Cam Automotive / Jacksonville Beach, Florida

Rating: ★★★

Auto Repair & Service, Automobile Parts & Supplies, Automobile Accessories

Address: 5921 Arlington Rd, Jacksonville-Beach

Postal code: 32211

Phone: (904) 743-4411

I had my first experience with Cam Automotive last week. I was very impressed with the great communication and honest service that I got from Mike and his team. Cam Automotive has a new customer for life and I highly recommend them.

HighIQ / 12/20/2009

Mr. Rob neglected to tell you all that he drives a BMW and has had a number of shops try to repair it as we noted under his hood. We diagnosed the first and most serious problem and told him before doing the repair what it was going to cost. We also explained to him that we new that there were other problems but before we could diagnose them we needed to fix that main one first.
He moaned and groaned about the pr... view moreice from his Ponte Vedra home. He even asked if we would not charge him tax because he was a business owner. We asked if he had a Florida Sales Tax Certificate and if the repair was for Resale. His response was ""Ah, I`ll have to check with my accountant."" Having been in business at this location for over 17yrs I now when I`m being BSd.
This guy is a whiner and all he wants is to ""get over"" on you.
His car sat secure in our shop for 3 days after he received our quote without storage. I would guess that he was ""shopping"" the repair because on the third day he wined again and asked would I ""help him out.""
At this point we decided that he was pulling our chain and that we would be stuck as he said that he had already BOUGHT A NEW CAR!!!! So I told him no that the quote was the best price and to decide that day or there would be storage charges. He said that he would get back to me.
He finally came at 5:45pm to pick the BEEMER up and paid for the diag (We close at 6:00pm). He was made aware that no repair had been made and that he was paying for the time to diag what we quoted only ($134.00). He left without a negative comment and I thought that he was OK.
Then I get a ""distress call"" from one of my best customers telling me that there is a bad review about us on Yahoo.
I believe that ever story has 2 sides and you are not MAN enough to tell the story truthfully than you have a pretty thin case to make a grievance on because leaving the facts out of a story that do not support your position (not telling the whole truth) is lying and publishing those untruths in an effort to ""trash"" someone is Liable.
Mike A . Owner CAM Automotive, inc

CamAutomotive1 / 5/6/2009

I had a sensor go out on my car and it was towed to a wrecking yard where they sent it to cam automotive. Cams quote was way out of line and were going to charge me over $550 dollars for a 30 minute job. I told them they couldent do the repair and three days later when i picked my car up and tried to drive it down the road to park it it suddenly had 4 new problems totally unrelated to the sensor. In addition they cha... view morerged me $134 to do a diagnostic on the car without my permission and wouldent release the car unless i paid. DO NOT GO TO CAM AUTOMOTIVE UNLESS YOU WANT YOUR CAR TOTALLY BROKEN.... THESE ARE THE MOST DISHONEST CUT-THROAT PEOPLE I HAVE EVER WORKED WITH!!!!! DO NOT GO HERE!

RobThomas / 4/29/2009

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