Mike Shad Ford Lincoln / Jacksonville, Florida

Rating: ★

26 years in Business

Auto Repair & Service

Address: 7700 Blanding Blvd, Jacksonville

Postal code: 32244

Phone: (904) 777-3673

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Categories:

Auto Repair & Service

Payment:

amex, discover, master card, visa, check, financing available

Services/Product offered:

Shuttle Service

Neighborhoods:

Duclay, Southwest Jacksonville

Open hours:

Mon - Fri 8:30 am - 9:00 pmSat 9:00 am - 8:00 pmSun 11:00 am - 6:00 pm

Brands:

Ford, Lincoln

Languages:

English, Spanish

Reviews:

They are dishonest and will sa...

They are dishonest and will say anything to get you into their dealership. Please do your research before walking in this place. Don`t be another victim of their poor business ethics.

flvscarlyle / 6/12/2012

Never buy a car here!!

In late April of this year my family went to Mike Shad Ford of Orange Park to purchase a new automobile. We found a 2002 Chevy Suburban. We spoke with Daniel Tesfaye and he was more than helpful. There were a few things that still needed to be fixed on the car ( the DVD and radio) so we agreed to bring it back the following Monday to get it fixed under the condition that we get a rental car of the same size ( I speci... view morefically said ?????????not a Ford Focus?????????). This was the end of our positive experience at Mike Shad Ford. My wife was going to bring the automobile in on the following Monday to get the car fixed. Getting the whole family together for her is a large task so when she finally arrived at Mike Shad Ford and was told that the only mechanic that could help her was not in that day she wondered why they couldn?????????t have called her first. Regardless we wanted to get the car fixed so we rescheduled for the next day. The following morning my wife got up and went through the same routine. We she got to Mike Shad Ford this time they told her that they would not be able to fix the car that day because it needed to go out to another shop to be fixed and apparently they weren?????????t open. They told us to bring the car back the next day. My wife had had it at this point. It was now my responsibility to handle this problem. The next day I had to take my lunch break and come in to drop the car off. Everything was fine until I tried to rent a car. The on site car rental had a Ford Focus ready for me to go home in. This would not do so I had to once again leave and come back another time. The fourth time I came back to get my car fixed every thing seemed to be in place. Little did I know that this hassle would be a regular thing when dealing with Mike Shad Ford. Approximately three months after this we bought the truck the check engine light came on. The catalytic converts don?????????t just go bad and that there was probably something else wrong with the car that made the clog but he couldn?????????t be sure until they were fixed. He also told us that the fuel filter needed to be changed and looked as if it hadn?????????t been changed for the life of the vehicle ( Meaning they didn?????????t change it at Mike Shad Ford three months ago.) Not only that but the warranty we got for the truck would not cover any of these repairs. I was confused when I heard that because Christine at the dealership told us that ?????????everything????????? was covered. When my wife called Christine to explain to her what was going on she said that the catalytic converters were covered. The fact was that they were not covered and that the people at Mike Shad Ford had lied to us telling us what we wanted to hear so we would buy the truck. I felt betrayed and angry and so that weekend I went to confront the people at Mike Shad Ford. When I spoke to Chris, the manager of the dealership and asked him if he would do the right thing and fulfill their word, this once, that everything on the car was covered by the warranty he told me that I was ?????????ignorant????????? to think that the catalytic converter was covered. I am not a car person, I don?????????t even know what a catalytic converter is but I do know when someone is being rude to me. I have never been treated so poorly at any other establishment in my life. I?????????ll never go back to that dealership and I?????????ll never recommend them to anyone.

johnallmand / 8/4/2007

Never go here

In late April of this year my family went to Mike Shad Ford of Orange Park to purchase a new automobile. We found a 2002 Chevy Suburban. We spoke with Daniel Tesfaye and he was more than helpful. There were a few things that still needed to be fixed on the car ( the DVD and radio) so we agreed to bring it back the following Monday to get it fixed under the condition that we get a rental car of the same size ( I spe... view morecifically said ?????????not a Ford Focus?????????). This was the end of our positive experience at Mike Shad Ford. My wife was going to bring the automobile in on the following Monday to get the car fixed. Getting the whole family together for her is a large task so when she finally arrived at Mike Shad Ford and was told that the only mechanic that could help her was not in that day she wondered why they couldn?????????t have called her first. Regardless we wanted to get the car fixed so we rescheduled for the next day. The following morning my wife got up and went through the same routine. We she got to Mike Shad Ford this time they told her that they would not be able to fix the car that day because it needed to go out to another shop to be fixed and apparently they weren?????????t open. They told us to bring the car back the next day. My wife had had it at this point. It was now my responsibility to handle this problem. The next day I had to take my lunch break and come in to drop the car off. Everything was fine until I tried to rent a car. The on site car rental had a Ford Focus ready for me to go home in. This would not do so I had to once again leave and come back another time. The fourth time I came back to get my car fixed every thing seemed to be in place. Little did I know that this hassle would be a regular thing when dealing with Mike Shad Ford. Approximately three months after this we bought the truck the check engine light came on. The catalytic converts don?????????t just go bad and that there was probably something else wrong with the car that made the clog but he couldn?????????t be sure until they were fixed. He also told us that the fuel filter needed to be changed and looked as if it hadn?????????t been changed for the life of the vehicle ( Meaning they didn?????????t change it at Mike Shad Ford three months ago.) Not only that but the warranty we got for the truck would not cover any of these repairs. I was confused when I heard that because Christine at the dealership told us that ?????????everything????????? was covered. When my wife called Christine to explain to her what was going on she said that the catalytic converters were covered. The fact was that they were not covered and that the people at Mike Shad Ford had lied to us telling us what we wanted to hear so we would buy the truck. I felt betrayed and angry and so that weekend I went to confront the people at Mike Shad Ford. When I spoke to Chris, the manager of the dealership and asked him if he would do the right thing and fulfill their word, this once, that everything on the car was covered by the warranty he told me that I was ?????????ignorant????????? to think that the catalytic converter was covered. I am not a car person, I don?????????t even know what a catalytic converter is but I do know when someone is being rude to me. I have never been treated so poorly at any other establishment in my life. I?????????ll never go back to that dealership and I?????????ll never recommend them to anyone.

johnallmand / 8/4/2007