Mercedes-Benz of Coral Gables A Bill Ussery Motors Company / Key Biscayne, Florida

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: Key-Biscayne

Postal code: 33134

Phone: (866) 246-6339

E-mail: nicole.waters@billussery.com

Service and product knowledge was really lacking, My car was under original Mercedes Benz basic warranty of 4 years or 50,000 miles, i have a 2008 c350 with 42000 miles. I went to the dealer because the rear right signal light and front light were out, first when i got there i was assisted by Fernando a sales adviser, first thing he told me when he checked the car was " the lights you have are after mark... view moreet and as so are not covered under the warranty" i said these lights come original with the p2 package , they are bi xenon lights so everything should be covered. He insisted saying no, and that he was going to double check with the technician. He told me that it was best to leave and come back the next day, mind that i had to leave work to do this and all this time a full day! to check if i was covered or not, unbelievable!!. He then calls me that same day at night around 7:20pm and tells me " as i previously said , the warranty is not going to cover it, so he sent me an estimate for the repairs of $ 875.00 dollars! I told him Fernando this is ridiculous , you are charging me almost a thousand dollars to change some light bulbs that as a matter of fact should be covered under warranty. Well we went back and forth discussing it, and since he wasn`t doing anything to help me, I told him OK never mind i cant pay 875.00 dollars right now for some light bulbs that cost 20 bucks a piece, you guys are ridiculous please let me just get my car and ill get a second opinion somewhere else, and to my biggest surprise when i went the next day to get the car, they charged me a " cover fee " of 117.00 dollars just for pretty much telling me the estimate, since no work at all was done to the car. and which by the way he never mentioned a word about cover charges or estimate charges. This is the second Mercedes I`ve owned , and i love the car, however this issue has greatly disappointed me , i expect nothing but the best from a company such as Mercedes, otherwise i would`ve bought a Toyota or a Kia. I will definitely post this review in the web and to all Mercedes Benz review web sites, so other people are aware of how they do business in the Coral Gables service center. LUIS GUTIERREZ WAS ABLE TO TURN THIS EXPERIENCE 360 DEGREES. VERY PROFESSIONAL GENTLEMAN, VERY THANKFUL TO HIM.

chessmaster21 / 8/10/2012

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