BMW of Alexandria / Bolling Afb, District of Columbia

Rating: ★

New Car Dealers, Used Car Dealers

Address: 499 S Pickett St, Bolling-Afb

Postal code: 22304

Phone: (703) 684-8500

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Reviews:

warning indicator for the tran...

warning indicator for the transmission came on and the vehicle stopped in the middle of the street when I was driving it, and at times it seemed as if the transmission was slipping, my brakes were squeaking and seemed a little low, and that the vehicle was registering service due -4 months. Ms. Van said that the service indicator was saying that the vehicle needed to be inspected, and that she could remove that sinc... view moree I personally had the vehicle inspected in March 2011. I also requested that the sonar on the passenger side be check due to the fact that it was going on whenever I went in reverse. Upon retrieving my vehicle , I was charged $128.78 for AT00l Miscellaneous Automatic Transmission Repair. It was communicated to me that this fee was for diagnostic services. I was somewhat perplexed by that charge due to the fact that I have the Maintenance Warranty and the mechanical warranty on the vehicle. I questioned this, and I was informed that "this is not covered under the warranty." I paid the requested amount. I was informed that "nothing was wrong with the transmission." another warning emblem along with reading "low coolant level." I was somewhat perturbed by this since BMW of Alexandria had the vehicle a little less than a month ago. On Saturday, October 1, I received a call from BMW to inform me -that "the vehicle needed a radiator hose due to the fact that hose had a leak and a sensor to the tune of $770.00." Ms. Adebo queried me "as to did I want the repairs completed today?" I declined. Upon retrieving my vehicle, once again, I was assessed a $128.38 fee for WT001 Miscellaneous Wheel/Tires ?ˆ“ Repair. Once again, the "low coolant warning came on. I decided to call BMW of Midlothian in Richmond. This is where I purchased the vehicle. I bought the vehicle in on October 15th. They could not find anything wrong. Once again, the "low coolant warning came on. I bought the vehicle down again on November 15th, Early that afternoon, I received a call from Matt Underwood apprising me that they had detected a hole in the radiator hose and the replacement cost would be $387.00. (This is what BMW of Alexandria had told me what was wrong to the tune of $770.00) I never communicated to BMW of Midlothian the other dealership`s findings. Also, I had to BMW of Alexandria that my navigation system was saying the address book was full I was informed that I probably needed updates and that would cost $200. BMW of Midlothian did whatever had to be done to get it operational to the tune of no cost. I also told BMW of Aleandria that a strip in the back needed to be replaced. They informed me that it would cost $260.00 BMW of Midlothian ordered the part for $43.00 - painted it, put it on the vehicle. Total cost: $73.00 I write this blog to say do not deal with BMW of Alexandria for repairs. i drive a 760Li and I still have the Maintenance Warranty in tact and so twice I have been assessed a $128.00 charge in two months. The dealership is not maknig money off of warranty work so they are nicke and diming you for other things. I wrote to the CEO of BMW, and he assigned it to a Vice President, who has basically dropped the ball. I did file a complain with theh Departmetn of Consumers Affairs in Virginia who investigating the case. BMW give you the 4 year maintenance warranty, but they really do not want to do the work. I also extended the warranty to the tune of $2,500. Be very careful of when they communicate to you that your vehicle needs work. They are very pushy and want you to get the work done right then and there. I saved myself over $300 just by going to another dealership.

Billionaress / 12/17/2011