLEM WAS. At my insistance they put the old fan back in and ate the la... view morebor. But only because I agreed to their $423 bill for a thermostat, which is a $47 part that they had in stock all along. They were trying to slam me for an extra $1000 of parts & work that was not needed.I didn`t have my car for 2 weeks for a 1 hour job. VERY UNSCRUPULOUS SERVICE CENTER

doubleexposure / 12/29/2011

NEVER TAKE YOUR CAR HERE!!!

I took my car to this particular pep boys for a simple starting system diagnostic, I ended up paying for them to test a battery I purchased from them 1 month ago and they did nothing else, but still made me pay for the complete diagnostic. They kept trying to sell me unnecessary diagnostics, etc. (I guess they figured I knew nothing about cars since I am a woman!) I ended up having the car repaired somewhere else wh... view moreere they discovered I simply needed a new hose. I dealt with 4 different people in a three hour period and when they called to tell me my car was ready I still had to wait 30 minutes for them to finish some paperwork before I could get my keys. Then they made me walk through the shop and pull my car out of the bay myself. The entire time I was treated horribly and quite frankly I experienced the worst customer service of my life. Please never take your car here, they will try to rip you off!

jc411 / 7/16/2008

Incompetence service

On May 20, 2008 at 2:52 p.m. I came into the store to install two new tires and to do an alignment . The job was to be completed by 4:00 p.m. the same day. Mr. Brian Clark told me that they had found a problem and that unless that was corrected they could not do the alignmentl. I told them to install the two tires without the alignment, which they agree to do. at 8:30 p.m.(Over 5 hours later) I called to pick up... view more my car, but they told me that they could not find the keys for the tire storage room, that it was possible that the manager took them home. They asked me if I could wait until the next day and I agreed. On May 21, 2008 on or about 8:00 a.m. I call the store and informed them of what had happened the day before. About 9 am I came into the store and was told that they still could not find the keys. I complained to the corporate office via e-mail and they ignored my complain.

bonillaa / 6/7/2008