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Big Chief Tire Co / Fleming Island, Florida

Rating: ★★★
Auto Repair & Service, Automobile Parts & Supplies, Tire Dealers
Address: 5444 Normandy Blvd, Fleming-Island
Postal code: 32205
Phone: (904) 786-0721

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Reviews:

I have done a lot of business with BCT. I few months ago they put on a set of Pirelli P4s. The tires and service at the Blanding store is fine. I have no problem with them. However, the Normandy store is another story. I went in to have my car aligned. The sales guy come back a few minutes later and tells me I need ball joints. When I balked at the news, he asked me to come out to the service bay and look fo... view morer myself. I did and he couldn`t prove that I needed them. I mean they were solid as a rock. Nevertheless, he entered into the computer that I needed ball joints and that I declined and he declined to do the alignment. I have never been back to that store nor will I go back again. The very last set of tires I got on my wife`s car were the same tires I bought at BCT the P4s. I bought hers at Discount Tire. After having both cars back for rotation and balance I can say without a doubt that Discount Tire balances the tire close to perfect. There is a little vibration on the road with my car.
moboard / 10/4/2013

Big Chief`s Tire got me my 18`s across town
This Normandy location had my tires, but I was across town at another Jacksonville tire location. They had my tires across Jacksonville in 45 minutes. They must have been speeding! Look out Jacksonville Sheriffs office.
soundsystem75 / 4/12/2011

Excellent, quick service
I used to take my cars to Lou Webber for tire service, but their wait time is unbelievabily long and the prices are a bit high. I started using Big Chief and couldn`t be happier. They always have quick service and a good price. I do buy the extended warranty, although I`ve never had to use it. I`ve been a customer for probably 2 years now and have reffered all my family and friends. Everyone I know thinks they do a g... view morereat job. I would highly recommend them!
jejrc / 7/13/2007

Big chief company, worst service ever!
This past thursday we had the rear tires replaced on our car at BCT and 4 and a half days later,1 of the tires blew out.We call the tire company about getting the tire replaced because it must have been defective.The tire blew out in 2 areas along the sidewall the holes are 180 degrees apart from eachother and we notice that the entire sidewall is weak and separating.Now,when the tire went out,Marcus was traveling al... view moreong 9A going at least 70 mph and had the tire went instantly from inflated to flat causing the rim to slam into the ground with considerable force causing a dent.When the guys at BCT saw the dent in the rim,they insisted that is what caused the tire to lose air and therefore the tire was not defective.Then they tell us that we had declined the roadside hazard warranty.WE NEVER DECLINE THAT SERVICE with all the construction in Jax,we would be morons to decline the roadside hazard.The manager Clint told Marcus that I had declined when he asked me over the phone about it but when Marcus was asking Clint face to face about warranty and tread,he never mentioned roadside hazard.In fact he said""The tires have a 40000 mile tread expectancy,BUT THAT IS NOT A WARRANTY,WE DO NOT WARRANTY OUR TIRES."" So,I call the owner Fritz.I tell him what is going on,when he returns my call he explains to me that Clint told him that there was a hole in the rim so big that you could stick a finger in there.WHAT!It was a DENT no bigger than a pebble.Clint insists that he tried to sell the roadside hazard to me.WHEN HE DIDN`T.and Fritz they are given incentive to push the sales of roadside hazard.If that is the case,why didn`t Clint mention it to Marcus when he was asking about that kind of coverage?I feel that this is the worst run business and has no concern about selling defective products.TELL EVERYONE YOU KNOW TO NEVER GO TO BIG CHIEF TIRE COMPANY TO GET THEIR TIRES REPLACED.We have gotten better,more reliable service from the automotive department at Walmart.Thanks.
zaraeleus / 6/22/2007

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