Direct Tire & Auto Service / Carrollwood, Florida

Rating: ★★★

Auto Repair & Service, Automobile Parts & Supplies, Tire Dealers

Address: 13311 W Hillsborough Ave, Carrollwood

Postal code: 33635

Phone: (813) 814-5982

I have been going to them for all my repairs for years. They are very reliable, and trust-worthy. There have been several times that I went in for minor issue and Tom was able to provide a fix with little time and cost. I just recently had a issue with a annoying squeaking sound that kept on coming up whenever I breaked. I dont remember the name of the part that was bad but they were able to deduce the issue very qui... view moreckly and they had it fixed in less than 30mins. The part that went bad was about 10dollars to replace and the service did not take long. I highly and I mean Highly recommend them. They do not exaggerate the issues that they find, and they try to make it as fair for you as possible.

raymond.lian.7 / 11/31/2012

raymond.lian.7 / 11/30/2012

When for free tire rotation,promised me a free tire rotation at ten thousand miles,,when i went for the rotation,,salesman said only with an oil change,,salesman is a liar. Never go there again.

jojoencore / 4/30/2012

Prices are average with everyone else, service is why I would tell everyone to stay away. Tom is a salesman and a talker, he will just screw you over. Took my car to get two new tires after talking to him on the phone to get some prices, ended up agreeing to order the tires I was looking for and getting a small discount on a synthetic oil change as well. Long story short, they started to install new tires and broke m... view morey wheel lock key and ruined one lock nut, then proceded to blame who put on my rims previously and started to explain how I can purchase new wheel lock key! After about one and a half hours they were done. I paid the bill and left, only to pull out onto Hillsborough Ave. and the car start fish tailing, they never screwed the lug nuts all the way back on my rear tire! I pulled into the Pre-School next door to them and called Tom back telling him the problem. Tom sent his mechanic over to tighten everything up and then the mechanic left. So I called Tom again and told him how dangerous that was and that I was going to pick up my kids and about the what-if factor. He said all he could do was apologize and then said bye. Never again will I do any business with them. Consider yourself warned about them.

RingsAround / 1/13/2012

Tom and Wayne were very helpful. I had a great experience and would recommend to anyone. Best prices and great service.. I would not go anywhere else for tires and auto work. Thank you guys very much! SG

sgsi / 6/3/2011

I went to see Tom and Wayne when I bought my present car in August, Tire Kingdom said I needed a new rim (wheel) and your guys are just down the street. Wayne drove my car and said I need 2 new tires, so I bought them. I had just purchased 2 tires from Tire Kingdom so now I had 4 new tires. Left the garage that day and my t car was still wobbling, so I went back and they rotated the tires and I left and the ... view morecar was pulling hard to one side so I went back the next day and they re-rotated the tires and sent me home with it still wobbling. I had my mechanic check out the car and he said it was the steel rim or the tires. I had to wait a few months to buy the rim. and went back last month to take care of the wobbling rim. I did have an odd rim and Wayne said he might be able to track down a rim to match my custom rims but that was unsuccessful so, when I called Tom said that Wayne said to go to a place called Majic Auto Parts in Clearwater Fl. Said that if they couldn`t track down a rim to match they would have a set of the steel rims/wheels (the thing you put the tire on, diff place seem to call them diff terms). I was very surprised that this was a salvage place and that they had sent a woman to a junk yard!!!!!!!!You don`t send a woman to a junk yard!!!!!!! But thought I could trust their advice. I had explained to Tom and Wayne that I was a widow and needed a tire place that I could trust. Not the case with your guys down here. Majic didn`t have one to match so I did what Tom told me to do and bought 4 steel rims/wheels. Took those to The direct tire in Oldsmar, fl, They charged me for balancing mounting rotation dn said that the alignment shook down and still charged me for this. They put the used rims, they new it was going to shimmy bacause the used rims/wheels were bent and let me spend $200on this after spending $140 for the rims. I left the car shook, so I went back and Tom talked to the mechanic and said that they new the rims where bad but charged me for all of this and sent me on the road with the original problem not addressed, and didn`t care. He guaranteed me on the phone that it was the rims and that he would take care of me after I bought the new rims, so I bought new rims and went back and he had the nerve to try and charge me and said he couldn`t be held responsible for his advice. Couldn`t handle the fact that I was complaining or was using a firm voice (not yelling) treated me like a child and said since I was complaining the conversation was over. Horrible customer service, horrible business, horrible owner and manager and what a baby that he can;t take a complaint. The guy waiting was there for a complaint as well. I assured Tom that everyone at my apartments would know of his rediculouse business practice and I live in the largest apt. communtiy 1 mile from his store. I have told everyone that I talk to of their business practices and the best thing is that my apt. comm opened the dog park and Tom was there to do marketing and knew exactly who I was, so I was able to personally let everyone at the opening know not to buy tires from them, that they gave horrible advice and ripped their customers of, all he could say was "I don`t know about ripping you off" he forgot he charged me for the alignment after telling me i didn`t need it. I do believe in karma and he looked like a beet red fool at that event. This is not my nature but their treatment was so rediculous that it relly made me feel good about the time and money I wasted on their recommendation that they could not stand behind. I haven`t posted this to our communtiy web board cuz I was sick but will d so this week and will still tell everyone in the communtiy about how horrible their business is,; I`m sure I am not the only one cuz the people at the Hess conv. store close by had a bad experience.

mindagorodn / 5/28/2011

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