Sun State Ford / Winter Garden, Florida

Rating: ★★★★

29 years in Business

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 3535 W Colonial Dr, Winter-Garden

Postal code: 32808

Phone: (407) 287-6115

Automobile Body Repairing & Painting, New Car Dealers, Auto Transmission, Automobile Air Conditioning Equipment-Service & Repair, Truck Service & Repair, Automobile Parts & Supplies, Truck Body Repair & Painting, Used Car Dealers, Auto Repair & Service, Automobile Accessories

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Auto Parts
Body Shop
Sales

West Colonial

Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Ford, Lincoln, Mercury, Motorcraft

(407) 545-7006

English

jorge.melgar.33 / 3/15/2013

I purchased a car, a 2009 Dodge Caliber, the end of Jan 2011. I was told by Marcos that the car had a 75,000 Power train Warranty. In July the transmission started acting up. I went to Dodge and was told that the car never had a Warranty due to the fact that it was sold to enterprise. After getting nowhere with Chrysler I called Marcos leaving several message over several days and never getting a call back I call... view moreed again and told them I would wait on hold. He (Marcos) asked me to bring the car in (an hour and a half from my home) for someone to look at. I took it in July 29th. The service department looked at the car and confirmed that the transmission was in face slipping. The service manager asked if I would be willing to get a different car, I told him it did not matter what I drove as long as my payments were the same and it was the same year as mine or newer. The service manager said that he needed to talk to his boss and he would call me on Monday. He (the service manager) had Marcos call and said that He would like us to come in to look at cars. We again drove and hour and a half to look at cars. After 5 and a half hours We were told that they just couldn`t get the payments where they needed to be and would not come down on the prices to meet our current payment. My husband and I were asked in to the Used Car office and met with the managers. They said "we have done all we can and we are a no haggle dealer and we cannot change the prices". They then asked if they could have a week to look for cheaper cars. I agreed and they said they would call in a week. They did not call and I called them several times before I got an answer. They could not find anything and asked if they (Sunstate Ford) replaced the transmission would we be happy. I agreed as long as it was replaced with a new transmission and the transmission had a warranty. Dan said that that would be fine and he would confirm with his manager. Marcos called me several days later and asked that I bring in the car to get fixed. I agreed and asked if I would be provided with a way to get home. Marcos confirmed that Sunstate would pay for the rental. I dropped the car off Aug. 6th; I`d left my insurance papers in the car by accident and went back to Sunstate to get them. Sunstate had already taken my Car to Orlando Dodge and referred me to Leland Riner to get my paper. I spoke to Leland and he advised that as soon as he got the go ahead it would take max a week to repair and to call him on Monday. I did Call and he said that Sunstate took the car back they said it was too expensive. I called sunstate and asked Dan what was going on and what should I do as the rental was only for a week. He said hang on to the car they are looking for somewhere else to repair it but that they purchased the Transmission from Orlando dodge that someone else would be putting in. I called the next week and they were still working on it. Dan said he would call me. I finally received a call from Marcos saying My car was ready when could I pick it up on Sept 29th I told him I could come by in the afternoon around 3 on the 1st. By 2pm he was calling asking where I was and If I was coming. We picked up the car as agreed on the 1st and returned the rental car. I asked where it had been fixed and for paperwork to document the repair and warranty. I was brushed off by Dan stating he was not involved with the repair and he would mail the papers on Monday the 3rd (as of 10/21 they have not been received).

vballgrl0303 / 10/21/2011

I purchased a car, a 2009 Dodge Caliber, the end of Jan 2011. I was told by Marcos that the car had a 75,000 Power train Warranty. In July the transmission started acting up. I went to Dodge and was told that the car never had a Warranty due to the fact that it was sold to enterprise. After getting nowhere with Chrysler I called Marcos leaving several message over several days and never getting a call back I called a... view moregain and told them I would wait on hold. He (Marcos) asked me to bring the car in (an hour and a half from my home) for someone to look at. I took it in July 29th. The service department looked at the car and confirmed that the transmission was in face slipping. The service manager asked if I would be willing to get a different car, I told him it did not matter what I drove as long as my payments were the same and it was the same year as mine or newer. The service manager said that he needed to talk to his boss and he would call me on Monday. He (the service manager) had Marcos call and said that He would like us to come in to look at cars. We again drove and hour and a half to look at cars. After 5 and a half hours We were told that they just couldn`t get the payments where they needed to be and would not come down on the prices to meet our current payment. My husband and I were asked in to the Used Car office and met with the managers. They said ""we have done all we can and we are a no haggle dealer and we cannot change the prices"". They then asked if they could have a week to look for cheaper cars. I agreed and they said they would call in a week. They did not call and I called them several times before I got an answer. They could not find anything and asked if they (Sunstate Ford) replaced the transmission would we be happy. I agreed as long as it was replaced with a new transmission and the transmission had a warranty. Dan said that that would be fine and he would confirm with his manager. Marcos called me several days later and asked that I bring in the car to get fixed. I agreed and asked if I would be provided with a way to get home. Marcos confirmed that Sunstate would pay for the rental. I dropped the car off Aug. 6th; I`d left my insurance papers in the car by accident and went back to Sunstate to get them. Sunstate had already taken my Car to Orlando Dodge and referred me to Leland Riner to get my paper. I spoke to Leland and he advised that as soon as he got the go ahead it would take max a week to repair and to call him on Monday. I did Call and he said that Sunstate took the car back they said it was too expensive. I called sunstate and asked Dan what was going on and what should I do as the rental was only for a week. He said hang on to the car they are looking for somewhere else to repair it but that they purchased the Transmission from Orlando dodge that someone else would be putting in. I called the next week and they were still working on it. Dan said he would call me. I finally received a call from Marcos saying My car was ready when could I pick it up on Sept 29th I told him I could come by in the afternoon around 3 on the 1st. By 2pm he was calling asking where I was and If I was coming. We picked up the car as agreed on the 1st and returned the rental car. I asked where it had been fixed and for paperwork to document the repair and warranty. I was brushed off by Dan stating he was not involved with the repair and he would mail the papers on Monday the 3rd (as of 10/21 they have not been received). On 10/24 the car started making strange noises and I had it looked at by a mechanic. He stated that it was NOT a new transmission and that it was having issues and appears to be slipping again. I called sunstate and asked for Marcos, he said to bring it in and I asked again about how I would get home if they kept it. He immediately said ""wait I am transferring you to Dan."" Dan answered and I told him

