Advantage Auto Body / Salem, Florida
Quality service with the reliability of the Safelite Advantage
Safelite AutoGlass?® was founded in 1947. Throughout our more than 65 years of service, our company has grown from a single store in Wichita, Kansas, to a national auto glass provider, serving more than 4 million customers per year. Your windshield is a critical part of your vehicle?ˆ™s safety system, protecting you in the event of a collision or rollover and aiding in proper airbag deployment. So, you should take care in who you trust to repair or replace it. When you choose Safelite?® ?ˆ“ America?ˆ™s largest auto glass specialist ?ˆ“ you get the reliability of the Safelite Advantage?„?, which means: * Always being there * Knowing who to expect * The best replacement technology * The strongest repairs * The industry?ˆ™s only nationwide lifetime guarantee For more information on the Safelite Advantage?„?, or to get a quote and schedule service, visit safelite.com.
Reviews:
I never heard of brakes wearing out so fast before. ... view moreIf one caliper had gone bad, I could say it was a coincidence that it failed shortly after being worked on by Bradenton Honda. But, to have both calipers fail is no coincidence, and leads me to believe something was either done incorrectly or over-looked by Bradenton. When my son questioned the service management as to why the brakes needed replacing so soon?ˆ¦..he was asked questions like ?ˆ?do you drive through a lot of puddles?ˆ?. I really do not know what the correct answer to that question would be, after all Bradenton is in Florida and it has been known to shower there occasionally! The service management accepted absolutely no responsibility, hinting they always do perfect work and have never made a mistake.
I wrote letters to American Honda Motors three times (November, February, and March) and have never received the courtesy of a reply. I have written to Matt Woods, General Manager at Bradenton Honda and have not received the professionalism or courtesy of a reply. I asked for an explanation as to what could have caused the brakes to fail, besides the deadly sin of driving through puddles. No reply! I asked for my son to be reimbursed (the original $200) since the brake pads had to be done twice. No reply! I know a few Honda service managers, since I have purchased 6 new Honda vehicles over the years, and they all told me what would cause the premature failure of the brake pads and the cause ALWAYS goes back to Bradenton Honda. These same service managers told me they would ?ˆ?do the right thing?ˆ? and refund the cost of the job, since it had to be done again out of state. I was also told that American Honda Motors never gets involved with out of warranty repairs, which is not entirely true?ˆ¦..so my advice to everyone is to never bring your out-of-warranty car back to the Bradenton dealership for service and avoid their exorbitant labor rates and total lack of responsibility! American Honda can apply pressure to a dealer to ?ˆ?do the right thing?ˆ? or reimburse the customer, but they chose not to in this case. To repeat one last time?ˆ¦..NO REPLY FROM AMERICAN HONDA MOTORS! NO REPLY FROM MATT WOODS, GM AT BRADENTON HONDA! Is this the customer service and support you would expect? I can only imagine the support given by Matt Woods and his staff after a new car purchase.
This total lack of customer sensitivity and support starts at the corporate level and extends to Bradenton Honda management. This incident has turned me sour on Honda products. After purchasing 6 new Honda automobiles, I have had enough. American Honda corporate management needs to wake up. There are too many other good choices out there! BUYER BEWARE!!