Infiniti of Tysons Corner / Fort Mcnair, District of Columbia

Rating: ★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 8527 Leesburg Pike, Fort-Mcnair

Postal code: 22182

Phone: (703) 556-6900

Quality Automotive Parts, Service and Repairs.

We are an authorized independent service center featuring ACDelco parts. We offer a full line of over 99,000 automotive parts and supplies as well as vehicle maintenance, service & repair. For more information about our line of services and a complete parts catalog please visit our website or feel free to call or come by our location anytime during business hours. ACDelco.

Reviews:

Customer service ends the minu...

Customer service ends the minute that you drive off the lot. My family purchased a used care. We live 2.5 hours from the dealership. Both finance and the salesperson Kenny were both friendly and helpful.A few weeks later the nightmare begins...We received 30 day tags and after not receiving permanent plates after 21 days we called the dealership. We were informed the plates could not be mailed because we had a PO BOX... view more and Fedex does not deliver to PO Boxes. Why no one called to find out what address to send to, I`m not sure. We still had 9 days so we asked that they be mailed regular mail. Melissa, front desk staff, said that she would mail them that day. By day 28 we had not received the plates and called again. Melissa said that she had not mailed them and apologized. No further explanation. We asked that she overnight the plates as we did not want to be riding with expired tags. She informed us that she would. On day 30 still no tags. We called the office again and Melissa said that she did mail them but the tags would not be there until day 31 between 8-10am. She had not bothered to call and let us know anything. I informed her that we only had two cars and both of us worked so my husband would be stuck with driving an hour with expired temp tags. I informed her that it was unacceptable and requested to speak to a manager who was Terrance. This is when it got bad. While attempting to explain the situation Terrance put me on hold to speak with Melissa for her story. Once he returned, he minimized the tag situation saying it was human error and that the tags would be there the next day. His non chalant attitude was unnerving. He would not offer an apology or admit to poor customer service. He was rude and arrogant offering nothing for our inconvenience. Unfortuately the entire tag situation soured my opionion of the dealership. Customer service training needs to be completed so that a couple of bad apples do not ruin it for the entire dealership.

BarryMa / 7/19/2011

Stay Away

AVOID THIS DEALERSHIP AT ALL COSTS. I was in the market for a new Infiniti and visited the new car showroom over last weekend. I dealt almost exclusively with the sales manager, Bashier. We focused on a particular car that they had in stock. We began negotiations but were unable to complete the transaction as I wanted to pay 13K (plus trade) and Bashier was at 17K. A couple of days later I called Bash and as... view moreked if the car was still available. He said it was. I asked if we could meet somewhere in the middle of the negotiated range. He wanted me to bring in my trade so the used car manager could see if they could offer more for my trade. I came in and gave the keys to the used car manager. At the same time I asked to see the car. I`m told now that the GM of the dealership has taken the car for a few days. I asked if the GM could bring the car back because I was ready to buy the car. When I asked how many miles the GM put on the car I was told probably over 100. At that point, I told Bash that the car was no longer a new car but was now a demo. I asked if he could contact the GM to find out if he could bring the car back and how many miles were on the car. Now it really gets interesting. I`m told that the GM has indicated that the car is no longer available. ""It has been promised to another customer."" It seems to me that it would be bizarre for someone to buy a car and then let the GM ""borrow it"" for a few days. What I think happened is that the GM told Bashier that he put several hundred miles on the car and Bash told him that I would demand a significant discount so they decided not to make the car available anymore. So now, the classic bait and switch begins. Turns out, Bashier found the exact same car but in a different color and with a $2200 option that I did not want. But wait, there`s more good news, the used car manager advises that he can offer more for my trade in. So now, I`m thinking they`ll find me another car that I wanted and I would pay something less than the $17K that the dealership had previously demanded. Boy, was I wrong, Bash now wants $22K not 17K. After reminding him of his previous offer and him not being able to explain how I lost $5K in tradein value even though his used car manager said the trade was worth more, I walked out. This is a morally bankrupt dealership. STAY AWAY.

LawDude / 3/22/2010