vballgrl0303 / 10/20/2011

Service department was not good at all...We got truck used for Sun State with 6,000 miles within 12 hours to have engine light to came on...The truck had a problem and was returned by first owner and instead of service dept (Brady K.) fixing it they just cleared the code...We had to have a new Turbo put in, which I can state that ford did take care of it...We should of returned truck at that time, but we had friends ... view moreand family working there in the service dept.(Friend/family did not work on truck, but had service info about truck)The next couple of years truck was good...Had a problem with a blown head gasket, (2006 F250 diesel 6.0) had service done at another Ford dealer that was closer was return 4 times with problems of cab not attach to frame to oil leak, broke wire harness holder and things broken off radiator...Each time it was returned there was something else broken...So We drove over a hour to Sun state thinking that we had nothing to worry about, to fine out that the first dealer had cracked the head... Sun State repair/replaced parts and when we picked up the truck they had wires hanging, clips missing, grease on carpet , things not put back...Sales manager told us not to take truck keep rental and he stated that he would drive it through the show room window if it was his truck...Very nice!!!! The funny thing is that costumers run in to all kinds of problems with warranties. So a ford dealer broke a part and now it going to rip off FORD by covering that part under warranty...It did not wear out they broke it!!!! If you are having problems with your truck and have questions or concerns for the service dept. they will treat you like family a long lost cousin that you pay to stay away...

bethanyturgeon / 3/32/2011

I referred a customer to Sun State Ford this month and the person was very happy with the whole experience. She found 3 used trucks she liked and remarked how professional and courteous the salesperson, finance rep and manager on duty were to her. She had driven up by herself 60 miles away to Orlando as she had experienced poor treatment at several dealerships in her area.

mcubarrubia / 3/24/2011

I referred a coworker to Sun State Ford this month to look at 3 used trucks. She drove up from 60 miles away and visited the dealership by herself. She was so impressed with professional and courteous treatment from the salesperson and manager. She also found the truck she liked. I am even more confident to refer more friends to Sun State Ford.

mcubarrubia / 3/23/2011

My first experience with Sun State Ford was when I was moving to Detroit. Rich in Sun State`s Commercial department helped me for a few weeks by ordering my brand new Explorer to the exact specs that I wanted. Not only did he order the unit but he had the vehicle shipped to a Ford dealership near where I was going to live. All of the paperwork was handled in a professional and timely manner. Where Rich went over ... view morethe top and I thank him to this day was that he suggested to have a remote starter installed in the vehicle. When I would be getting off shift I would click the button on the remote and have the car warm up for a few minutes before I came outside to drive away. At temps close to 0, this put a smile on my face many a day. I have since sent many of my personal friends including my sister to buy their cars from Sun State. Keep up the good work.

happyman2011 / 3/19/2011

I purchased my first car from Sun State. It was a wonderful experience! I would highly recommend Sun State.

bgulliford / 3/17/2011

Being a small business owner I was intimidated walking into a Fleet Sales Department. Surprisingly I was warmly welcomed by Rich Rosenberg and he treated me like I was the president of Coca-Cola. I can`t say enough about the service I was given. Rich is truly a diamond among salespeople. That is why I wasn`t surprised when he told me he was one of Ford`s top 100 Commercial Account Managers. His knowledge was va... view morest on products and financing options. He even gave me options that I did not know existed. Needless to say, I bought 2 vans from him and look forward to replacing some trucks in the future. I am a fan of Ford and of Rich in commercial sales!

joeb20 / 3/17/2011

Absolutely fantastic! From the sales staff to management, this car dealer rates far above the many I have dealt with. Great staff, very professional. There is no need to barter, the prices are already discounted. I got what I wanted for my trade, and found everyone very eager to please the customer- me. I especially appreciate their no pressure style. Work force was diverse, and it was refreshing to experience a very... view more dedicated team of employees. Special thanks to Solomon Shubin - Customer Care Manager, who went out of the way to show us how to use the SYNC system, Dan Napoleon Pre-Owned Manager - who made our trade value come true, Cecil Silva the salesperson who spent hours giving us the Ford experience before putting us behind the wheel to drive our Ford Edge Limited home.

AndyB5 / 3/17/2011

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